John Rankin

To me, the most important and exciting innovation in recent memory has been cryptocurrency. While we are still in the early phases of its use, I am anxiously awaiting further development of its potential for online commerce. Our current system, which utilizes banks and/or payment processors as a middle man, would be rendered obsolete by broader…[Read more]

In my retail banking job, I often run into inefficient procedures which I believe could be improved to save time and money while improving the customer experience. A swimlane diagram would be a good starting point to map out a current procedure and attempt to redesign it to improve efficiency. Swimlanes may help point out situations where many…[Read more]