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Michael R Hatton posted a new activity comment 9 years, 1 month ago
Lauren,
My second interview (with Terry) subtly discusses a veteran bus driver’s frustrations. Terry wants to retire as soon as possible, but she doesn’t think SEPTA will offer her a package of benefits that would allow her to do so anytime soon. She also describes how SEPTA trains bus drivers to deal with passengers that refuse to pay the…[Read more]
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Michael R Hatton posted a new activity comment 9 years, 1 month ago
Colleen,
My first interview (with Andy) discusses a particularly bad experience an infrequent bus passenger had while riding the bus. The experience Andy discussed describes a situation where an elderly woman needed help exiting the bus, but no one on the bus was willing to assist her.
My third interview (with Matt) discusses an…[Read more]
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Michael R Hatton posted a new activity comment 9 years, 1 month ago
Jessica,
My first interview (with Andy) describes his frustrations associated with bus seat availability. It also describes how Andy navigates the bus routes and what he would do to improve SEPTA’s current route and schedule system.
My second interview (with Terry) explains how a veteran bus driver thinks the bus schedules on SEPTA’s…[Read more]