Patricia Taylor

While both systems are important for a company to utilize, I feel that CRM is more important. Good customer relations drive sales and have a greater impact on the bottom line. Happy customers are repeat customers, who spend at higher volumes and refer new customers via word of mouth. In the early years, a company may not be large enough to justify…[Read more]

I think one of the most disruptive innovations in recent years has been streaming services. even a few years ago, you either paid the cable bill (with add-on premium packages for sports, international channels, and HBO/Starz/Showtime) or pirated the shows you wanted to watch. You went to the music store for CDs or downloaded it off of Limewire for…[Read more]

In my current company, we use a main ERD and some supplemental programs to bridge the gap between what we need and what the main system can do (although I haven’t used the other programs). Having relevant, updated data is crucial to our daily operations. For example, one of our field locations can enter an invoice for Little Debbie snacks, and we…[Read more]

I think decision trees are one of the most useful things we’ve discussed in class thus far. I could use a decision tree for almost anything, and run through mental ones all the time. I could create several to go through various processes in my day-to-day responsibilities at work, which is helpful for training new employees and giving supervisors a…[Read more]

In my current position, I think a swimlane diagram would be more helpful. I’ve worked in several positions at my company, from retail compliance to AP to billing. We also have a number of subsidiary companies that I work within. A swimlane would help visualize what is done by who, which makes it easier for management to know who to ask, as well as…[Read more]

One of the facts that really stuck out was that half of the information we learn in our freshman year is outdated by our junior year. It only drives home the fact that we are entering an age of continuous education. I’ve already had a new edition of a textbook be outdated by the time the course began (to be fair, it was a tax course, so those…[Read more]