Activity

1. Identify three or four of the most critical challenges facing the new CIO? Why are they important? What would you do about them?
In the Star Air Ambulance case the new CIO Sharaz Khan accepted the job offers of Stars because he was comfortable with the IS operation, but in reality he was facing many issues as a new CIO such as lack of supervision in each department, lack of budget control in IS department, lack of security of network and systems, daily working routine is unorganized and manage without supervision.
These issues are important because without having supervision and direction project lacked responsibility from the project manager (a consultant). Further consultant employing their own working methodologies such as department using outside consultant and vendors to do maintenance work. Moreover, there are no connections between IS functions and IS personnel because of that each department hiring their own staff and buying their own computer and increasing IS costs. If the company uses old technology date than it might loss date related to business and company might face huge loss.
In the Star Air Ambulance case, lack of supervision issues is important because with the proper supervision and direction all the department will be working properly. There will be proper communication between IS function and IS personnel because of that budget will control and consultant will not call outside consultant for maintaining their work. The daily working routine will also organize and the entire department will work as a team which will increase services and business of Stars.
According to me, I will set the meeting between the departments and make communication between each department. While doing so, each department will work and help each other and give proper IS services. Each department has their own manager who supervised the department and give proper guidelines when staff needed. In this way, Stars can increase their business and control their budget. I will also replace old technology because new technology will improve the way of doing things and also increase the business.