Root Cause Analysis: Getting to the Root of Business Problems
This course went over importance of Root Cause Analysis. I found the course to be extremely informative. The course also discusses the 80/20 rule (Pareto Analysis), and The Fishbone diagram and how to use them with your business. The Pareto Analysis is a great way to find the vital few problems within your business and a Fishbone diagram helps teams identify many possible Root Causes to a problem.