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Some lessons I learned during my internship that could not be learned in the classroom are how to be proactive, completing the steps to actually implementing an ERP system, and client communication over the phone.
Since I’m just an intern I do not have a workload of my own and am reliant on my team members to delegate work to me, so part of what I learned about being proactive is asking for work from each team member that way they were aware I had free time to help them on their projects.
As far as implementing an ERP system, we can learn theory in the classroom, but when its an actual client it is a whole new experience and how to handle the changes are a part of the lessons I have learned.
Lastly, phone calls are my biggest weakness, but a part of being a good consultant is being able to communicate effectively over the phone to the client. Good phone communication allows meetings to go quicker, the correct information gathered, and the reduction in confusion as to what needs to be done.

A few things I’ve learned throughout my internship so far is how large corporations operate and communicate. I never worked in a company this large before with so many departments. I’ve learned that communication is key in being succesful in this kind of job because when you run into an issue you have to propertly communicate that to another department. A great example for this is while some people in IT communicate one way,others in servicing may be less experienced in technology and communicate in simpler terms when having to complete an online task.

One thing I learned from my internship that I could not learn in the classroom is that even though UHS is a huge company with many different teams that contribute different things, we all need to work together to accomplish tasks. You may think that one team is completely unrelated to another one, but if you want to implement a change there is a huge possibility that many teams will be effected by that change. So it is crucial to communicate with one another. Communication and working in teams is something you can learn in the classroom, but to this degree is something you have to experience in the corporate world. Another thing is phone etiquette like when you are on a conference call with many people. It is important to not cut people off, but equally important to be able to get your input in there. At first, it was hard for me to interject, but sometimes it is what you need to do and I have become more comfortable with it.

In my opinion, the MIS program has done an amazing job preparing me for this internship.

I used most of what I have learned in MIS classes in this internship. I have been in two WordPress projects, which using the community site and taking MIS3501, 3502 definitely helped. 3506 gave me the understanding of business analysis, which is a critical skill for what I do, I haven’t taken MIS3535 but I wished I took it last semester because a lot of what I do now is project management. I can’t stress enough how helpful MIS2501 was because it helped me to understand the architecture component of every project I manage now, and the company is actually migrating its data centers to Azure this year – the very technology we learned in class!

In addition to skills learned in class, I have learned so much from life experience of professors who have been in the industry, like professor Doyle and professor Sclarow. Through their stories, I learned what to expect about IT professionals or senior management, workplace etiquette and politics,

The following courses and activities at Temple have really helped me in this internship:
– Excel: our business Excel course does a great job in giving us the methods for using Excel effectively and efficiently.
– Analytics competitions: these taught me to find data from government/industry sources quickly, and then use knowledge of data to clean, combine, and compare them in useful ways, My constant practice in creating charts and graphics also helped me produce a chart that actually helped my team decide on customer segments.
= MIS – Digital Studio: an ad agency deals heavily in client relationship, and the course taught me to see things from the perspectives of the client and its customers. Knowing how to scope a project and to develop personas are also useful for building the sales pitch.
– MIS – Data Science & Data Analytics: I applied my understanding of data to analyzing data sources (for research) and to evaluating digital and social ad campaigns. Knowing which customer data were necessary to run an idea allows me to look beyond the hype for the true innovation and value behind a new campaign.
– Marketing courses: the business fundamentals necessary for every task in the agency.
– The process: the whole process of learning, especially in MIS, requires constant self-education and practice. The habit I cultivated to get better at coding, business analysis, and analytics has helped me keep up with industry trends, new changes to ad platforms, and complex KPI measurements.

The MIS program and Fox School as a whole have helped me greatly so far in my internship.
MIS 3506 was super helpful because it helped me prepare to meet with clients and to formulate what kind of questions I need to be asking. Although I am in audit and not consulting, so I am not taking the same steps as the class project, scoping out projects helped me learn what it is in a project I should be looking for and how to document appropriately. MIS 2502 was also helpful because of our use with SQL, when auditing clients I have to make sure that the SQL scripts that they give to us as evidence provide enough information to properly determine if their processes are accurate. Business communications taught me how to be concise and proper when communicating with coworkers/clients. MIS 2501 helped me gain a understanding about how enterprise architectures work, allowing me to gain a better understanding of how all the systems and applications I audit come together.

Some things that I have learned in the classroom that I have leveraged at my internship is basic knowledge of financial statements, such as what comprises them and the general rules. I have also had to leverage my knowledge of query statements in order to get the information needed to complete some of the tasks I have been handed. Something more general that I have leveraged is being able to sit down with a problem to attempt to figure it out myself before getting help from a supervisor. I picked this up while in the classroom since it’s not possible to get every question answered in a timely manner in the classroom. This applies to the workplace as well; if I always waited for answers to questions, I would not be able to complete my tasks efficiently. A final piece of knowledge that I have leveraged is professional business communication skills that I learned in Business Communication. I have been using the skills learned in the class to craft better emails and business requirements documentation.

the courses MIS2502 (Data Analytics) and MKTG3508 (Digital Marketing) provided me many skills that has leveraged my internship. For the course MIS2502, I have learned how to analyze data and create reports. These skills help me a lot since I have to analyze large number of data during the internship. Besides, the course MKTG3508 gave me the knowledge about Digital Marketing and SEO which helps me alot to understand about Amazon campaign and ranking.

In my opinion, there are a great deal of skills I learned at MIS that really help me during my internship.

Data analytics: Since one of my project is doing data analytics to find insight and pattern for the League. The data analytics class is a great course for developing myself with a data mindset and continue learn the SQL database skills. Nowadays, the industry is filled with numbers and figure, thus, the class allow to give us the necessary tool (SQL Workbench, Excel, PowerPivot, graphs) to transform the data into information.

IT architecture: This course is great and necessary for MIS. Before I started my internship I have no knowledge how extensive cybersecurity and Windows Management are in the business world. Basically, these are the backbone that support the enterprise software, complicated networking, remote access to different computers, SONICWALL system and so on. These skills are necessary because it is a valuable knowledge to have for leveraging ourselves, since the pay rate for this knowledge is relatively higher

Over the past few years, I have learned a lot from the different classes in Fox and the MIS program, and have been able to leverage so much of what I’ve learned in the classroom during my internship this summer. Two classes that I would say have been especially helpful were Business Communications and MIS 3506. I have applied lessons from BizComm when it comes to writing emails effectively and giving strong presentations. I have also been able to apply a lot of what I learned in MIS 3506 to my work on the summer intern project. Understanding how to put together a scope document and use cases, as well as knowing how to ask the right questions to the right stakeholders, has been extremely beneficial in guiding me as I put together my team’s project charter, plan out features/user stories, and reach out to the project sponsors with questions.

There are several things that I’ve learned in the classroom that helped me leverage my internship.

Excel was one of the main things that was important to gain knowledge of since pretty much every task that I do at work requires it. I was also happy to find that the ability to use shortcuts within the program allowed me to complete assignments faster and be able to finish more work efficiently.

MIS 3501 helped me understand how a website is constructed. Because of this I am able to communicate faster with the IT team and overall comprehend my job better.

Finally, Marketing 2101 gave me the general marketing knowledge that I needed to be able to participate in conversations in regards to the upcoming promotions or changes that are going to be done on the website.

Many of the things I have learned throughout my experience at Temple I have been able to leverage during my internship. For example, in the Data Analytics course (MIS 2502) we learned SQL which has helped me because here at UHS we use something called CCL (Cerner Command Language) which is exactly like SQL. I am constantly running queries and audits to gather data. In that same course we also learned how to extract data from large sets of data in excel using a number of different ways like VLOOKUP. I have used VLOOKUP a number of times and it is something that has been very useful. Another course that has proven to be very helpful is Business Communications (BA 2196). Every day I send emails and messages and I have to always make sure to maintain a professional tone. That course taught me the fundamentals of working in an office setting and the do’s and dont’s of being a working professional.

So Far I applied many of what I learned in the Excel course I took last year in my everyday job functions. Throughout most days I extract data from a database and then filter it out to use the only data I need. I often use pivot tables and color coding to help organize my excel spreadsheets and manipulate data. I also use what I learned in business communications as well, I try and keep my messages short and simple without too much fluff to bring my point across in a short professional email or skype message. I also applied what I learned from our CSPD class on how to act, dress and communicate around to office, I found what I learned at Fox really helpful in my career so far.