Site-Wide Activity

  • Leave your response as a comment on this post by the beginning of class on June 20, 2017. Your response only needs to be about three or four sentences. These weekly questions should reinforce class discussions, […]

    • CRM and SCM are both very critical to an organization’s success. However, if a company was in a situation where they could only invest in one over the other, it would be a difficult decision. The type of industry the organization is in will determine whether they would invest in CRM or SCM. If a company depends highly on customer relationships, then CRM is the obvious choice, but for industries like oil, CRM would be a waste of an investment. Also, the choice could depend on the company’s current standing. If they were having issues with customers or structural problems, that would determine which to invest in.

    • CRM and SCM are both important to an organization. SCM make sure that all departments of the organization have their materials that they need to complete their work. CRM on the other hand, provide customer support to their customers. They deal with the sales, services, and support side of the organization. Both of these complete an organization as a whole and therefore, both are equally important.

    • I don’t think you could rightfully say that CRM is more important to an organization than SCM or vice versa. Each is very important to successfully running a business in different ways. SCM covers the flow of goods and services from origination to final destination, making sure the right products are on the right shelves at the right times. This is crucial for the success of a business because if the products are not where they are needed or there when they are needed, consumers will go elsewhere to find something to suit their needs, and this helps drive, or otherwise hurts, an organization’s profitability and reputation. On the other hand, CRM systems are crucial to all organizations because they help the firm build relationships with customers to make the customers feel important and like they are getting personalized attention, which keeps them coming back. Therefore, SCM and CRM and both crucial parts of organizational systems in their own ways.

    • As everyone has pointed out, both a CRM and SCM system are critical to an organization. I believe the CRM system is most critical. Business doesn’t exist without customers. An organization should base its operations on the customers needs. They are the start of the pull system or the processing of goods or services. In a pull system information flows back from the customer through organization and product or service flow is from the supplier through the organization to customer. It is important to have the ability to manage your supplier, but the end game is to give the customers what they need. Without the necessary data, information, or relationship with the customer an organization is ultimately unable to properly select the suppliers. CRM manages the most critical piece of business…the customer!

    • I think that both SCM and CRM are very critical to all companies. However, if I had to choose, I think that SCM would be more important. Supply Chain Management manages the flow of goods and services and without this, there would be no customer, making CRM unnecessary. For example, part of SCM ensures that there is enough, but not too much inventory (Just in Time Inventory). If the company had a poor supply chain management system, the customer might order something that the company did not order enough of, causing a delay in getting the product to the customer, which can affect the company’s relationship with the customer.

    • As both the CRM and SCM are very important to companies, SCM’s are most important in my opinion. Without SCM’s there would be a ton of chaos, lack of products or too high of inventories! This could cause big issues for a company that a CRM would not be able to fix. SCM’s help to make sure all of the vital items for orders, ingredients, etc. are there correctly when needed by the company. Before a good CRM can be established it would be best to spend time and money establishing a strong SCM so there’s no chaos or inventory issues. I feel that when CRMs use data to learn more about customers it can create a bit of a privacy issue, but all in all it helps them to strengthen their business and target customers to things they’d be willing to purchase.

    • CRM and SCM both play a big role in an organization. CRM provides customer service where SCM makes sure the company has the materials it needs to complete business. I personally think that the CRM plays a bigger role for a company. Customer service should be one of the most important things for a business because without customers and good relations the business simply could not run. A company first needs to find a market then offer its services or materials to its customers. Without the CRM there would not be SCM.

    • I think that the relative importance of CRM & SCM really depends on which industry the company operates in. For manufacturing industry, SCM might be more important because it can help companies allocate production and manufacturing resources more efficiently, get cheaper supplies and distribute products in a more efficient and economical manner. Since manufacturing companies often have great costs of goods sold, a well-managed supply chain can greatly reduce the costs of producing and distributing products. For service companies, CRM might appear more important because their core differentiating competence is the ability to target and satisfy customers.
      I think that using data from CRM system to target and tailor information for customers is totally acceptable provided that it is operated within the legal framework. After all, the data is collected by customers who willingly submitted their information and clicked to the privacy terms.

    • I believe that having a CRM is more important than a SCM when starting out in an organization. Even though a SCM gives you the opportunity to optimize your supply, it is not possible at all without a proper platform in which the orders can be placed. This is where a great CRM comes in. A CRM system that is created and utilized properly gives an organization a clear advantage over its competitors and allows an organization to properly communicate with and analyze their customers’ data.

    • In my opinion, both CRM and SCM are critical to an organization. Customer Relationship Management refers to a process that focuses on identifying, maintaining, establishing and growing long-term relationships with a customer. This forms a bond between a customer and its business. One of the biggest benefits of a CRM is knowing who your customer is and helping to point them in the right direction or to keep them engaged so that they’ll continue to be part of your organization in one way or another. SCM allows for the tracking of goods, information, and other business-related details. Organizations increasingly find that they must rely on effective supply chains, or networks, to compete in the global market and networked economy. Both CRM and SCM play a big role in an organization.

    • SCM and CRM, they are both very important for a business, but I SCM is more important for a business.
      We need to produce something, before we can take our product to a customer and we also need to make money. For these, we need SCM system.
      Although, CRM help a company to know their customer, but in the same time, it sometimes get too personal. Privacy is a big issue in this case too. With proper way, CRM could be a game changer for any business.

    • I believe CRMs bring more value to an organization, because it allows the firm to gain a deeper understanding of the customer, regardless of industry, so that business can be improved as stronger relationships are established, and in return, customer loyalty increased. Don Peppers, a renown marketer, said that “without customers you don’t have a business – you have a hobby”, and that quote seemed fitting when weighing in which system is more important to companies in general. At the same time, as our businesses collect more and more customer data to gain insight into their habits, I feel that we have a growing responsibility to invest in safeguarding this data, and in building a strong ethical corporate culture in our organizations; otherwise, corporations of all sizes will inevitably expose themselves to losing customers’ trust and/or risk failing altogether.

    • There is no doubt that both Supply chain management and Customer Relationship Management have a important role in an organization. They have different function and advantage in company operation, I think which system is better is depend on what kind of company is.Personally, CRM system is more important than SCM system because it gives a right direction that how to make customers satisfied and know how customers feel about their services and products.

    • Both CRM and SCM are highly important tools to run a successful business, however, I believe that CRM is a exponentially more important. For example, a business can have all the inventory in the world but if they aren’t able to manage their relationships with their customers than they won’t have a business. Secondly, I think that it is okay for businesses and organizations to start to utilize their customer data to get a better understanding for their customers because it works as a win-win situation. The business gets more revenue from the customer and the customer is continuously satisfied with their transactions.

    • In my opinion a CRM is more valuable to an organization than an SCM because it provides extremely valuable insights into customer habits and preferences. Businesses rely on their customer relationships possibly more than any other aspect, because in the end, if there are no customers, there is no business. Managing inventory with an SCM is still very important for cost and time efficiency. Personally, I feel that data collected by CRMs is fine as long as it is done in an ethical way, and the customer’s privacy is not compromised. I also think that there needs to be government regulations that ensure the protection of sensitive customer data.

    • Both CRM and SCM are very valuable assets to any company however, I believe SCM (Supply Chain Management) is more important than CRM (Customer Relationship Management). CRM allows you to know important information about your customers that can be used to target the right customers, keep current customers, and be the driving force of your sales. However, without a properly functioning SCM a CRM cannot strive. This is because without proper inventory, organization, and implementation that a SCM provides you cannot truly offer the services a CRM is made to utilize.

    • I think the CRM is the more important to the organization. Organization are able to succeed do to their clientele base. Without the clientele, they would have to close do to not making profits. Therefore, CRM or customer relationship management to me is more import than SCM. SCM are still important to organization though.

    • In order to run a company to its full potential, you would need both SCM and CRM. But to me without a SCM a company cant function correctly. With the lack of a SCM the company many not be efficient enough to get tasks done, or make a wrong amount of an item and just so much is at risk. When it comes to CRM, it makes advertising and selling much easier. If you put time into your customers you will inevitable build a stronger relationship and know how and what to sell to the said person.

    • It’s hard to decide as both are important to an organization. I am ultimately going to say that CRM is more important to an organization because in my job, we focus more of the importance of CRM versus. We use CRM more heavily because all the other departments in our business group use it. So sales starts with CRM, my department (implementations) receives it and then it’s passed to customer service thereafter for maintaining it.

    • SCM and CRM are both important to an organization. Supply chain management strategies enable companies to ensure the business has the materials, information and financial resources it needs to produce quality goods and services in a timely manner, while customer relationship management programs are used to ensure parts and service get to customers when needed after sales are completed by automating business processes used for sales, service and support. In my opinion, they are both equally important, both strategies work together to maximize efficiency of one organization.

    • I believe both are essential to the success of an organization. But, if I had to choose one I would choose CRM. I think CRM is more important to an organization because CRM works to attain and attract clients to the organization. Without a client base, there is no need for SCM, although SCM does help to keep and attract clients as well.

    • In my option, CRM and SCM are very important for a business organization. They just focus on the different emphasis. Integrate supply chain management and customer relationship management functions to maximize benefit operations.
      Supply chain personnel work with vendors. Supply chain management strategies enable companies to ensure the business has quality goods and services in a timely manner.
      Customer relationship personnel work with customers. Customer relationship management programs are used to ensure parts and service get to support.

      However, CRM is more important to the organization. Every company is easier to find the suppliers, but it hard to find the customers. Because when customer value the customer service that they receive from suppliers, they are less likely to look to alternative suppliers for their needs. CRM enables organizations to gain competitive advantage over competitors.

    • I believe SCM are more important tan CRM because although having a great relationship with your customer is definitely a plus one can’t manage a business without have the proper details of inventory, etc. One wants to have a great relationship with their customers so they will buy another product, because having a SCM is what is essential to being successful in business. SCM can make or break your business and buy having information about a business you can progress. You can learn from your mistakes and give customers a product that they want.

    • I think that, in the American economy, that the SCM is more important than the SCM. We have seen businesses that have grown exponentially and have evolved greatly due to their ability to have a strategic focus on supply chain management. Using Walmart as an example, this SCM based company has put many CRM based companies out of business simply for them to be able to effectively move their commodities to where they are needed in the most effective and efficient ways possible.

    • I believe both SCM and CRM are important to organizations. I think it depends on what type of organization it is to determine whether SCM or CRM is more important. If there is a retail company, i think SCM would be the better program to use because the majority of the company’s product has a supply chain, so it is important to manage that accordingly. However, a retailer should still utilize CRM because customers drive the sales. On the other hand, if the organization is a travel agency like we discussed in class, CRM would be the better fit because a service oriented organization is not reliant on its supply chain as heavily. Instead, their business is driven by the customers they acquire. I think that using CRM’s data to learn more about your customers can be a very beneficial tool for businesses. The more you efficient you are at finding new customers or serving your existing customers can help grow a business.

    • I think that both SCM and CRM are important in an organizations. Each have their own benefits in an organization. I feel that CRM is a bit more important because you can use a CRM when dealing with a large customer service base organization. CRM helps the employees respond more quickly and effectively. Tracking the steps along the way so your business is collecting mounts of data. You can use that data to formulate better plans that will help your organization and make it more profitability in the long run.

    • I think CRM is very important to an organization because its makes it easy for companies to work together on specific projects. The company I work for has their own CRM system and it is used to keep tract of clients we have and the activities for each person. The CRM system we have in place makes it easy to transfer different tasks from one employee to another, without having to worry about mix ups.

    • I agree with most of my fellow classmates post that SCM and CRM are both vital to most organizations success. While supply chain management I believe is just as vital if I had to chose, I would choose CRM as being the most vital. As we discussed in class CRM focuses on maximizing profits. As a ” for profit” business or organization, that is the goal. While reducing cost is a key process making more money can outweigh the cost reduction.

    • I think both CRM and SCM are vital. . Each one has their own benefits to help a company success. If I had to chose one, I think that CRM is more important, because regardless your type of business, you have to build customer relationship. Nothing is more important to a business than its customers; protecting and developing those relationships are the key to future success.

    • Both SCM and CRM are vital to an organization. However, I feel like CRM is more important because that would imply that there is a strong, positive relationship between customers and businesses. Thus, if something were to go wrong on the supply chain end, the business wouldn’t have to worry as much about how their clients take it because they should have a good relationship. After discussing CRM’s, I thought it is useful for any company because the information collected creates a better look at customer make up and can help the company in the future to better adjust to the needs of their customers, while at the same time initiating a better relationship between the customer and the company.

    • Based on what we have learned it seems as though SCMs and CRMs are both equally important to run a successful business. Both are important for different reasons. SCM helps a firm function properly and CRMs help with customer relations. I think if I had to pick one that is more important it would be CRM. While SCM is important I think CRM is more important due to the fact the customers keep a business thriving. Without pleased customers there is no business.

    • In my opinion CRM is the more important system to master within an organization. I think that the data that comes with analyzing CRM is invaluable to an organization. Understanding and tracking your customer is very important to knowing your brand and what the consumer wants. This will allow businesses adapt and further succeed because they know what the consumer wants and how they react to what the business is doing.

  • The new deadline of the reflection journal is Monday, June 26 at midnight.

  • Here are the assignment instructions. Fill out and submit this word document with your answers.

    Here is the data file Groceries.csv

  • Here is the assignment. You’ll need the Clustering.R script (box folder) and this data file (Census2000.csv)

  • Here is the assignment.

    You’ll need the dTree.r script (box folder) and this data file (OrganicsPurchase.csv)

  • Here are the assignment instructions.

    Fill out and submit this word document with your answers.

    Here is the file you’ll need Jeans.csv.

  • Here is the study guide for the third (final) exam.

  • If you are receiving an error notice about a driver download with homework 8 here is the link for the driver download

  • Here is the exercise.

    And here is the spreadsheet you’ll need [In-Class Exercise 13.2 – VandelayOrdersAll.xlsx].

  • Here is the exercise.

    And here is the spreadsheet you’ll need for the exercise [In-Class Exercise 12.2 – Sentiment Analysis Tools.xlsx].

  • Here are the assignment instructions. Please fill out and submit this word document with your answers.

    Here is the data set you’ll need (BankLoanCSV)

    This assignment is due by Sunday, June 18th by 11:59 PM. 

  • Here is the exercise.

    Here are the supporting files. Remember, download them to your computer by right-clicking and selecting Save As…

    The two R scripts your need (check email for folder on Box)
    The […]

  • Leave your response as a comment on this post by June 16, 2017. Remember, it only needs to be three or four sentences. For these weekly questions, I’m mainly interested in your opinions, not so much particular “f […]

    • http://blog.revolutionanalytics.com/2014/05/companies-using-r-in-2014.html
      Companies such as Google, Facebook, Linkedin, etc use R studio fr purposes of advertising and economic forecasting, big data visualization, and statistical analysis respectively and actually in their own right because as a scripting language, R studio proves to be a useful tool analyzing data

    • AirBnB is a top tier company that uses R packages to scale data science. In small data science teams, individual contributors often write single functions, scripts, or templates to optimize their workflows. As the team grows within the company, different people develop their own tools to solve similar problems. The package is developed in an internal Github Enterprise repository. There, users can submit issues and suggest enhancements. As new code is submitted in a branch, it is peer reviewed by an Rbnb developers group. Once the changes are approved and documented, they are merged into the master codebase as a new version of the package.

      View story at Medium.com

    • So… In class, as we all know, there was lots of moaning and groaning about the ease of use of R. Well good news (maybe?) is that R, specifically Revolution Analytics, the R-language and data crunching specialist, has been acquired by Microsoft in 2015! The main task of Microsoft is to make the data mining giant more user friendly and eventually monetize it. While the aptly named, Microsoft R (Microsoft Data Science Virtual Machine), embraces the open source of the traditional, they are after all for profit company. R is currently being used by magnates such as Facebook, Twitter, Uber, AirBnB, IBM and Google for data analytics and there is lots of interest in the tech world to see what Microsoft has in mind for this new venture.

      https://www.forbes.com/sites/adrianbridgwater/2016/01/15/microsoft-r-one-big-data-tool-to-rule-them-all/#94f3c5d651f4

    • https://www.quora.com/Which-organizations-use-R

      The New York Times uses R for interactive features, data journalism, and data visualization. For example, they created a visualization to show Mariano Rivera’s baseball performance in comparison to other MLB pitchers’ performances. The graphic started as a hand-drawn sketch but then was created into a line-chart using R.

    • https://www.fastcompany.com/3030063/why-the-r-programming-language-is-good-for-business

      Facebook uses the statistical tools in R to do something called “power analysis” in order to find out if it has enough relevant data and information for future studies about how users interact with the website. Using R is very helpful because it is something that any programmer uses, meaning hiring people is easy and implementing studies can be done right away.

    • http://blog.revolutionanalytics.com/2016/04/airbnb-uses-r.html
      AirbnB uses R to scale data science. Instead of writing each R function individually, they have invested in RbnB to increase productivity by finding more patterns to use. Employees within the company develop their own packages to better visualize the data from AirbnB, such as showing the most popular cities for AirBnB’s.

    • The article I read talked about R being used to help people in the financial services sector. R is adaptable and able to change with the needs of the user so it is perfect to use for financial services. It is also able to easily calculate everything needed for financial services and makes everything fast. The article I read links to a 40 minute talk about how this is helping to change financial services today.
      https://www.r-bloggers.com/r-and-finance/

  • Here are the assignment instructions. Fill out this word document and submit your answers.

    Here is the data set for the assignment. (OnTimeAirport)

    This assignment will be due on Thursday, June 15th by 11:59 PM. 

  • I hope everyone is learning a lot in your internship.  Here is question #2.  Please comment on this and feel free to respond to other’s comments as well.

    What are some of the important things that you had to […]

    • At Merck, the people who I am surrounded by are very welcoming and are always encouraging me to seek help from them if needed, which is great since I am new and do not know everything. I was given a tour of the site which is pretty huge at Merck where I was shown the restrooms and cafeterias are located. As one of the classmates mentioned, there is a good number of people that work remotely 2-3 times a day throughout the week which can make networking a bit difficult. As of right now, my experience at Merck has been nothing but a positive experience for me.

    • Glad to hear you’re having a good experience in Prudential Claudine. As far as networking goes, does your company have any networking events lined up for you or other fellow interns?

      • Hi Andrew,

        We had a group orientation for all the new interns on the first day at Newark where we were given the opportunity to network. For the most part there are not a lot of events happening here in Dresher, however, I can still Skype into the events. I will be Skyping in tomorrow actually to take part in a “Build Your Personal Brand” presentation for all interns.

    • Hey Sarikka, I love the mindset of the internship being what you make of it. As helpful as the supervisors are at my company as well, they highly encourage me to vocalize what I want out of the experience and what I want to be able to say I have learned and been able to do within the 10 weeks that I am here. They then will work around those goals and try to find corresponding projects to help me grow and achieve my goals as best as possible. So hopefully your company or team encourage you the same way and you will be able to get as much out of the experience as possible. Good luck!

    • Hey Shray! Sounds like an interesting work environment! I applaud your efforts to meet people via calls, even though you are all so far apart from one another. I think that you will learn a lot from this setting; working in a smaller company definitely gives you a better, holistic view of the inter-workings of a company. It’s also awesome how you are working with people from all around the world. Communication is a large barrier in international business, so by developing those skills you can aide in bridging the gap in global communications. Good luck with every thing!

    • That sounds really cool Andrew. What sort of projects is your team going to be working on? What sort of technical skills do you hope to develop through this project?

      • Hey Claudine, I will be working on a Qlik based project to manage data and conduct an analysis report on what the data is telling us about our quarter and what projections we could make. The technical skills I hope to develop through this and other future projects are SAP skills and excel skills. As an MIS major I believe it is highly critical to be able to use SAP applications such as HANA, Qlik, and Tableau.

    • Being an intern at UpdatesCentral went very well for me because of how relaxed and friendly my co-workers were. They gave me a complete tour of the building as well as access to the rooftop. However, dress code was something I had to adjust to because it was business casual or anything that was comfortable to work in. I had to find a balance between dress clothes and relaxation to be sitting in front of a computer for hours. Another tip that I was taught is to take stretch breaks and do some push-ups to keep your mind flowing from sitting down too long. The final thing I learned was were to eat lunch. I did not want to walk somewhere far and waste time so I usually got lunch from across the street and got right back to work.

      What are some of the important things that you had to find out on your own–having to do with the company culture and/or things you wouldn’t normally think you have to ask for…finding the bathroom, finding where to get coffee in the morning, etc?

    • I definitely agree with you on the stretch breaks! One of my project managers brought in an electric drum kit for when we find ourselves in stressful situations. At first I thought it was a bit odd, but I find myself using it at least once a day. Sometimes even a 5 minute break from a problem can really clear your head!

    • During my internship I found out that we cannot be afraid to ask questions and the company culture there is key to enhance my teamwork experience. Everyone is in equal standards and the CEO will be really glad to teach anyone and give support. Also, there were people saying that we needed to know some office languages. In My Biz Consulting, we all are encourage to communicate as a family and also speak up our own ideas. In addition, I learned that we must try to come up with some resolution first and then check with our leaders. They will guide us to make our planning better and also give us insights. And so far I am glad working with them and having good dialogues with the CEO.

    • Luckily by now, I’ve experienced what Pfizer is like through my last internship, so I understand most of the going-ons around the campus. However, I can remember back to last year when I was completely new. I remember looking for conference rooms and having to read the maps that are put up around the building, but would still need to stand there trying to read the map for at least five minutes. I remember not knowing how to create a WebEx session through Outlook until I finally worked it out (it took awhile). As for the culture, I found out that the company is strongly focused on employee happiness. I figured out that working from home is common and encouraged when your attention is needed more there. I was asked to plan a lunch for my team in which we played games outside. I joined the in-house gym we have and found that to be a welcoming atmosphere, as well. All in all, I ran into many difficulties with having to work things out for myself, but I’m glad I worked through them.

    • Hi Josh, I’m both surprised by and interested in JP Morgan’s tough stance on cyber security (as all companies should be). Are you working on a security team? And are you looking forward to the challenge of rooting out and handling an intentional phishing email?

    • Hey Alex,

      I totally agree on the stretch because sitting in front of the computer for so long kills patience and also not very productive. My supervisor always asked me to take a walk outside and think other things before coming back to work. This always works and I get back to my computer in a good mood and motivated to keep going again. Also, tour around the company give us a step forward to networking other co-workers and know the places. Good to hear you are having a good time in UpdatesCentral.

    • I’m working on a technology audit team. While it is not a security, our team looks at the risks and controls of processes, so in a way, it is a security team. I am also looking forward to not falling for the phishing email!

    • I definitely agree with and myself have had to drop everything I was doing in order to resolve an issue for the CEO or similar executive. My co-worker taught me a very important tip with dealing with this type of situation. He says when dealing with the CEO or executives of the company always triple check your work and show enthusiasm in your task, regardless of how small it is. You only get so many chances with showing the executives what you are made of before they make a judgement on your character and position within the company. I applaud your being able to handle the pressures your job entails. It seems like you are working at a company that is really transparent with their employees, which is really beneficial and hard to come by. Best of luck!

    • Ian, hope your summer is fun so far! I am glad you are enjoying your internship. The part about dressing for the job you want vs. the job you have is something I have heard time and time again, and it is definitely something that is helpful to keep in mind. It’s very fortunate that your team was so helpful getting you assimilated. NBC is lucky to have such a hard working and all around great guy as an intern!

      • Thank you Arlo, it really means a lot!!! How are things going for you so far? I bet you’re doing amazingly!

    • When I first started in this leadership role, it took some time getting used to the flow of information and directives which come from the national activities team. After some time, I got used to it but sometimes found that the national directive wasn’t always feasible to implement at the local level. However, my regional coordinator was very gracious in ensuring that I am able to see the clear picture and understand why the organization’s culture is set-up in this way.
      This summer, I will be traveling to several offices around the nation. My first stop will be in Atlanta, GA. I am hoping that it’s not too difficult to find my way around the building. From my internship last year with Pfizer, I sort of got into the habit of starting my morning with a cup of coffee. When I land in Atlanta, that will surely be one of the first questions I ask.

    • Kasey, sounds like Cigna really does set you up for success! What I really like about my program, similiar yours, is that we are given a buddy/mentor/coach who is an associate of the same program interns are part of. It really helps to have someone you can ask questions to, who was an intern just like us.

    • An important thing I learned during my first week was how to utilize the company’s communication tools. I had never used Microsoft Outlook or Skype for Business before, and I realized right away that mastering those tools is very important, especially since my team is spread across different locations. It took some initial guidance from my manager and a lot of playing around with different functions myself, but now I can confidently set up meetings, send calendar invites, and host conference calls. Also, I spent the first week taking note of how experienced employees address certain cultural aspects, such as work hours, wardrobe, where to take lunch/how long to take it for, and things like that. While I don’t have any definitive takeaways from those aspects, I’ll say that I’ve begun to follow similar practices as my co-workers in those areas.

    • Remember to think before you click and to always hover over links! Another thing would be to call or speak to the sender if they are requesting information. I know this from my old job as I implemented phishing training for employees along with tons of phishing emails. Good luck!

    • It seems like I had a late start on my internship being that today was my second day. However, there wasn’t much “finding out on my own” that I’ve had to do so far. That may change soon next week! Before this internship, I was working part time in an IT department. Being exposed to a professional environment for two and a half years has prepared me for this internship. I will say that the hard part was having a fresh start in a new office. Being in the IT department at my previous job, I ended up developing a relationship with literally everyone in the office. Although I know it will not be possible to build a relationship with everyone at this new office, I hope I can build meaningful relationships with at least a few people.

  • Here is the exercise.

    Here is the excel spreadsheet you will need to complete this exercise [In-Class Exercise 11.2 – NCAA 2013-2014 Player Stats]

     

  • Please complete 50 quiz for chapter 5 before Monday 6/12/2017 and post your results in this site.

  • For the powerpoint outline you may submit to me a one page word document basically listing what you will cover in your powerpoint in bullet format.  Your draft then will be your rough slides in powerpoint.

    Let […]

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