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Clinton Cummings commented on the post, Case Question: Globalization and Decentralization, on the site 9 years, 7 months ago
IT’s role was that it became the common language spoken by all Wyeth affiliates who over the years had become embedded in their own locales and were dependent on their own operating procedures. The role of IT was that of a competitive strategy. IT and the Internet have broken down communication barriers between cultures around the world just as i…[Read more]
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Clinton Cummings commented on the post, Reading Question: Systems Thinking, on the site 9 years, 7 months ago
Nil, Thanks for your response. I was thinking about that example as I was trying to explain a cause and effect scenario to my daughter. It is fascinating to see how a young mind works to understand tasks that we complete daily and take for granted. It reminded of last week’s Yelp discussion question. Trying to break down elaborate or even simple…[Read more]
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Clinton Cummings commented on the post, Reading Question: IT Investments, on the site 9 years, 7 months ago
Mike, Thanks for your response. I think a lot of the time there are issues with implementation and on-going support costs. When budgeting decisions are being made there aren’t always experienced IT professionals in the room. Things looked great on paper and then when the department goes to implement the software or hardware with the county…[Read more]
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Clinton Cummings commented on the post, Case Question: Volkswagen – Advice for Matulovic, on the site 9 years, 7 months ago
Eric,
Enjoyed your post. I agree that Matulovic needs to stand his ground and tactfully force the other executives to follow the process. I see another reason for following the process in that making exceptions will make it impossible to evaluate the shortcomings of the new process effectively and make improvements if multiple exceptions are…[Read more] -
Clinton Cummings commented on the post, Weekly Question #8: Complete by November 2, 2017, on the site 9 years, 7 months ago
Bill,
Really enjoyed reading your post. The Marine Corps had the same difficulty with staffing IT in garrison and eventually went to a dual military-civilian compliment to deal with personnel shortages on the military side due to permanent change of station (PCS) moves or deployments. The office referred to as Manpower Information System Support…[Read more] -
Clinton Cummings commented on the post, Reading Question: IT Investments, on the site 9 years, 7 months ago
Think about somewhere you have worked before. Do you think the company under-invested or over-invested in information technology? Is there anything about IT that makes it harder to get the balance right?
The one police organization I worked for under-invested in information technology. The reason was the initial cost of new technology and the…[Read more] -
Clinton Cummings commented on the post, Reading Question: Systems Thinking, on the site 9 years, 7 months ago
What is an example of systems thinking? What are the upsides and downsides of systems thinking?
An example of systems thinking would be developing a deeper understanding of how you get a glass of water. A shallow understanding would be that you turn on the faucet until your glass is full of water and then you turn off the faucet. A deeper…[Read more] -
Clinton Cummings commented on the post, Reading Question: Business Models, on the site 9 years, 7 months ago
Consider the company you work for now (or one you have worked for in the past). Pick one of the “boxes” in the Ostervalder & Pigneur Business Model Canvas. Describe what goes in that box for the company you picked.
The box I picked was value proposition for a municipal police department. When looking at the value delivered to the customer, the…[Read more] -
Clinton Cummings commented on the post, Case Question: Volkswagen – Critical Unfunded Project, on the site 9 years, 7 months ago
How is it possible that under this new system a “critical” project (global supply chain system) was unfunded? What should be done about that?
This critical project was poorly served by the new system leaving it only partially funded. The new prioritization process overlooked the supply flow project primarily because the project’s value was at th…[Read more] -
Clinton Cummings commented on the post, Case Question: Volkswagen – Advice for Matulovic, on the site 9 years, 7 months ago
How should Matulovic respond to his fellow executives who are calling to ask him for special treatment outside the new priority management system?
The first concern is that if he begins making exceptions he then creates a precedent and weakens the decision to implement the new system. Matulovic needs to express, in a tactful manner, that the…[Read more] -
Clinton Cummings commented on the post, Case Question: Volkswagen Process Assessment, on the site 9 years, 7 months ago
What is your assessment of the new process for managing priorities at Volkswagen of America? Is it better or worse than the old process? Are the criticisms justified?
My assessment is that the new process provides needed structure and alignment with the company’s business strategy over the old process of an unstructured debate amongst executive s…[Read more] -
Clinton Cummings commented on the post, Reading Question: Can you trust Yelp ratings?, on the site 9 years, 7 months ago
I had not used Yelp before, but after these two assigned articles i did my own searches and I share in your disappointment. Although, I had not been using the service I was quite surprised to find negative reviews for businesses that I have used and been very satisfied with their service. It was interesting to be able to review a business I had…[Read more]
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Clinton Cummings commented on the post, Case Question: When Hackers Turn to Blackmail, on the site 9 years, 7 months ago
Diane, I agree, great mention about the cleaning crew. Like Eric mentioned, all the money invested in advanced technology to prevent a security breach is all in vain if the non-technological risks aren’t addressed as well. Such as unsecured work stations, computer screens that face an outside window, sensitive information left on a whiteboard in a…[Read more]
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Clinton Cummings commented on the post, Case Question: Airbnb — Information Sharing, on the site 9 years, 7 months ago
Dan, that’s an interesting point. The commission-based broker is selling insurance rather than backing their “product” with their brand. I read some other posts that mentioned Airbnb’s protection insurance was lacking in what it would actually cover and that many potential renter’s discovered their insurance broker would not cover incidents…[Read more]
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Clinton Cummings commented on the post, Reading Question: Security and Fraud, on the site 9 years, 7 months ago
I think advances in technology have definitely made it easier to commit fraud, but those same advancements have also made it easier to keep money safe. It is a vicious cycle where technology advances followed by vulnerabilities in that technology that become threats that are then fixed by security advances only to have more advances in technology…[Read more]
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Clinton Cummings commented on the post, Weekly Question #7: Complete by March 27, 2017, on the site 9 years, 7 months ago
I have never used Airbnb or Uber in the past. Unfortunately after reading the case study and additional articles I do not hold a positive view of either company and don’t believe I will likely be using their services in the future. I think it is mostly because of the lack of regulation. Though after reading others posts on Uber, it seems most e…[Read more]
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Clinton Cummings commented on the post, Case Question: When Hackers Turn to Blackmail, on the site 9 years, 7 months ago
I think the security breach occurred at Sunnylake because they put the cart before the horse. I felt while reading the case that the EMR part of the project was the main focal point and the security aspect of it was an afterthought. Yes it was a hard sell for Paul Layman to get everyone on board, but all the focus was put on making the business…[Read more]
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Clinton Cummings commented on the post, Case Question: Airbnb — Information Sharing, on the site 9 years, 7 months ago
I think as a renter staying in someone’s home I would want to know way more personal information about both them and their place then I would be concerned about when staying at a hotel. With a hotel I’d compare sites try to pick the best price for the room and possible extra amenities, search for any blogs about recent bedbugs at the hotel and boo…[Read more]
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Clinton Cummings commented on the post, Case Question: Airbnb — "EJ" Incident, on the site 9 years, 7 months ago
As a crisis consultant I would advise Airbnb that they needed to handle incidents like this as transparently and as quickly as possible. My first question would be did any Airbnb representative personally go out to the site of the “EJ incident”? Does anyone from Airbnb go out to help deal with these incidents in person or do they exist only vir…[Read more]
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Clinton Cummings commented on the post, Reading Question: Can you trust Yelp ratings?, on the site 9 years, 7 months ago
How I would explain the controversy regarding Yelp to my five year old daughter: Yelp has become the bully on the playground at school. Kids once believed Yelp was good and helpful, but now there is a dark cloud hanging over Yelp everywhere it goes. There is a lot of name calling and mean things being said about other people and no one really…[Read more]
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