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Diane R. Eigner commented on the post, Reading Question: Business Models, on the site 9 years, 7 months ago
Kristen,
We don’t get kickbacks, but do get invited to nice dinners that are associated with educating us about products. Local referral hospitals offer nice dinner meetings as well that are associated with great continuing education they provide at either low cost or that is heavily subsidized by sponsors. Labs do offer preferential pricing w…[Read more] -
Diane R. Eigner commented on the post, Case Question: Volkswagen – Advice for Matulovic, on the site 9 years, 7 months ago
Hi again Eric,
Your mention of the new norm reminds me once again or our HR class. I think Matulovic has to work hard to devlop a new culture associated with IT and IM. As our classmates have shared in their posts, he’s inheriting a dysfunctional system to he has his work cut out for him. I hope he will be successful in showing how integral IM…[Read more] -
Diane R. Eigner commented on the post, Progress Report for Week Ending, September 29, on the site 9 years, 7 months ago
Hi,
I’m guessing this information is posted somewhere, so I apologize in advance for asking this if I should be able to find my answer on my own. Is it posted how you want our case analysis to be formatted? Maximum page length, type (font and size) and line spacing?
TIA -
Diane R. Eigner commented on the post, Case Question: Volkswagen – Advice for Matulovic, on the site 9 years, 7 months ago
Hi Eric,
I like the phrase “break the system” since it speaks to the need for all processes and projects to fall within an architecture that is at least attempting to serve the firm. -
Diane R. Eigner commented on the post, Case Question: Volkswagen – Advice for Matulovic, on the site 9 years, 7 months ago
Matulovic needs to listen to his fellow executives, to understand their concerns, and if he believes that their concerns do not justify his abandoning a strategy that will tie it to the performance of the organization, he needs to communicate why that is. A CIO needs to clearly articulate why and how IT and IM allows a firm to meet its strategic…[Read more]
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Diane R. Eigner commented on the post, Case Question: Volkswagen Process Assessment, on the site 9 years, 7 months ago
The new process was an improvement for managing processes at VWoA. It attempted to allow the CIO to focus on communicating the strategic value of developing a comprehensive and effective information management system at VWoA. In particular, I liked the way members of the PTO and the corporate strategy groups at VWoA in partnership with members of…[Read more]
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Diane R. Eigner commented on the post, Reading Question: Business Models, on the site 9 years, 7 months ago
Very interesting.Can you share examples of the different advertising channels you use to reach your different customer segments? Has social media have a big impact on where you focus your efforts and where you spend your money?
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Diane R. Eigner commented on the post, Reading Question: Business Models, on the site 9 years, 7 months ago
The Cat Doctor is dependent on key partnerships to meets its defined strategic goals. The obvious partners, like for many businesses, are our suppliers of inventory that range from office supplies to pharmaceutical items to medical supplies, including prescription diets. Less obvious to most observers of veterinary hospitals, is our reliance on…[Read more]
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Diane R. Eigner commented on the post, Reading Question: IT Investments, on the site 9 years, 7 months ago
Hi,
I computerized in 1985, but didn’t use EMR’s until 2010. That was largely due to the fact that software wasn’t written early on that optimized workflow. I use a SOAP format for maintaining, my patient records (subjective, objective, assessment, plan) and want all lab results and diagnostic test results linked to the patient file in a way t…[Read more] -
Diane R. Eigner commented on the post, Reading Question: IT Investments, on the site 9 years, 7 months ago
Amanda,
I am so glad you brought up maintaining information technology systems and hardware that is associated with functionality and processing. Even though my staff is significantly younger than me, most have no idea how to trouble shoot even small issues like a printer not working, and their frustration with equipment that doesn’t work is c…[Read more] -
Diane R. Eigner commented on the post, Reading Question: IT Investments, on the site 9 years, 7 months ago
I established The Cat Doctor in 1983 and “computerized” in 1985. Software and hardware back then was limited for small veterinary hospitals, and looking back I would say it was like getting my big toe wet regarding information management. Fast forward to 2010 when we began utilizing EMR’s for our patients, and when I installed a digital radio…[Read more]
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Diane R. Eigner changed their profile picture 9 years, 7 months ago
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Diane R. Eigner commented on the post, Case Question: Airbnb — Information Sharing, on the site 9 years, 7 months ago
Kristen,
When I rented an apartment in Paris I provided a copy of my passport to the rental agency, not to the apartment owner. I think we are both agreeing that we both would feel comfortable with that kind of request. -
Diane R. Eigner commented on the post, Case Question: Airbnb — "EJ" Incident, on the site 9 years, 7 months ago
Kristen,
I think your right, that early Airbnb renters might not have been evaluating how their renting out their units affected their neighbors, but lots of condo associations and co-op boards have responded, so those only interested in their own gain are now a little less likely to only think about themselves. This is a disruptive model after…[Read more] -
Diane R. Eigner commented on the post, Progress Report for Week Ending, March 15, on the site 9 years, 8 months ago
Angela,
I’m glad you brought up additional risks that accompany relying on IT. Every time I hear about ice storms and possible power outages I am reminded that our emergency lights won’t help us access patient data and information since we are nearly 100% reliant on patient EMR’s. Large businesses tend to be able to afford complex backup energ…[Read more] -
Diane R. Eigner commented on the post, Case Question: Airbnb — Information Sharing, on the site 9 years, 8 months ago
Mariya,
I’m with you. I wouldn’t want to take time to answer numerous reference requests. -
Diane R. Eigner commented on the post, Case Question: Airbnb — "EJ" Incident, on the site 9 years, 8 months ago
Hi Mori,
Yes, after reading the assigned article I have concerns. I will likely do a fair amount of online research to see what others have done when they have opted to rent out their homes through Airbnb. I will also carefully examine the Airbnb agreement I will be asked to sign so I fully understand both my obligations and what Airbnb will…[Read more] -
Diane R. Eigner commented on the post, Happy Birthday SNL // the typists from the Carol Burnett show, on the site 9 years, 8 months ago
Mori,
This is a little off subject, but in my field we are counseled that if we don’t hear complaints from at least 10% of our clients, our fees are too low. And, I’ve heard that 90% of complaints come from less than 10% of clients. As a result, I carefully read negative reviews to try to get sense of the type of person that is writing the rev…[Read more] -
Diane R. Eigner commented on the post, Happy Birthday SNL // the typists from the Carol Burnett show, on the site 9 years, 8 months ago
Mori,
Interesting you find there is less downside risk using Uber than Airbnb. Maybe I am paranoid, but I don’t trust most drivers, and with vehicle accidents accounting for a large amount of accidental deaths in our country, I don’t care if I am only in the Uber car for ten minutes. Accidents happen in less time than that. -
Diane R. Eigner commented on the post, Happy Birthday SNL // the typists from the Carol Burnett show, on the site 9 years, 8 months ago
Eric,
I love your idea of “fire drills” and about having independent audits performed regularly. I am going to contact my hardware and software support company to do an audit as soon as I post this response! - Load More