Lowe’s Home Improvement (November 2018 – August 2020)
I provided customer service for a high grossing retailer that specializes in home improvement products, with more than $500k in sales per week and 100+ employees. I operated a point-of-sale terminal, replenished supplies and assisted with phone orders, staging delivery orders and customer pick-up. I managed the front end of the store. I trained new employees coming into the store, solved customer problems with a ‘customer-first’ approach, handled large sums of cash daily, filled registers in morning, and emptied and turned into safe at night.
Dunkin Donuts, Customer Service Associate/Shift Leader (June 2015 – November 2018)
I provided customer service for a casual breakfast chain specializing in coffee and breakfast foods, serving 500+ dine-in and take-out customers per week. I operate a point-of-sale terminal, replenished supplies, prepared coffee, sandwich, and ice-cream orders and assisted with custom cake orders. I also served as a cashier, resolved special attention customer concerns, and trained new employees.