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John Ledbetter commented on the post, Weekly Question #8: Complete by November 2, 2017, on the site 9 years, 7 months ago
Rich,
In this case they chose not to fund the position. The top employee moved to the Middle East without his family and needless to say isn’t particularly thrilled about it. Not surprisingly, like you said, he’s still a top performer and is making the best of it. Additionally, there have been customer complaints of lack support in the region…[Read more]
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John Ledbetter commented on the post, Reading Question: Business Models, on the site 9 years, 7 months ago
Akobeis,
I was just talking to a good friend of mind about BMW dealerships. He purchased a BMW and was raving about how top notch his experience at the dealership was. I think that the customer segments / customer relationships of BMW are well aligned with the culture of BMW. When you purchase a luxury vehicle,you expect luxury in every…[Read more]
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John Ledbetter commented on the post, Reading Question: Business Models, on the site 9 years, 7 months ago
I chose to focus on Box 4 which is Customer Relationships. I work for GE Aviation as a field service representative for commercial helicopter engines and my job is all about customer relationships. Our customer relationship impacts the customer experience because through our technical expertise and support we are able to increase time on wing…[Read more]
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John Ledbetter commented on the post, Reading Question: Systems Thinking, on the site 9 years, 7 months ago
Will,
Great post, I agree with your perspective. I think that while the process may take longer it is will worth the result if executed properly. If system thinking is occurring then all ramifications should are being considered and therefore the potential of having to revisit the situation later is reduced. As you mentioned, the result is…[Read more]
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John Ledbetter commented on the post, Reading Question: Systems Thinking, on the site 9 years, 7 months ago
An example of systems thinking can be seen in this scenario: Imagine you are an Aviation jet engine company that has just had the funding cut from an international field service engineer position. The position had been funded by a customer for 10 years. Because the customer had been paying for the employees services, as a company you had extended…[Read more]
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John Ledbetter commented on the post, Case Question: Volkswagen – Advice for Matulovic, on the site 9 years, 7 months ago
Chris,
I liked your point that consistency is key. I think in order to be a successful global company you need to be able to have leaders who can reciprocate best practices. Part of that is like you stated, processes allowing the company to continue regardless and the other aspect is a proper leader. These two parts are critical to business…[Read more]
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John Ledbetter commented on the post, Case Question: Volkswagen – Advice for Matulovic, on the site 9 years, 7 months ago
I think that Matulovic should respond with empathy to his fellow executives. He should listen to their concerns and understand the business implications thoroughly and even agree with him if he can see their point. With that being said, he should not make any special treatment outside of the new priority management system. There is a variety of…[Read more]
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John Ledbetter commented on the post, Case Question: Volkswagen – Critical Unfunded Project, on the site 9 years, 7 months ago
Nirav,
I agree that corporate initiatives need to be funded from the center for the reasons that you stated, but also I think that if there is funding from the center, subsidiaries are more accountable for the execution. It makes sense for VWAG to fund the project because there is adherent value to businesses across the board. There needs to be…[Read more]
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John Ledbetter commented on the post, Case Question: Volkswagen – Critical Unfunded Project, on the site 9 years, 7 months ago
The lack of funding for the “critical” project (global supply chain system) was due to a disconnect between VWoA and VWAG initiatives. From a VWoA perspective the global supply chain system wasn’t a focus because it didn’t fall into the prioritization of the “Next Round of Growth”. The budget was segregated and supply chain systems didn’t meet…[Read more]
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John Ledbetter commented on the post, ICE 5.1 Telling a Story through Visualization, on the site 9 years, 7 months ago
Professor Johnson,
I was wondering when we will receive our grades for the activities from week one? I realize that this is a large class with a lot of action going on, so I am understanding that it takes time. The reason that I ask is that I waited until today to start the discussion board because I wanted to get feedback from week 1 to…[Read more]
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John Ledbetter changed their profile picture 9 years, 7 months ago
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John Ledbetter commented on the post, Case Question: When Hackers Turn to Blackmail, on the site 9 years, 8 months ago
Chase,
I agree that the CEO should have been more reactive than proactive. I also think that he placed to much faith in his IT team and didn’t ensure that the security system was updated and relevant. As you mentioned, it is baffling that an organization would turn to digital filing and not have procedures in place to combat the risks of doing…[Read more] -
John Ledbetter commented on the post, Case Question: When Hackers Turn to Blackmail, on the site 9 years, 8 months ago
The security breach experienced by Sunnylake came from an illiterate source that was looking to get money from the hospital in return for not penetrating their system and disrupting their processes. I think this breach occurred due to complacency. The hospital should have been proactive in revisiting their security measures as often as bi-annually…[Read more]
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John Ledbetter commented on the post, Case Question: Airbnb — "EJ" Incident, on the site 9 years, 8 months ago
Dan,
I would agree with both perspectives. They probably didn’t appreciate the severity but it could also of been a customer disconnect based on the whirlwind of growth. I appreciate the perspective to the slowness of response and while that may be the case, someone needs to be smart enough to realize in their business, perception is reality and…[Read more] -
John Ledbetter commented on the post, Case Question: Airbnb — "EJ" Incident, on the site 9 years, 8 months ago
Alan,
I agree that Airbnb needed to do more. It is because of the risks that they don’t take that they should be even more empathetic and passionate towards customers. That means, like you said, making their security and safety a top priority. There has to be trust involved to create a feeling of community and I think that in this situation it…[Read more]
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John Ledbetter commented on the post, Case Question: Airbnb — "EJ" Incident, on the site 9 years, 8 months ago
Alan,
I agree the Airbnb needed to do more. It is because of the risks that they don’t take that they should be even more empathetic and passionate towards customers. That means, like you said, making their security and safety a top priority. There has to be trust involved to create a feeling of community and I think that in this situation it…[Read more]
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John Ledbetter commented on the post, Case Question: Airbnb — "EJ" Incident, on the site 9 years, 8 months ago
I really think that no matter what would have been done, the “EJ” incident was only a matter of time. I would hope that Airbnb learned from it and continues to put as many obstacles in place to deter that behavior and prevent it going forward. I think the worse fear is that you would have at Airbnb is a “Craigslist Killer” situation. That is some…[Read more]
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John Ledbetter commented on the post, Reading Question: Platform Culture, on the site 9 years, 8 months ago
Rachel, I am right with you. The whole random stranger thing and being in their house is too much for me. The odd thing is, I would be fine with a random stranger in my house. I guess not comfortable enough to post my spare bedroom on AirBNB but as you said, a friend of a friend type situation. I can’t get past the trust factor either. I feel like…[Read more]
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John Ledbetter commented on the post, Reading Question: Platform Culture, on the site 9 years, 8 months ago
I have never used Airbnb or Uber before. Although I yet to have used them, I think positively of them which will probably mean I will use them at some point in the future. I am familiar with Ubers concept. In Malaysia we have what is called MyTeksi. We use this app regularly to ensure safe, metered taxis. Living in Kuala Lumpur, it is easy to be…[Read more]
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John Ledbetter commented on the post, Progress Report for Week Ending, March 22, on the site 9 years, 8 months ago
tuf33653, a key point that I took away from your post is “practice what you preach.” I am not surprised that companies such as a car dealership are giving out rewards for “positive” feedback. I also think Yelp knows that that sort of thing happens regularly. I just think that they don’t care because that is how they make more money. Like you…[Read more]
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