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Will Holt commented on the post, Reading Question: BYOD, on the site 9 years, 7 months ago
My firm would never embrace the idea of Bring Your Own Device (BYOD). Working as a healthcare consulting firm that handles protected health information we can’t afford to have any breaches. The Partners of our firm take security very seriously and would never compromise it for anything. We have become so strict that we are forbidden to USB flash…[Read more]
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Will Holt commented on the post, Case Question: Amazon Web Services, on the site 9 years, 7 months ago
Alan,
You final comment about HIPAA would be the biggest concern from my firm as we handle a lot of protected health information. We routinely take steps to make sure our network is secure, so to get our Partners on board with Amazon seems doubtful. But if we could guarantee there are no issues I could see value in the scalability and pay-as-you…[Read more] -
Will Holt commented on the post, Case Question: Globalization and Decentralization, on the site 9 years, 7 months ago
Brandon,
I went back and forth with this question and your post and honestly tried to play devil’s advocate, but I’m aligned with your thinking that IT brings abilities to the table that other departments can not. What got me thinking though is if there could be a way to build some of the principles of IT into other departments. Within IT you…[Read more] -
Will Holt commented on the post, Case Question: Wyeth Global IT, on the site 9 years, 7 months ago
When looking at the global issues facing Wyeth I immediately thought of standardization and centralization. Without a formal process in place the various affiliates addressed issues such as assessments, evaluations, inventory, and regulatory compliance differently. There was even a lack of consistency with communication to the point that…[Read more]
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Will Holt commented on the post, Weekly Question #8: Complete by November 2, 2017, on the site 9 years, 7 months ago
Chase,
All of those little things make an impression and those are some of the factors I consider whenever I’m a customer for any service or good. I am even willing to pay more for something if the experience of it all is better than a competitor. The most glaring example of this in my personal life involves Whole Foods. My wife swears by it…[Read more] -
Will Holt commented on the post, Weekly Question #8: Complete by November 2, 2017, on the site 9 years, 7 months ago
Alan,
I can attest that Rothman values its customer relationships. I suffer from back pain and when I went on my visit I was incredibly impressed with the entire experience and the fact that my doctor took extra time to answer all of my questions and really got to understand what I was going through. I can’t imagine showing that much patience and…[Read more] -
Will Holt commented on the post, Case Question: Volkswagen – Advice for Matulovic, on the site 9 years, 7 months ago
Andrew,
I really like the creative approach to drive change instead of just digging your heels in and not finding a solution. I always end up respecting leadership that takes the concerns of employees seriously and I think your approach will create a stronger bond within VWoA and VWAG -
Will Holt commented on the post, Reading Question: IT Investments, on the site 9 years, 7 months ago
Chase,
Thank you for the reply. I prefer Strassman’s approach of mission first then IT has to adapt. I feel like the mission should always be the focal point and something you consistently go back to whenever a key decision has to be made.
I agree with your assessment of the Hammer and Champy approach. I feel like there would a loss of focus at…[Read more] -
Will Holt commented on the post, Case Question: Volkswagen – Advice for Matulovic, on the site 9 years, 7 months ago
Chase,
I think one thing I picked up on after reading your post and the Systems Thinking paper is that a clear purpose must be defined so everyone understands why the system is in place. You mentioned how office politics would undermine everything and that goes to the point of a system needing to be connected.
By standing firm, Matulovic will…[Read more] -
Will Holt commented on the post, Case Question: Volkswagen – Advice for Matulovic, on the site 9 years, 7 months ago
Andrew,
Thank you for the reply.
The key takeaway for me is aligning yourself with the senior leaders. I think this would certainly make a strong statement and help to facilitate change occurs at a quicker rate. -
Will Holt commented on the post, Case Question: Volkswagen – Advice for Matulovic, on the site 9 years, 7 months ago
Rachel,
I certainly understand where you are coming from so I probably have to alter my initial comment slightly. While I would not bend any rules I would listen to the executive coming to me and ask them why some of the rules needed to be altered. Hopefully the conversation allows me to see things from their perspective while also keeping in…[Read more] -
Will Holt commented on the post, Case Question: Volkswagen Process Assessment, on the site 9 years, 7 months ago
Ryann:
I like the idea of revisiting plans that may not have been approved. This could increase morale and lead to businesses revisiting rejected ideas in an attempt to improve them for the monthly review.
My only concern would be if leadership does not provide feedback to the business in order to help them make the necessary changes. The last…[Read more] -
Will Holt commented on the post, Reading Question: Systems Thinking, on the site 9 years, 7 months ago
Rich:
It’s incredibly frustrating when the idea of having a system is in place, but then it doesn’t function correctly because there is a disconnect. It’s very frustrating to hear the same complaints over and over and the best approach I’ve seen to this is to address one thing at a time to instill trust. If a major goal is achieved you can go…[Read more] -
Will Holt commented on the post, Reading Question: Systems Thinking, on the site 9 years, 7 months ago
John:
The threat of playing politics can certainly undermine a system such as the one I described, but we have been pretty lucky in avoiding that downfall. I think we have good plans in place that allow the Chairmen of the different committees to stay focused on what is best for the club and not what is in their own best interest or of their friends. -
Will Holt commented on the post, Case Question: Volkswagen – Critical Unfunded Project, on the site 9 years, 7 months ago
Rachel,
Thank you for the response. I especially like the part about making sure VWoA has the resources and tools in place to follow through with the global initiatives. The last thing anyone wants is to receive goals and objectives but lack the resources to achieve them. I’ve been there a couple times and it’s frustrating.
I also like the idea…[Read more] -
Will Holt commented on the post, Reading Question: Systems Thinking, on the site 9 years, 7 months ago
In looking at system thinking I was trying to come up with a process that was connected, served a process, and displayed examples of the various thinking we learned in the reading. I also wanted to avoid something from work because that’s what I get to think about all day. I consistently went back to the Board and various committees at my golf…[Read more]
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Will Holt commented on the post, Case Question: Volkswagen – Critical Unfunded Project, on the site 9 years, 7 months ago
Rachel,
Interesting that you mentioned the Business Model Generation. Instead of over-thinking this problem I like the simple idea of going back to the drawing board and remapping the goals as you suggested. If they worked through the canvas it would become clear how critical the supply chain project is and I could actually see a separate budget…[Read more] -
Will Holt commented on the post, Reading Question: Business Models, on the site 9 years, 7 months ago
I work for a healthcare consulting firm that primarily works with hospitals and focuses on ways for our clients to improve financially. This typically occurs through process redesign or process enhancements. We focus on various departments and functions within the hospital, which means there are plenty of opportunities for us to help clients.
Due…[Read more] -
Will Holt commented on the post, Reading Question: IT Investments, on the site 9 years, 7 months ago
My current employer does an excellent job with investing in certain areas related to Information Technology and a poor job with other functions. We are incredibly successful at protecting patient information through our outsourced IT support, but we lack an ability to share our knowledge with our consultants who are positioned throughout the…[Read more]
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Will Holt commented on the post, Case Question: Volkswagen – Advice for Matulovic, on the site 9 years, 7 months ago
If I were Matulovic I would immediately issue a statement saying that the new process will not be changed or altered and remind everyone that it was approved by the Executive Leadership Team. He needs to nip this sort of behavior in the bud immediately. The last thing I would want is people coming to me asking for favors that go outside of what…[Read more]
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