Dongjie Wang

Hi Ami, thank you for your response. Besides the geographic problems, I think culture is another challenge for communication, such as languages. Misunderstanding could happen when people speak different languages.

I think the loss of competence is an interesting point as well. However, when a company decides to outsource the IT service to a vendor, it means the company realized outsourcing can bring more values to the company, such as cost saving, resource optimization, and risk reduction.

Good point Ping. when a company outsourced its IT service, it could lose the confidentiality of information. For example, I read a news last semester. A recruiting company stored the applicants’ personal information on an Amazon server without any protection measurement. All the personal information stored on the server are under the risk of…[Read more]

I agree with you Hanqing. To manage the outside vendor could not be as efficient as managing in-house IT service. The outside vendor may need to support many companies’ operation, therefore the response could be delayed when problems happen.

Some risks that may associate with outsourcing information system service could be:

First, if companies outsource the IT system to outside of the United States, communication could be a challenge. The service provider might in a different time zone, which means there might be time differences. For example, there is a 12 hours’ time difference b…[Read more]