Elizabeth Doelp

Speaking from experience now, cloud based computing is something I use in multiple ways everyday. My company uses Quickbooks Online, Dynascape Manage 360, and Zoho CRM, all of which store information in the cloud. I am putting and retrieving information from these systems every single day. I also process our payroll through ADP, which is also…[Read more]

I think that a CRM is the more crucial in terms of sustaining a business. The CRM enables you to manage the customers you have as well as see trends that you can utilize when looking to expand your customer base. CRM programs help you to provide clients with a smooth service experience and prompt them to refer you to others.

Speaking from the perspective of someone who works for a landscaping company, I think one of the most important developments has been the vast improvements that have been made to GPS and mapping software. Google Earth is something that our company uses everyday and most of our customers do not realize how advanced it has become. We are able to…[Read more]

I used to work for an answering service that took calls for different types of companies (HVAC, Doctor’s offices, Funeral homes, etc.) and it taught me the value of collecting good data. What can often happen as a message gets passed from the caller to the message taker to the dispatcher to the office contact is that data can be misinterpreted. If…[Read more]

I work as an office manager and I like decision trees for how I answer phone calls. We are a small business but we have three different departments. Often, the managers for the departments will be out of the office so I try to gather as much information as possible to direct the person to the proper department. Decision trees help me know what…[Read more]

I thought that the most interesting fact was that there are 1.55 billion monthly active Facebook users worldwide. I think that Facebook is very unique in the fact that it can feel both very local and personal while also connect people all over the world. I went to school with many foreign exchange students so my newsfeed often has posts from South…[Read more]