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For me, the most important thing I learn during my internship is communications skill. All my team members are from different offices within the U.S and they are usually on client sites, therefore the only ways for us to communicate is through Skype phone calls and messages. In fact, many of the clients meetings are held through Skype as well. As my clients have some operations based in Israel and China, I get to work in a diverse environment and learn a lot about communication skills as well as client facing skills.

As I report to multiple at same time, I learn a lot about organization skills. My job includes travel therefore by scheduling and planning my own travel, I become a more organized worker and I was able to work more efficiently.

Another thing I learn in my internship is how to reach out to people and ask your help. My company is a big company and unfortunately there will be no one to hold my hand through the internship. In order to receive work, to learn and to get my question answered, I have to reach out to people first and ask.

The first lesson that I have been learning through my internship at Chubb that I was not able to learn in the classrooms or from textbooks is personal development. My exposure to a professional working environment allows me to exploit myself to the fullest, gain hands-on experiences about real-world matters, and reinforce essential soft skills that would be of significant help for my future path.

Moreover, at Temple, I took accounting, finance, and risk courses separately. Therefore, not until this summer do I really understand how those numbers mean in an insurance company’s financial statement. I am able to have a deeper look at different key financial Sarbanes Oxley controls that contribute to decision-making.

I think one lesson that I learned in my internship is the importance of personal connection with other employees and your team. Working so closely with a similar group of people every day makes you realize just how crucial it is to not just be co-workers, but also friends. Being able to talk about your interests and ask about each others weekends definitely makes work feel more enjoyable.

Another lesson that I learned during my internship is that no one else is going to push you to do more or do things differently besides yourself. At school, I feel like most professors encourage students to do well, complete assignments on time, and study hard. At work, it has always been up to me and whether I want to be an intern who goes out of their way to ask for more tasks and learn new things. I realized that it is amazing to have encouragement from your team but at the end, it is always you who should take the initiative.

For my main project in the Data Science department, there are few skills that I was able to use using the knowledge that I learnt from my class. Beside a little bit of SQL knowledge that I picked up from the data analytics class, most of the requirements in the project are entirely new to me. Hence, I have to learn from scrap as much as I can.
However, for the past few days, me and other interns were given a project that is basically just a textbook case for business analysist. Our task is to design a new and improved version of Clutch’s Internal Reward system. Having learnt a lot from MIS 3506, I was able to initiate the project with a draft version of the scope document and outlining what’s the best possible route to learn about our requirement and solutions. Even though the documents are not required, I still think it’s necessary to document our project and let our employee to track back on our process if they need to.

Knowledge of Data Science, Excel for Business Applications, and Data Analytics courses help me a lot in my internship. Since most of my work involves Excel, Tableau and R-Studio, I could apply what I’ve learned in class about functions in Excel, data analysis and visualization techniques to clean data and visualize data. Also, my team is proposing an implementation of a new software to improve the system to the department and we need to do some research on pros and cons of this software and why we need this change; thus, those flash research papers in IT Architecture class is definitely a good help.

For me, MIS courses are really helpful for my IT internship. With exposure and experience in working with R, Tableau, and SQL from Data Science and Data Analytics, I am able to quickly learn and use other database environments such as SAP and SQL Server and languages such as TSQL and Spark to extract data and present most of my business unit’s demands for data analytics in an interactive, real-time dashboard in Tableau. Moreover, I can also utilize my knowledge to work on the integration project of R into PowerBI and Tableau, perform its proof of concept by developing use cases, and leverage these use cases to further business purposes. In terms of the PMO team, the project management skills and tools from MIS 3535 are key. It provides me with fundamental knowledge about the project management field generally, helping me to understand new PM software and catch up with current corporate projects effectively.

For technical skill, the Excel for Business Applications class has helped me a lot in making report generation and data finding more effective and efficient. In an upcoming project that involves testing the UI and UX of an centralized internal business dashboard, I will be able to utilize Tableau, Excel and a bit of HTML/CSS coding knowledge in order to ensure the website has a user-friendly, functional and accessible interface for prospective users.

For communication skill, the Digital Solutions Studio class has improved my ability to determine a project scope, who are the stakeholders and SMEs and how to perform strategic planning to meet the deadlines while maintaining the quality of the work I do. I will also need it for the current project I’m working on with other interns to understand the Marketing and Corporate Communications ecosystem.

As an Accounting major, I can apply almost every knowledge I learned from accounting courses at Temple to this Finance internship at Chubb. I get a better sense of different financial elements of a corporate and how those numbers are analyzed to make quality decisions. Also, as I mainly work with Microsoft Excel and Access, I can apply what I learned in Data Science and Accounting Information System to work more efficiently and effectively. Another software I use in my daily task is PeopleSoft – Chubb’s general ledger. Although I have not learned to use this system in college, I easily got adapted and mastered PeopleSoft thanks to my exposure to different systems learned and used in MIS 2502 (Data Analytics). In a nutshell, classroom knowledge plays a significant role in leveraging my internship at Chubb.

For the first project that I was on, we mainly used SQL and Tableau to transform, analyze, migrate, and validate raw data. Having some basic knowledge about those data analytics and database management tools from MIS 0855 and MIS 2502 definitely helped me a lot in developing DQI checks and SQL scripts to interact with the database. I performed a variety of tasks within SQL such as: pulling data from the database, mapping data between different tables, checking the quality of input data to make sure they all met the requirements, etc. I have also been able to use the communication skill that I got from taking Business Communications (BA 2196) class, specifically when I had to report the data quality to the team and client in order to migrate all potential risks in the data before production go-live.

There are a number of skills from my MIS and Finance major classes which I could utilize in the project that I am working on in AmerisourceBergen. The two main tools that I am currently using are Excel and Power BI. From the MIS 2502 – Data Analytics class, I have learnt a great deal about Extract, Transform, and Load (ETL) in Excel which has been very helpful for me in my internship. In my current project, I also have to use complex aggregated formulas in Excel, many of which I learnt from that class. Most importantly, however, was the experience and skill of handling large complex data-sets that was the most helpful for me in my internship. The data-sets at AmerisourceBergen are extremely large and complicated and is very challenging to manage properly. There were several assignments in the MIS 2502 class where we had to work with large data-sets which is an experience that is helping me a lot right now.

Enterprise IT Architecture plays an important role in giving me the foundation background of IT architecture in order to understand the IT operating systems and IT architecture of clients’ businesses. Therefore, I can develop IT knowledge about the clients’ systems and applications to perform IT auditing. MIS3501 and MIS3502 also contribute greatly to my work as I have to understand, evaluate and test the codes and queries to confirm the completeness and accuracy.

The exposure to the logical concepts behind Javascript language I gained in MIS 2402 has given me a solid foundation and a better understanding of data structures and functions in other programming languages, as the knowledge and the key ideas are transferable and applicable to different languages. This contributes greatly to my efficiency and productivity at Tapp, especially when I’m doing Quality Assurance test cases, reporting issues on GitHub, and communicating with senior developers.MIS 2901 introduced me to ERD and swimlane diagrams, which I use to break down my clients’ workflow in order to analyze and improve their technical software development.

A lot of the things I have been doing at my internship relate to my Data Analytics course. Since I have been working with ERP implementation, I have been exposed to the ETL process. I have worked with the NetSuite team to upload CSV files to the new systems. These CSV files included the Chart of Accounts, Fixed Assets, and Journal Entries from legacy systems. I have also been exposed to workflows which are a similar concept to an ERD diagram. NetSuite is a relational database, and it was interesting to see this after studying ERDs and schemas. We ended our semesters in Data Analytics speaking about data visualization- I have found this to be useful in ERP implementation. For example, in NetSuite each user is given a role based on their job description. The data visible in their homepage/dashboard is often customized to provide each role with the exact information needed to complete their job description.

I use a lot of the knowledge I gain from MIS 3406: Enterprise IT Architecture and MIS 2502: Data Analytics in my internship. My job including testing the company IT systems so it is important that I understand a company’s IT infrastructures and basic definition such as Active Directory, Domains, Single Sign-On, etc. In addition, when testing database, we have to use SQL script in order to extract the data that I need. Therefore, what I learn in MIS2502 about the ETL process, data storage and especially MySQL has been very helpful.

During the internship with Deloitte, I use a lot of the knowledge I gain from MIS 3406: Enterprise IT Architecture and MIS 2502: Data Analytics. My job including testing the company IT systems so it is important that I understand a company’s IT infrastructures and basic definition such as Active Directory, Domains, Single Sign-On, etc. In addition, when testing database, we have to use SQL script in order to extract the data that I need. Therefore, what I learn in MIS2502 about the ETL process, data storage and especially MySQL has been very helpful. In addition, my company uses Excel for documentation purpose so knowledge in this class is also extremely helpful as well.