In the course titled, “Learning Design Thinking: Lead Change in Your Organization” I learned about understanding design thinking which is user centered with a focus on solving problems though collaboration. Mapping the customers journey, building concepts, and prototyping all put the user’s needs at the forefront. And having effective leadership is essential to making design thinking work. Leaders in the organization need to be setting cleat goals, aligning the team, and be able to effectively manage people with different skill sets, cultures, and personalities. I also learned that prototyping quickly and often is helpful to test and refine ideas. And creating them early and learning to embrace the failures early on is encouraged.
Certificate: Leading Change Pro Points
