Shelly Hawkins

Because I work in higher education I do not think my organization could use technology to gain a competitive advantage in the marketplace for a long period of time. Schools are competing for the same population, and the leverage that one school has over another would be short lived until the next innovation comes along. I think all colleges use…[Read more]

A CRM system is more important to an organization because if you don’t manage your relationship with current and possible future customers, it doesn’t matter if you have a good SCM system. You have to know who your targeted audience is in order to accommodate their needs, and to anticipate what they may want next in order to drive sales gro…[Read more]

I think it’s very interesting how the Cable companies have eliminated the need for video stores with the subscriptions of premium channels. But, now the internet providers are cutting into the Cable company profits, with subscribers getting rid of their cable television packages and just keeping the internet. With the creation of the smart t…[Read more]

As a Federal Loan collector I think good data is very important, because I rely on this information to be accurate. If I review a customer’s account and the data is incorrect, it affects the customer and other departments. Bad data will cause problems for everyone involved in the different processes.

In my profession I assist students with outstanding balances. Often the student assumes that their financial Aid and student loans are going to cover their full tuition, and when it does not they are unable to register. The student plan “A” was to register they did not have a plan “B”. I think a Decision Tree would be helpful in mapping out one…[Read more]

I work in the Finance Department and I think the Swimlanes would be the best method of analyzing the processes in my department. We have several units in our department that are responsible for different functions, and some functions do cross. The Swimlane diagram would show where the process starts, and the steps that are involved in completing…[Read more]

Please disregard previous comment.

I found it very interesting that the amount of technical information is doubling every two years, and that before students could complete their third year of school the information is out dated. I think one really has to stay ahead of technology it changes so quickly. Know soon as you become familiar with something here come a new platform to…[Read more]

I found it very interesting that the amount of technical information is doubling every two years, and that before students could complete their third year of school the information is out dated. I think one really has to stay ahead of technology it changes so quickly. Know soon as you become familiar with something here come a new platform to…[Read more]