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  • Structure
  • Schedule
    • First Half of the Semester
      • Week 1: MIS5205-Introduction
      • Week 2: Framework-Function-Process
      • Week 3: GCC-DBMS
      • Week 4: Operating Systems
      • Week 5: OS Auditing and IT Risk Assessment
      • Week 6: Network and Network Auditing
      • Week 7: Service Level Agreement
    • Second Half of the Semester
      • Week 8: Datacenter Operations Review
      • Week 9: BCP and DR
      • Week 10: Application Control
      • Week 11: Information Security
      • Week 12: Change Management and Licensing
      • Week 13: Fall Break/No Class
      • Week 14: Auditing Capacity/Performance/EndUser Computing
      • Week 15: Emerging technology risks and controls (presentation)
  • Assignments
    • Team Assignment #1
    • Team Assignment #2
    • Team Assignment #3
    • Emerging technology
    • Cybersecurity/Data Breach
  • Webex
  • HBR Coursepack
  • Roster
  • Gradebook

ITACS 5205

Temple University

Week 12: Change Management and Licensing

WeBex Meetups (1.5hrs)

Week 13 Slide Deck:

IT Service Delivery And Support_Change Management

  • Change Management
  • Software License Management

Discussion

  • Risk and controls associated with Change Management process

Activity

  • Case Study (HBP) – Care Group Analysis

Quiz #11 via Blackboard

Weekly Reading Asignments:

CISA Review Manual 2015:

  •  4.2.5 – Support/Help Desk
  • 4.4.7 – Utility Programs
  • 4.6.6 – Scheduling Review
  • 4.6.7 – Problem Management and Reporting reviews
  • Exhibit 4.26 Scheduling Reviews
  • Exhibit 4.27 Problem management Reporting Review

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