Amy Lavin

  • Tuesday, 4/25 – 2:30-4:15


    Thursday, 4/27 – 2:30-4:15


  • MIS3506: Digital Design & Innovation
    Professional Achievement Points Assignment

    Up to 50 points will be awarded

    In 3506, we’ve spent time working with a client, gathering requirements and ultimately p […]

  • Hi – here are some examples of skin tones from Camille:

  • Hi – here is the link to the final interview with Pound Cake:

  • Leave your response as a comment on this post by 11:59PM on March 5, 2017.  Your response only needs to be about three or four sentences. These weekly questions should reinforce class discussions, readings and sh […]

    • I believe in the future Artificial Intelligence will have the biggest impact on my field. Cloud computing and platforms are already being utilized in a way where future, bigger, utilization of it will not be surprising and is actually expected. However, since Artificial Intelligence is still so new to the field, i believe switching over to fully automated businesses and communicating business through artificial intelligence will prove to be more efficient and easier while simultaneously posing new problems for the older generations in business.

    • Artificial Intelligence will by far have the most impact on my future career. Organizations can use it to more accurately predict forecasts, market shifts, customer attitudes, and infinite other things. It will eventually replace the need for almost all human employees, which will cause a shift in economic value of money down the line

    • Of the topics discussed, I see the platforms having the biggest impact on my career. In accounting we use different software types/packages to help our clients, and these software programs change all the time. I think there will be a greater effort to create software that will simplify the accounting platform, so tasks are easier and quicker to complete. I don’t think a robot will be replacing my job anytime soon, but I do see other positions becoming more computerized(fast-food restaurants). As a whole I foresee simplified software for companies that will speed up workloads, and provide quicker profits for companies. I think a lot of this will involve cloud computing as well, because the information stored for clients is easier and more cost effectively stored on the cloud software.

    • I believe cloud computing will have the biggest impact on my future career. Currently, I use cloud computing a lot to collaborate with bloggers on my blog ( I love the availability, simplicity, and collaboration that services such as Google Docs and Google Sheets provide. In the future, I see myself continuing to utilize these services in my personal and professional life as they grow and I find new ways to take advantage of them.

    • I think that artificial intelligence will have the biggest impact on my career. Different things are invented every day and as a society, we are learning to be so much more innovative. We are becoming much more reliant on technology which is causing us to be much more lazy. Its kind of sad yet interesting at the same time to think that in the future technology dependence is going to be that much more apparent. I’m sure that due to the intelligence increase of these things, I will be working quite frequently with such aspects.

    • Artificial Intelligence will have a huge impact on a lot of people’s careers. The reason companies want to use Artificial Intelligence is to make a profit, and what better way to increase profit than to fire your employees and have machines do the work. If you think about it, not only do they not have to pay salaries to machines, but they do not need to pay benefits as well. This will save companies a huge amount of money. If a machine can do all of the functions of a job, why not have them complete that job instead of an actual person? Artificial Intelligence is something that we really need to continue to keep a close eye on.

    • Out of all the three topics discussed, I definitely believe that artificial intelligence will be making the largest impact on business organizations and the world in general. I can see AI being utilized in the future as a way for businesses to gain competitive advantage in sectors such as customer service satisfaction, manufacturing, and research (just to name a few). If artificial intelligence is perfected, and it becomes almost indistinguishable to human interaction – one example that comes to mind is if an AI existed that could be used as an automotive phone service that would serve as a customer service provider, If AI were to be so intelligent, faster, and more efficient than human counter parts, however, at the same time carry a tone of human likeliness – it most likely could be used to provide quicker and faster solutions to customers, as well as probably cut operational costs. In the world of AI the possibilities are endless!

    • I think that artificial intelligence will have the largest impact in both my personal and professional life. For instance, one type of AI is self driving cars. As a risk major, this is very important. Currently, auto insurance is one of the biggest revenue drivers in a lot of large insurance carriers. However, with the emergence of self-driving cars, the necessity for auto insurance could decrease as self driving cars become more advanced. Many have argued that in no way could a self driving car accident be blamed on the driver (or their insurance provider), meaning the auto maker would be responsible for the much decreased likelihood of an accident. This would negate the necessity of auto insurance.

    • I think cloud computing think will have the biggest impact on my future career. Insurance is always viewed as being in the dark ages with technology, it just is ha! This past summer I witnessed the company I was interning for invest huge amounts into cloud on-boarding and witnessed the same thing with my winter Co-op. The cloud computing and database storage is becoming a more useful tool because it’s accessible anywhere and can be shared easily. Allowing more real time interactions and business information to used/shared, thus giving companies a more competitive edge.

    • I believe that artificial intelligence will have the biggest impact on my future career. I think that this will effect business in so many ways that we cannot even begin to imagine. AI may take over some of our human jobs, and make things become more productive. Technology will change so much therefore changing business and our economics.

    • While all three will change the dynamic of my future career, I believe cloud computing has major implications for me. As an international business major, I understand how important it will be to collaborate with other stakeholders around the world. Before cloud computing, there were many barriers to doing international business because of language differences, time zones, and delayed communications. Cloud computing eliminates these cross-cultural barriers that we once encountered with traditional databases by allowing everyone to work in realtime. I think the challenge will be reconfiguring the business models of all the businesses who are moving to cloud based systems.

    • I think that cloud computing will have the biggest impact on my future career. Working is customer support I cannot see AI being able to handle irate customers, but the ability to share knowledge instantly in the cloud is paramount. Being able to send slide shows, presentations, customer data, customer discrepancies to the field and technical reps will help organizations in serving the customer better. Also, having that data available on the cloud to be analyzed will promote efficiency. It can be pulled anytime and instantly and you won’t have to shut an office down while they compile the data as in the past.

    • Because I work in higher education I do not think my organization could use technology to gain a competitive advantage in the marketplace for a long period of time. Schools are competing for the same population, and the leverage that one school has over another would be short lived until the next innovation comes along. I think all colleges use some form of cloud computing, because it would be too costly to build their own platform. I think Artificial Intelligence may be able to teach classes, conduct business processes, and analyze data, but when it comes to dealing with students with personal issues a human touch is required.

    • Artificial intelligence is absolutely on its way to making the largest impact on organizations in the business world. Businesses could use the advantages of AI in many ways such as eliminating human employees and having machines do the work. I currently work for Wawa and would not be very surprised if the cashiering portion of my job became obsolete. There was a fast food establishment in my old neighborhood that had screens at their deli, just like Wawa, but you were able to pay at the screen instead of taking your slip up to a cashier.

    • When referring to my present success and present career, I would say that cloud computing and platforms are what have the biggest impact on my job. Every day my organization uses cloud based computing. It allows us to store data, work remotely and have on demand access to all of our files. I use platforms such as Amazon to purchase many last minute items needed for specialty events. However it is hard to ignore, especially after learning more in this class, the fact that AI will have the largest impact on organizations in the future. Business can use AI to compute the quickest and most efficient way to get products in consumers hands. It can also evaluate unstructured data better than any human ever could. Hopefuly business will use this leverage for the greater good of human kind and not get overtaken by ASI.

    • This is a very hard choice but in the long run the greatest impact will be in my opinion artificial intelligent. As fast as the clock ticks, we are creating smarter and smarter computer systems that can and will out think and out do us. They do not need sleep/rest to run at optimum capacity. There will be a time that we will look back and say how did we allow this to go so far but for now, it can create items faster and in time, less expensive after the initial investment. One command can tell us information in record time with speeds even as fast as light. It is the future even if some of us are not ready or willing…

    • I cannot chose one individually however, as a student I believe I utilized cloud computing and platforms more and feel this will have the greatest impact. I appreciate cloud computing many advantages such as simplicity and ability to work with other programs such as google docs which is a lot different than what I grew up using. Platforms however, are used a lot in my career in the financial industry so its much easier to understand and appreciate its significance.

    • I would say platforms will continue to be the most important of the three for my career. Being in real estate and residential management we need to continue to utilize and take advantage of how social media leads the line with users and online traffic. It is a great way to get your name and brand out there with such a large audience without breaking the bank in advertising costs.

    • I’d say cloud computing for both questions. The 40 hour work week is gone because of this, employees can access the company database, their CRMs, their ERPs, their SCM, anything from anywhere as long as there is an internet connect. I already work remotely where ever I go as long as I have wifi. When I first started in sales in 07′ I could only access my company information and files if I was at the office. 10 years later I can access everything on my cellphone. Cloud Computer allows the entire company to be remote and also allows their customers to possible access a customer portal as well. This allows the customer to buy more stuff when they want to. The sky is the limit with the cloud! 🙂

    • Speaking from experience now, cloud based computing is something I use in multiple ways everyday. My company uses Quickbooks Online, Dynascape Manage 360, and Zoho CRM, all of which store information in the cloud. I am putting and retrieving information from these systems every single day. I also process our payroll through ADP, which is also cloud based. These systems make my job so much easier and help store all of the information I need in one place. The issue comes when our internet or the system goes down. I have had a few separate occasions where I have been unable to access information because I was unable to access the cloud.

    • As a student graduating in August, I feel could computing will have the biggest impact on my future career directly after graduation. Though I do believe that AI will eventually have a large impact as well. As I speak to others in my field I find many companies are already suing many cloud computing models such as salesforce. Even in our academic careers, cloud computing is becoming huge. For instance, as an online student, I frequently use google docs when I have a group assignment, allowing all of us to work on a document simultaneously. As far as competitive advantage, a cloud computing system dramatically increases the functionality of a supply chain and can improve the just in time calculations necessary for a business to be successful.

    • All three categories are important factors to the current and future operations for business worldwide. I am starting my own business catering the “experience” of a particular hobby/passion. I feel that cloud computing would best serve for the overall health of my business than the other two options, although AI is always a nice addition to any organization. Artificial Intelligence is a sure way for companies to gain possible competitive advantages over other businesses. With technological advances leaping forward every couple of years, AI gives businesses the present and future competitive edge to maintain their relevance among each other.

    • I think of the three, cloud computing will have the biggest impact on my future career. It is already making my job easier and as it advances I feel certain programs will become even more innovated. Platforms would run a close second, if not an even win. I also feel that as there are more and more new platforms pop up, they will motivate each other to make new and improved changes that will help support my future career path.

    • Artificial Intelligence will play a major role in most people’s careers. Most organizations will be trying to use A.I. in its many different ever expanding capacities to increase efficiency, reduce costs (especially labor) and this will have an impact to some extent in almost every field. This will eventually change the way most aspects of our economy function, therefore the concepts of careers and earning money as we know them present day will probably be dramatically altered by the time I am maybe retiring in 40 years.

    • I believe that platforms will play a major role in the healthcare field. It creates a better and more organized way to keep track of a patient’s history, creates less room for error and increase tracking policy compliance. We would be able to create a better visual to insurance companies that will help generate the cost of care and the outcome of the care in a way that a healthcare provider would not be able to do. It can help to keep the financial records of patients up-to-date and reduce the data error as well.

    • I think Artificial Intelligence will have the biggest influence over all careers. I had no idea how close we were to actually having ASI, and I do think it’s a bit unsettling to think in my lifetime we will see the rise of such a robotic era. While Artificial Intelligence is still under the control of humans, it provides leverage for almost all companies to benefit from. Simple AI features are found right in our phones and even non-business users are interacting with AI. On a larger scale, companies with the most resources will be able to benefit most from AI because technology does not come cheap! The companies who have the capital to spend on advancing their technology we gain the competitive advantage in the marketplace.

    • In my opinion, I think cloud computing will have the biggest impact in my future career since it has already played an important role of my life and made my jobs or studies much convenient than ever before. I got my back up plans on cloud and don’t have to worry if any troubles happen. And especially cloud computing allows me to work anywhere and whenever I want with the connection of Internet, which is very flexible

  • Leave your response as a comment on this post by the beginning of class on February 28, 2017.  Your response only needs to be about three or four sentences. These weekly questions should reinforce class d […]

    • While CRM and SCM are both valuable to organizations, I would argue that CRM is more important. CRM systems work to increase profit and produce a greater volume of sales through improving customer relationships. Without the improved relationships and the brand loyalty that CRM’s create, organizations would not have the revenue to implement SCM systems. CRM’s are better for a company to make their initial investment in, which to me means that they are fundamentally more important to an organization.

    • I see CRM and SCM as both necessary and beneficial to a business. CRM is important because it manages the current and future relationships of customers, and builds strong ongoing relationships with its customers and therefore keeps the customers interested in the business and products/services provided. However, without SCM which makes sure that the business has the material, information, and financial resources to create products/services, their would be nothing to build the customer relationship upon. So to me they are both equally important, two separate strategies that work together to maximize efficiency of one organization.

    • Even though SCM and CRM are both important for organizations, I believe that CRM is more important. CRM is the most important system in a business, because in order for a business to exist it needs customers. If a business did not have customers, it would not be in need of SCM because they would be out of business. By being able to know you customers, what thy like and what items they have previously looked at/ purchased, companies are able to reach out to them and see if they are still interested in there products which can increase sales and increase the need of the supply chain.

    • Both are very valuable to an organizations success. It’s hard to pick one because I feel that it depends on what your business focuses on in order to figure out which is more important to a company. Manufactures probably value SCM systems and SaaS providers probably value CRMs. I have met many sales directors for large household name manufactures and they do not have CRMs. Their field sales reps use spreadsheets, but they would be out of business without a SCM system in place. My company, a teleservices provider, I couldn’t do my job properly without a CRM system, but a SCM system to us is unless. So its all about what you do which determines which is more valuable. Sorry I couldn’t pick one.

    • I am in agreement that both systems are important, but believe CRMs would be the better choice for the organization to choose. CRMs provide many implications which are needed by organizations, and is a good way of giving companies information about the customer. The CRM system helps companies manage not only current relationships, but also future ones, and also provides reliability to customers which intern keeps customers interested in staying with the company. Overall the CRM system is a better choice, because of its reliability in our current workforce.

    • I believe that both systems are important and helpful in making a company be successful. I think that a company should not just chose one system to use. I think it is necessary for a company to utilize both. SCM is important in order to make sure your inventory and operations are running smoothly, without that you may not even have the products to provide for the customers. Without CRM, selling the products/services would not go as well, and customers could choose to go elsewhere. Therefore, I would say both are equally important in running a smooth organization.

    • I think CRM is more important to an organization because customers are the reason a business continues to function.
      Customer relationships are an Elevel concern for all major industries – it’s a shared problem that everyone trying to earn a profit has. Customer data can show economoic forecasting and influence the year ahead for a company. Without collecting accurate customer information, departments cannot understand their high level daily tasks individually, yet alone company wide. Customer data provides long and short term data that can shape a company and all of it’s operations drastically.

    • I don’t know if one is more important than the other but I agree they are both important to the success of an organization. A CRM is a vital business investment as it is used for generating and maintaining sales which is usually what makes everything else in an organization possible. Recording and storing all information related to customer interactions will help increase company profits. Supply Chain Management strategies enable companies to ensure the business has the material information and financial resources it needs to produce quality goods and services timely. CRM ensures the parts and services get to the customers when needed. I do not see how you can have one without the other. If there is no customer demand then you would not have a need for a SCM System but also if you can not get your goods and services to the customer to meet the demand on time, you customer will no longer turn to you for a solution.

    • Both CRM and SCM are important, it depends on the company itself of which one is more important to its business function and needed outcomes. Most companies will work with a CRM system because they will need to know and collect information on their customer to better service them both today and in the future. This system allows companies a sneak peak of what the future customers needs are and hopefully be on top of the direction it may have. If you are a manufacturer and or supplier a SCM may be more important so you can meet the demands of customers needs and insure adequate inventory of supplies and delivery times.

    • I believe that CRM and SCM are both important to an organization. CRM helps an organization increase sales and profit by data collection and offering better customer service based on their information that they gathered. While CRM focuses on relationships with the customers, SCM helps an organization run the business without a hitch by fulfilling demand using several types of strategies such as demand planning and forecasting, distribution planning, production planning, and inventory & safety stock planning. In conclusion, neither CRM nor SCM are less important to an organization. Both systems help an organization maximize efficiency and profitability.

    • Because the two provide very different benefits to an organization, it is difficult to say that one is more important than the other. SCM is important in making sure that your organization is running logistics efficiently while CRM focuses on maintaining and building the best possible relationships with your customers.

      I think there are many organizations that could reap the benefits of both systems, however from industry to industry, if given the choice, certain organizations would probably prefer one over the other. Business-to-business models would probably prefer an SCM system since it allows better management of suppliers, manufacturers, distributors, and partners. Business-to-customer models would prefer a CRM system since its main objective is dealing with the customer.

    • I think that it is difficult to determine whether a CRM is more important then SCM and vice versa. It depends on what the business is. In fracturing I could argue that SCM is more important because without parts being on time, then you cannot build your products. In customer support and sales, I could see the CRM being more important.

    • Both systems are extremely important to a business. They go hand in hand, but perform distinct roles. It shouldn’t be a case of one vs the other- you need supply to attract customers, but if you don’t manage the relationship between the business and customer properly, the business will suffer.

    • SCM’s and CRM’s are both crucial to organizations on all fronts. Where an SCM will focus on hard processes of a business (i.e. “manufacturing and distribution”), a CRM will cater to the customer relationships. In this respect, I believe the CRM to be the backbone of the two. Customer satisfaction is crucial for any and all businesses today. Without genuine consumer rapport, a company and it’s mission goals simply can not be achieved.

    • I would argue that the importance of SCM versus CRM depends on the type of organization. If the organization is a visible and customer-facing organization with lots of clients and few moving parts, then of course a CRM would be more important. An example of this type of organization would be a financial services company. On the other hand, if the organization is a less visible organization with fewer clients and very many moving parts, then a SCM would be vastly more significant. An example of this type of organization would be a paper mill. Overall, I would say both SCM and CRM systems are both extremely valuable to businesses, but the question of which one is more important definitely depends on the type of organization.

    • Both are very important systems to be used within a business, but I will argue that a CRM is more important. Customer Relationship Management refers to a process that focuses on identifying, maintaining, establishing and growing long term relationships with a customer. This forms a bond between a customer and it’s business. In every business, the customer is one of the most important aspects to actually making money. You might be able to have an amazing product, but without that relationship with the customer, growth is limited.

    • A CRM system is more important to an organization because if you don’t manage your relationship with current and possible future customers, it doesn’t matter if you have a good SCM system. You have to know who your targeted audience is in order to accommodate their needs, and to anticipate what they may want next in order to drive sales growth. In addition, you also have to make sure that you’re not focused on just one group. You don’t want some of your customers to become disenfranchised with your company, if you’re not supplying their needs as well.

    • CRM systems are definitely more near and dear to my heart! The customer experience will always be my main focus as an employee and a citizen. Improving the customer experience through CRM systems doesn’t just enhance that moment in the customer’s life, CRMs can lead to infinite moments of happiness. When most consumers seek out a service or product they are expecting a need to be met, questions to be answered, and for the person helping them to have genuine behaviors. The only thing that truly sets competitors apart from each other is their ability to provide an experience that customers are willing to take part in. If one competitor is using a CRM to pinpoint the needs of their target market they, would definitely have the advantage.

    • The CRM and the SCM are both very important systems for an organization. It is hard to say which is more important. This would depend on the nature of the business. It may be more necessary for a very large manufacturing company to have the SCM over the CRM if they had to choose one. Whereas, a smaller organization may benefit more from the CRM system over the SCM system.

    • Though I think in some situations both are equally important, I also think it depends on the business. Overall, SCM is very important to all businesses. It is important to consider if your products are not produced and available, customers are still directly affected. Many times if it is unavailable or on back order, they will go to another business to get what they need. SCM is an integral part of making a profit for the company but also making sure the customers are satisfied with their entire experience with your company.

    • CRM is important because it aids in current customer relationships and future. It manages and builds those relationships to keep the customer coming back. This makes CRM more important because without customers, what is a business? Businesses cannot survive without customers.

    • Both SCM and CRM are important for a business to run. A SCM helps maintain the business aspect while CRM focuses on the customer relationship. It is vastly important to have both but i believe that CRM is what helps drives a business to do more. If a company has satisfied customer and are able to have loyal customers, it will drive the business to do more. I believe that both are equally as important. You need to have a good supply chain in order to draw in your customer but also need to have a good customer relationship to keep the business up and running.

    • I see CRM and SCM as mutually essential and important to an organization. CRM is important because it manages the relationships of customers and for a business to exist it needs customers consequently it helps keep the customers involved in the business. Also, without SCM helping to make sure that the business has the components, data, and financial solvency as well as all needed resources to make products, there may not be any or at least not enough customers to build relationships upon. For these reasons, I see both CRM and SCM as two separate approaches working in cohesion or interconnected and equally important to the functions of a business.

    • I believe that both are important to rate each on priority depends on the business itself. As an example I work in the financial industry we service customers and their needs which is understandably high priority however, if I needed a car part(for instances) I believe SCM is of importance because I would need my car serviced for transportation back and forth to work. Both CRM and SCM focuses on customer service, business logistics and getting the product delivered efficiently so with that said I believe both are as important.

    • As most have agreed, both the SCM and the CRM is very important to a business organization. I feel the CRM would be most important when needed to decided between one or the other. The CRM will manage and analyze customer interactions, manage sales, marketing, accounting, etc. This will continue to help businesses build and maintain customer relationships which is vital in keeping a business operating.

    • While both systems are important for a company to utilize, I feel that CRM is more important. Good customer relations drive sales and have a greater impact on the bottom line. Happy customers are repeat customers, who spend at higher volumes and refer new customers via word of mouth. In the early years, a company may not be large enough to justify the cost of an SCM, but a company will want to manage customer relations. CRM can grow a business in ways SCM cannot.

    • In my opinion I think both CRM and SCM are essentials for an organization. But I am in favor of CRM a little bit more since it helps to improve efficiency in serving clients, gain greater staff satisfaction, save a great deal of money while increase both revenue and profitability.

    • I think that a CRM is the more crucial in terms of sustaining a business. The CRM enables you to manage the customers you have as well as see trends that you can utilize when looking to expand your customer base. CRM programs help you to provide clients with a smooth service experience and prompt them to refer you to others.

    • I think CRM is more important to an organization because it allows organizations to manage their interactions with customers, which leads to a better customer experience. I think a happy customer starts by using CRM, and SCM closes the circle. By starting off on the right foot by keeping track of who contacted a customer and when, organizations can create a good first impression. A business only survives for as long as it has happy, repeat customers.

    • I would argue that a CRM is more important than a SCM. Both systems are incredibly important. However, the CRM focuses externally. With a CRM you are able to get to know your customers on a much deeper level and peel the layers back. You get to understand what your customers like and dislike, trends they are interested in and the ins and outs of your customer. With CRM systems you are able to collect a lot of data on your customers and it is with this data that you can drive your profits even higher. So I would say that even though SCM systems are important I would almost feel like it is more important to have a strong CRM system.

    • I believe that SCM is more important to a business because it shows an overview of the whole process, including how it gets to consumers. CRM is important to a business, however, if you are just looking at business relations with the consumer, you aren’t looking at the whole process involved to getting a material/item to a consumer. Through looking at the SCM you are able to track where everything in a process is, look at how to make it more efficient, and in the end provide better business/consumer relations than simply looking at the relations/communication with a consumer.

    • While I think both systems are necessary for an effective business operation, I’d argue that a CRM system is more important. CRMs help organize a company’s customer base which can help drive higher revenue and profits. These systems allow for enhanced communication with customers by allowing organizations’ employees to access a single database of customer information. In addition, CRMs allow organizations to have improved organizational efficency by having all customer interactions logged in a single database.

    • When it comes to SCM (Supply Chain Management) and CRM (Customer Relations Management) it is difficult to say which is more important for an organization. If you talk to the Sales team, they will probably tell you that a CRM is more important. They use this tool to manage all of their clients and can ultimately bring in more revenue with the data it collects. Whereas the Operations team would argue that the SCM is more important because it is their job to get the right product on the right shelf at a low cost. For myself, I would say the SCM is more important because the Sales team can’t sell if the supply chain is failing and can not deliver the product they are selling.

  • Camille provided some follow up details from the interview last week – please see below:

    Lipstick colors: Red Velvet, Maraschino Cherry, Apple, Red Bean, Raspberry

    Skin Tone Shades: Light, Medium, Warm, […]

  • Hi – the class capture for Camille’s interview is posted on the project tab –


  • Leave your response as a comment on this post by the beginning of class on February 21, 2017.  Your response only needs to be about three or four sentences. These weekly questions should reinforce class d […]

    • In the past few years, I think wearable technology like smartwatches and fitbits have been the most interesting innovations. After a dismal year in 2016, the wearable device industry is predicted to become increasingly invasive as well as more detached from smartphone technology in 2017. Wearables are becoming more and more proficient at analyzing data. I think one of the reasons these devices are important is because we are currently living through an obesity crisis. Devices like this have the potential to revolutionize the health care industry by helping users to lead healthier lives. We have already seen evidence of this during our discussion about wearables monitoring seizure sufferers. Increased use of wearables can disrupt business of medical alert companies that make products such as Life alert. Tech companies are looking to develop more products that integrate the human body with technology, which also poses the potential of disrupting the smartphone industry.

    • I would also agree that the technology field has greatly impacted our community over the last decade. Apple as an example has completely changed the way we operate our lives. With the Apple Watch you can now take calls, track your fitness, send texts, and many more interesting advances that impact our lives. The downside is that being so attached to your mobile device can cause harm in your workplace or in your everyday life. For example, in my workplace we are not aloud to use our phones during work hours. This is not only a work policy, but also a crucial safe guard against financial fraud on member’s accounts. It would be very easy for someone to send member’s account numbers to outside parties which is why the rules on this issue are so strict. As a whole technology is a very important part of life, and I think it greatly helps companies manage the data they receive to make smarter business choices for the company as a whole.

    • One very interesting innovation that has changed the way consumers and businesses are operating would be transportation and the ease of finding one another with modern GPS. Apps like Uber and Lyft have made public transportation a breeze. This disruptive innovation has inspired many other startups, such as AirBnb and Instacart to follow Uber’s business plan. With technology, entrepreneurs can make huge profits without investing a whole lot of money. I think that future entrepreneurs can be successful if they can find a way to make our lives easier and more efficient through connecting people via technology.

    • I think it’s very interesting how the Cable companies have eliminated the need for video stores with the subscriptions of premium channels. But, now the internet providers are cutting into the Cable company profits, with subscribers getting rid of their cable television packages and just keeping the internet. With the creation of the smart television we no longer need a cable network subscription to enjoy our favorite television shows or movies. We can stream them at our leisure without the added cost of expensive premium channel packages.

    • I think the invention of Amazon Prime has taken away going to actual stores for so many different commodities for many people. People do not have the time anymore to really go into a store and shop, and having a platform like amazon prime frees their schedule so they can be more productive in other important aspects of their lives. I think a big aspect of this is Amazon’s pantry and how people are now ordering their groceries to their doorstep instead of going to an actual grocery store. This is so much easier and less stressful and in the end can actually help to save money because you are only buying the things you need instead of casually walking around a grocery store. I think this will continue to evolve until everyone will just be shopping online instead of in stores, eliminating the grocery store’s and that business as a whole.

    • I really have noticed the effects of technology on business. Something I noticed first hand, is how it has really changed print. Not as many people are as interested in picking up a magazine or newspaper with the smartphones. My dad owned his own magazine business, and we noticed the effects that the internet and smartphones had on our business. That being said, I would have to say the smart phone is the most important invention. It has internet, a camera, you can even read books on it. They even keep adding more and more things. Look around you whenever you are out, all you see is people on their smartphones.

    • I think Spotify has revolutionized the way we listen to music, It was one of the first legal music streaming apps, and it allows you to save music to your phone. Since it gives you the ability to stream artists entire catalogs for a monthly fixed cost, consumers no longer needed to buy music, be it physical CDs or digital mp3’s through iTunes. It has even inspired competitor apps such as Apple Music and rapper Jay-Z’s company,Tidal.

    • One innovation that has really revolutionized the way we live our lives has been the proliferation of the Internet of Things. The Internet of Things, or IoT, has spread quickly to several applications. We refer to many of these applications as “smart” such as smart wearable, smart home, smart city, smart environment, or smart enterprise. Devices like the Nest thermostat, Fitbit, wearable heart monitors, or an Internet connected refrigerator have all changed our lives, for better or worse. IoT is getting bigger and bigger, companies that are developing IoT solutions are receiving more and more investment, and workers with IoT experience are becoming more and more sought after.

    • Even though they have been around for awhile now, I still believe the greatest invention is the smartphone. Just think about how much you can do on a smartphone; you can watch tv, listen to music, check your companies stock, complete work or homework, the possibilities are almost endless. You need a smartphone to sync your fitbit to. Smartphones have changed the way employees and businesses work, because people have constant access to their work. You can check your emails, have access to your calendar so you can plan a meeting. If you have the correct app you can also complete work from your phone. As smartphones get updated they become easier and easier to complete work on.

    • Several disruptive technologies that I use daily or frequently would have to be Netflix and Uber. I was in high school while the internet was in its infancy so I see how much that has grown and changed the world in which we live. Similar, prior to Netflix and fire fox people relied on Blockbuster (yes, I can remember that) or cable which came along with a $150 or more bill. I believe subscription services are less expensive and convenient. This has bought along services such as AirnB which I know several friends of mines have renovated their homes to rent to people taking advantage of this service. Another innovation would have to how consumers bank. This has led to fewer brick and motor businesses and employment opportunities however, things are more convenient you can actually take care of your business in the privacy of your own home.

    • I think one of the more interesting innovations that I have seen in the past few years in the artificial intelligence world would be items such as the Amazon echo or for me “Alexa”. It is capable of so many different things and gets better and better as they add more features. It offers voice interaction, music, ( which can come from many different sources) making to-do lists, setting alarms, adding orders to your amazon prime, updates, playing games, weather, traffic, and other real-time information. It can also control several smart devices using itself as a home automation hub. I am not sure what you would say the original business model is for this because it covers some many different things. I guess it is kind of like “phone a friend” on “who wants to be a millionaire.” 🙂

    • Although it’s not considered new technology or an innovation in the last few years, smartphones are pushing the limits of user possibilities every few months. Watches, Heart monitors, Health coaches, making shopping lists, tachtometers, world times, etc. are all stuffed into pre-programmed cell phone technology. Even virtual reality and iris scanning has been beta tested on smartphones with proven success. The list gets bigger every few months as newer phones are released and newer technology is being crammed in effortlessly. This technology renders other products irrelevant and makes it easier for consumers to get the answers they need in mere seconds.

    • In my opinion, Internet of things is one of the most important innovation in the recent years as nowadays there are a huge number of connected devices on the IoT network. With any smart devices connected to internet through Wifi or ceullar data , people and businesses can manage their assets in better informed ways, and can make more timely and better informed decisions about what they want or need to do. This new connected world brings with it fundamental changes to society and to consumers. By sensing our surrounding environment, the IoT will create many practical improvements in our world namely increasing our convenience, health and safety, while at the same time improving energy efficiency and comfort.

    • I think that one of the most interesting trends that have really changed a business model in the last few years is crowd funding. This has allowed many developers and entrepreneurs to receive the funding that they need using social media and the internet to get the word about the product and creating lots of competition in the market. They don’t have to chase those VC and Angels, but can promise people their product along with some perks.

    • I think that the most important innovation in the last few years would be smartphones, although they’ve been around for a decade, the accessibility, use, and impact on the world has grown substantially just in last few years. The over whelming majority of Americans having a computer in their pocket that can access any information or answer any question has changed the way we live dramatically. Now this technology is spreading throughout the world, information that would take maybe months to research or wasn’t available at all is now in the hands of billions of people within seconds. These smartphones also include GPS and ordering just about anything we could possibly need online without moving which has and will drastically change the way economies operate throughout the world.

    • I think one business that has been disrupted the most and will continue is cable companies. With the rise of video on demand channels such as Netflix, HBO Go, Amazon Prime Video, and more, many people are beginning to stop buying cable and just using these services for their entertainment. Who would have thought 10 years ago that cable companies would be losing thousands of customers a year? I think a lot of it has to do with customers having more choices in their home entertainment and cable companies not adjusting their price or product to compete with this competition.

    • I think a lot of people may easily say that the most interesting or possibly important innovation in the last few years would be app development for interfacing consumers with products directly to them instead of going to market. However, I disagree, I think the most disruptive (preemptively)innovation is drone delivery. This has the potential to eliminate (or so it says – hypothetically) whole industries of merchandise transportation – first locally, regionally, and then nationally and soon internationally. I think it’s safe to say the function of mass shipment will remain in that of mass cargo carriers but everything starts small to get bigger and I think while we have planes, we could eventually have robotic delivery services for goods. This changes the original business model of finding a third party transporter or utilizing the national mail service (a struggling effort already) for small good deliveries.

    • I believe technology has changed a lot business process and therefore jobs. One particular example that I can think of is the change in business communication. At my job the position of front desk receptionist has been completely eliminated, due to communication channels such as cell-phones, emails, business skype, and file sharing. Because more and more people have direct, and more efficient channels of communication between departments and businesses they no longer have the need for the middle man, therefore many similar positions have been eliminated within the company.

    • To me, the most interesting innovations have to be those of artificial intelligence. They are changing the way we live, work, and entertain ourselves. Some top examples are Siri, Alexa, and one of my favorites is the Nest. The nest is a learning thermostat that actual learns your living patterns in regards to your heating and cooling needs and adjust the temperatures for you. I can be at work all day with my house set at an eco friendly 56 degrees and without doing anything I will come home at 5pm to a warm 69 degrees. If things change I am able to change the thermostat from my phone from anywhere, or I can also use my Alexa voice command and change it that way. This is saving me so much energy and money.

    • I think a key innovation for myself personally is the app Venmo. It lets you transfer money instantly to anyone, whether it be directly from your checking account or from your credit/debit card. Even if the person you’re transferring to has a different bank than yours, it’ll still work. This is great for someone like me who never carries cash and always seems to forget their lunch because then when my co-workers order lunch, I’m able to transfer them money directly for my meal. This eliminates the hassle of going to your bank and taking money out, so its just another thing we won’t need banks for because nowadays you can even deposit checks right from your bank’s app. This, along with Venmo, has completely revolutionized modern-day banking.

    • I think one of the most disruptive innovations in recent years has been streaming services. even a few years ago, you either paid the cable bill (with add-on premium packages for sports, international channels, and HBO/Starz/Showtime) or pirated the shows you wanted to watch. You went to the music store for CDs or downloaded it off of Limewire for free. My belief is that most people would prefer to get their entertainment through legal means, but would turn to torrents and piracy because they couldn’t afford media. Netflix capitalized on this when they introduced streaming video, and cable companies still are having trouble adapting. You can order Starz as an add-on to your Amazon Prime membership now! Music services such as Apple Music, Spotify, and older platforms like Rhapsody provide users with legal access to the music they enjoy without breaking the bank.

    • Any innovation that disrupts the technology world is a big part of having to do with the change of our future. I will have to say that wearables is one of the key leading technologies. The biggest thing that human beings want in life, is to live longer aside from the materialistic things. Wearable technology begins to benefit people by providing data instantly, that pertains to health. For example weight loss can become an easier way, once wearable technology can begin tracking the food intake and water levels of your body. There already is technology that does something similar, just not as accurate. But with time, this can completely monitor your entire body and in the future, begin to prevent risks such as cancer.

    • Speaking from the perspective of someone who works for a landscaping company, I think one of the most important developments has been the vast improvements that have been made to GPS and mapping software. Google Earth is something that our company uses everyday and most of our customers do not realize how advanced it has become. We are able to provide pricing on lawn cutting, fertilizing and even tree trimming and mulching simply by pulling up their home on Google Earth. More and more neighborhoods are being converted into 3D images which allows us to get a truer visualization of the property, all from inside our office. This cuts down on estimate time and ultimately provides our customers with faster service.

    • Even though it’s fairly new, I think the most important innovation to come will be Augmented Reality technology, similar to the Holo Lens that Microsoft will release. This is an AR headset that people can wear. This will allow people to become more productive. If we think that laptops and tablets are popular now, think of a constant potential connection to this internet. You don’t have to start anything up, or worry about carrying anything clunky. Anyone having the glasses could simply be doing anything throughout their day, and have access to any information they could possibly want at any time. No more mobile/hardware limitations. We, as members of society, will always be connected. Instead of walking around with this internet in our pocket, it will be always available where ever we look.

    • I think the most interesting innovation as of late is the growth of Amazon and the addition of Amazon Prime. I recently bought Amazon Prime for myself and have yet to learn everything that comes with it. The use of one-click ordering and free two-day shipping has the potential to eliminate brick and mortar stores, especially with the addition of Amazon Fresh which gives you the ability to order groceries as well. Amazon’s echo also aids in the potential elimination of brick and mortar stores as well by allowing consumers to add things to their lists and order items just by speaking.

    • One of the most interesting technology innovations this year that has impacted me would be the Venmo app. This allows me, my friends, roommates, coworkers exchange funds through a mobile app that is linked to my bank account. It has completely altered the business model because now instead of writing a check to my roommate for the electrical bill, or getting out cash to pay back a friend, I can instantly transfer my money to their account. I have also recently read that China is working on technology to take an app like this to another level by using face recognition. Face++, a start up company in China, state that facial recognition has existed for decades, but only now is it accurate enough to be used in secure financial transactions. The new versions use deep learning, an artificial-intelligence technique that is especially effective for image recognition because it makes a computer zero in on the facial features that will most reliably identify a person.

  • Leave your response as a comment on this post by the beginning of class on February 14, 2017.  Your response only needs to be about three or four sentences. These weekly questions should reinforce class d […]

    • The HR Department that I currently work in has recently undergone the learning curves of implementing a new ERP. We now use an HR database, a payroll system and a time and attendance system that all talk to each other and update accordingly. Instead of having to input information into three separate systems, we now only have to update one. It has made life so much easier for every employee involved in the process, and has demonstrated to me personally just how crucial it is to have an integrated system. About 80-90% of data we use is unstructured. This data impacts the daily job of any worker in today’s force because we are left to analyze unstructured data and make sense of it in order to solve business problems.

    • For the physical therapy office I work at, the implement of data has proven to be only good. We finally signed a contract with a firm to integrate a completely electronic system for all of the offices and even the doctor offices. This is going to be so much easier because now the doctors can see everything that the therapists record and vice versa. It was a problem before because if we scanned something in, we might be on a different system versus the doctor office. Therefore, even though we scanned it into our system, they still weren’t able to see it, so we would have to do the extra step of faxing it over to them. Now that we’ll have a totally different data integration system, its going to make all of our lives so much easier and I cannot wait!

    • Working in Healthcare Sales and Marketing, data is crucial for the day to day/ long term success of our company. In sales we look at numbers/data on a weekly, quarterly and yearly basis. We use the data to look at certain trends and use them to forecast what our goals should be. However, data is not just important when looking at marketing/sales goals. With the ever changing healthcare regulations and payment reform, Medicare/ Insurance agencies and Hospital Health Systems are now looking into our data. Agencies like mine (home health) will only be able to survive when they can show that they have good quality patient outcomes. Different measures such as client satisfaction, rehospitalization rates and how well a patient shows improvement on ambulation are measured through our oasis (outcome assessment information set) which is then reported back to CMS and published for anyone to see. This makes agencies like mine transparent. We are transparent to our referral sources (they will want their patients to have the best outcomes possible), Patients ( they have a choice in their post acute providers and will choose an agency with the highest score) and Insurance Companies ( In the near future we believe they will reimburse us based on these scores). Data is such a big part of the every day operations and long term goals for success. I think many agencies much smaller than mine will have a hard time surviving in the ever changing market without investing in state of the art software and using their data for quality improvement.

    • I am in banking now, and it is crucial that our members receive the proper information from each transaction. We also send out surveys for each member to complete so we know where we can improve. The data we receive will show us what we can do better for the member, and processing the data is very crucial to our success. As far as my major, Accounting is all about processing data. The information I receive is crucial, and I will need to be able to see where we can improve, and make the necessary improvement for the success of the company I work for.

    • I am a MIS major and I think my future job will have to deal with a lot of data (collect, present, analyze data…). Having an integrated system like ERP will turn my job more convenient and less painful than ever before since everything (sources, data) is located in only one place and I only have to update it once, it’s easier to notice the change. There’s no more collecting sources from places to places and updating everything from times to times. this probably will save a great deal of time and money

    • As an International Business major, I can see why ERPs and Data Analytics would be so important for doing business globally. ERPs eliminate discrepancies and miscommunication between users and help everyone understand workflows. A good ERP system could benefit companies who operate with multiple currencies and languages. As businesses grow, their ERP system should grow and develop with them.

    • As a Federal Loan collector I think good data is very important, because I rely on this information to be accurate. If I review a customer’s account and the data is incorrect, it affects the customer and other departments. Bad data will cause problems for everyone involved in the different processes.

    • I’m currently interning at an Employee Benefits provider, and study RMI at Temple, collecting good data and having an integrated system is crucial in Insurance and Risk Analysis. This is important because inaccurate date can alter the calculation of a risk, then further incorrectly load the premium, and this causing an incorrect amount to be charged. Big picture, if you don’t charge enough, you aren’t accurately treating a risk and will end up paying out proportionately, if you overcharge you will lose a client. Furthermore, Insurance is a slow stride when it comes to technology, and most systems are integrated for multiple department usage – such as SalesForce. If you or anyone else at any point treats bad data like good data, It’ll result and skewing any operations, equations, or documents going forward – which could result in a huge mistake that could have been avoided.

    • It has a huge impact! Keeping the customer data (pertinent contact info, purchases, # of jobs, total invoices, invoices paid, not paid, etc…) in one central place for anyone to access and see the entire life cycle of a client in one spot is critical to any business these days. I was a sales professional working at a call center company that had 50 small boutique call centers across the country each having their own unique specialization. We did not have an ERP system in place. All client information was pretty much stored on the systems at each individual call center. I had a client that I sold services to, I did the invoices, I ensured we received payment, I did the customer services, I sold them more services. This particular client had 6 different projects running in 6 different call centers. I managed all the important stuff to keep it all sorted out properly for me and for my client, while the call centers performed the day-to-day operations. One day we received a company letter informing us that the company sold half of our call centers and we were slitting the company in half. Well, 2 of my clients projects were 2 call centers that were being sold, thus there was a problem. I couldn’t have my clients work be sold and performed by another another company. I had to take the matter up with the CEO, which he not happy about this. The company sale was pretty much complete and he now had to essentially reopen discussions with to whom he sold half the company to and tell them that we need to keep two client programs. The point is, we had no ERP system, when they looked at the individual books of each call center, no one put two and two together that these 6 projects are all one customer. They just assumed they were 6 different clients. If there was an ERP system, there would have been no confusion, no problems. I wouldn’t have had to manage all the important stuff and the sale of the company would of went much smoother for everyone. It was disaster of a company sale because there was no ERP system in place.

    • As an intern at The Institutes, I get to see how important having the correct data has. We provide continuing education for employees in the risk and insurance field, and many of our clients are large businesses and organizations. We have an agreement with all of our customers, that we will not actively recruit any of their employees. About a month ago, our recruiter reached out to someone on LinkedIn about a job we had available, because she though the person would be a good fit for our company. On the candidates LinkedIn page, they had the abbreviated name of their company listed. Our recruiter did not know what the abbreviated name stood for, so she actively recruited this candidate for an entry level position, not realizing that he worked for one of our biggest customers. As you can imagine, this was a very big deal, and the candidates CEO ended up calling our CEO and threatened to stop giving us their business because we had breached our contract. If we had all of the information and data about our customers that we needed, none of this would have happened. Having all of your data in a clear way has such a huge impact on your job, because it allows you to do your job correctly, and not make mistakes that could cost your company a client.

    • My major is accounting. Having a fully integrated system is incredibly important when working in my major’s specific field. Working in accounting we need to have up to date information on our customer base from multiple departments. We need to be able to communicate directly in an instant with the sales department for instance. Say the customer’s account is on hold or is maxed out I would immediately need to be able to put this information in the database that takes my information about the customer and makes it available to the sales department so they know not to go through with pursuing the sale. Likewise if a customer has paid off their account I need the information from the billing department rapidly so that I can update the customers information in the accounting department, so that the sales department sees that they have credit once more. Or say a customer over pays for an item on accident I need to be able to receive the invoice that was paid from the sales department rapidly to apply the credit to the customers account. There are many variables and situations which are crucial for a system to communicate with every department with in an instant. Almost any negative situation due to lack of communication can be avoided with an integrated system.

    • I used to work for an answering service that took calls for different types of companies (HVAC, Doctor’s offices, Funeral homes, etc.) and it taught me the value of collecting good data. What can often happen as a message gets passed from the caller to the message taker to the dispatcher to the office contact is that data can be misinterpreted. If one question was answered incorrectly by the message taker either accidentally or because the caller didn’t clearly communicate what they needed, it would affect how that message was dispatched and how promptly the office contact could respond. One of the most important questions is “Do you consider this an emergency?” The answer to this question completely alters how this call is handled and what information is gathered. By not answering this question correctly, it could lead to the office contact not getting the message quickly enough and not having adequate information once they do.

    • My current major is Marketing and I am currently in sales as my occupation. Having current and correct information at my finger tips is very important to my day to day business. My customers rely on me for their supply and equipment orders on our stock items, and from our manufacturer in-house items. If they are in need of a product by a certain date, I have to make it happen or find alternatives for their business. This technology takes hours of work of searching inventory, looking up my customer’s history and/or product information and complete all the tasks within minutes. It allows accounting to approve orders as soon as it is placed, and I receive a confirmation email of the order and the delivery date, in some cases, I even receive a tracking number from the carrier in which the products will be delivered so that I can keep on top of it and inform my customers in real time. This creates a platform for great customer service…

    • I currently work at a beauty supply distributor as a Quality Control Inspector. I always use the most popular ERP software SAP to check the current inventory status, PO and Goods Receipt for inbound shipments at my workplace. This integrated system makes my colleagues’ and my job very efficient. We can obtain any data whenever we need, and we can update information without much efforts. Even though each department use different modules for their primary jobs. However, the system itself provides the same information to the users in the same network. Having good data is extremely important because the information drives the business. Having bad data can drive the business to a wrong direction. I think that integrated system and good data are essential for every business.

    • I just recently formed my LLC and I’m learning everything as I go. Looking into future endeavors for my business, clear and integrated data is absolutely imperative in operating fluidly. The ability to see everything located centrally, as I can imagine, would not only help with the speed of daily routines but with the overall workings of the organization. This, could, in turn, make a business more desirable to consumers.

    • Data is a huge part of my current job being in the residential management field. In order to lease apartments we need to collect data on who needs apartments, where people are going to find apartments, how much people are willing to pay to rent apartments, etc. We then use this data to make sure we are putting our marketing dollars in the right areas to get the attention of prospects to rent our apartments. We also conduct weekly market surveys to see what our comparable properties are offering so that stay in line with the competition. If we failed to collect the right data then we would be losing out on leases and then losing out on revenue for the company.

    • Having customer data, such as contact information, purchases, invoices numbers with paid or unpaid notations, all in one place seems to be an essential part of running a successful business. Being able to access a customers data in a matter of minutes prevents employees from having to sort through piles of information that could potentially take hours out of company time.

    • Working in Healthcare Sales, data is vital for providing proper health insurance. In sales, data is always utilized daily, it is used to determine pricing, target markets, and overall coverage so it is the most crucial segment of the business. If the company had bad data, we could have poor pricing, therefore making us unable to expand business and risk pools which could lead to insolvency in worst case scenario. Also, we could offer only to high risk individuals because of bad data potentially leading to insolvency as well. It is also needed to comply with the many government regulations so the processes can be synchronized for different divisions that all need to maintain compliance. This saves a lot of time and reduces risk greatly, as non-compliance can result in huge fines.

    • Since my major is HR I think ERPs and Data Analytics would be very important as serving as a major communication tool within a business, as a best source of communicator for all intertwining information. You could access adequate payroll records (time worked, vacation, overtime, etc), that can also travel from department to department if there was a need for it. Good data can help you analyze your business and the workings within, and based on the data you are analyzing you can make adequate decisions to improve the overall workings of your company/organization, or see if there is a problem, as well as view efficiency. Bad data, can give you an incomplete picture about your business, or the wrong picture about your business, and therefore cause problems in the functioning and improving of your organization.

    • I’m a Marketing major, but I’ve always dreamed of running my own business. As a business owner, it will be important to keep up-to-date records on my customers. Doing so will allow us to follow-up with customers, tailor mailings to their interests and needs, and make sure that we’re not repetitive with our interactions with customers. When everyone can see the most up-to-date information, we’ll have immediate access to the status and situation of a customer. If we fail to update our customer records, multiple employees may reach out to the same customer for the same thing, which would waste our time, the customer’s time, and annoy our customers.

    • In all three retail companies I’ve worked for, I can now look back and see how ERPs were in place. I want to go into the market research field, so whether the data is good or bad could make a tremendous difference on what results are derived. Good data would mean it’s relevant to the focus at hand, segmented properly to make sure each target segment is represented, respondents are screened to make sure they meet the criterion, and there should be enough respondents so that the sample size is one where the data is accurate. If data is mixed up, improperly input, or a respondent isn’t being honest, the flow of data could be disrupted, making it more difficult to decipher. Bad data would also make a client lose credibility in my firm and not give the great reviews I’d be hoping for. Good data is what leads companies to making better decisions and more accurate decisions to keep their clients/customers satisfied.

    • As a risk major, customer data is very important in the insurance marketplace. For instance, when a customer files a claim, it is important that the claims department has all the necessary information regarding the customer and the insurance contract. Incorrect or incomplete information can slow the entire claims process down, and possibly cause a claim acceptance or rejection to occur despite the wrong information being present.

    • In my current company, we use a main ERD and some supplemental programs to bridge the gap between what we need and what the main system can do (although I haven’t used the other programs). Having relevant, updated data is crucial to our daily operations. For example, one of our field locations can enter an invoice for Little Debbie snacks, and we can view the information at the corporate level so the AP team can make payments. It’s important that the data is accurate and current so that everyone can get their jobs done. Bad data would cause problems up and down the ladder: sites show large variances if data was incorrect, billing has to reverse invoices, and fuel numbers could lead too shortages.

    • Having the ability to work in Marketing for the last few years is definitely a plus for the fact that I am getting experience in the field that I am in. My company, being that of a small to medium business, can definitely use an ERD system, but practices without it. I’m the project manager of the company so I have to basically third party applications that allow an integrated system to be managed throughout our designers, developers and coding experts. After learning more about ERP systems in this class, a suggestion has been placed into my CEO’s mind so hopefully a system will be created because it would save hours upon hours of work each week as to what I currently do, which is many steps to accomplish one specific goal.

    • I have been working for a chemical distribution company getting experience in sales and marketing. We unfortunately do not have an ERD system but would absolutely benefit from one in the sense of training procedures, and sales operations. We could use one to overview the steps of training and what to do in certain situations, which could be the same type of tool for sales processes. In my field, bad data could ultimately lead me to lose a sale. When dealing with multimillion dollar industries, as a sales rep I do not have the room for error, especially when trying to market myself, brand, and product. 9 times out of 10 the businesses we are reaching out to have already researched the chemical in question and if our information doesn’t match up with their research we look unprofessional and not trustworthy.

    • In my coming field of work, accounting, having correct data is of almost indescribable importance. In accounting, having the correct data is not only crucial to the bottom line but to the company’s well being too. Incorrect data would not only affect the books but also interfere with compliance issues and laws which would result in further ramifications for the company. In addition, correct financial data is crucial to a company’s ability to make growth and investment decisions that affect the health and longevity of the company.

    • I work in audit and account reconciliations while bad data would not be beneficial in that it would hold the entire process up from various departments to the account holder themselves we do not have a ERD system. Learning about it during this course allows you to see just how beneficial it would be. We have to research the work of different departments to find the cause of an error so if the data we receive were not correct this could be a potential risk exposure.

    • I use a data system for my business. This is very important because it keeps all of my customer’s information stored safe but accessible for me when I need to access it. This also allows for my customers to book directly online. The way the system is designed does not allow for an item to be over-booked. If I did not have this system in place it would be easy to book more one event for the same item. This would make for some very unhappy customers and the demise of my business.


    • Good data is vital to any industry. If you forecast supply and materials purchases improperly you can cost your company absurd amounts of money. On the other side, using data properly will be extremely vital to figuring out how much of what you need and when you need it. As a marketing major, proper data is crucial for segmentation and brand positioning, as well as pricing and infinite other things that need to be analyzed

    • In marketing, Data Analysis is extremely important in learning abut the consumers and how the products affect/are being reacted to. Using Data Analytics in marketing allows producers and market strategists to target audiences more specifically through analyzing aspects such as when ads are being clicked on the most, what is being bought more than another product, and keeping records of consumer’s information.

    • Good data and bad data have enormous impact in my daily job. I work in aviation and we use data to track to everything. Without data we cannot track failure rates of major components. We cannot track how long components will last in field and schedule inspections around all of that data. It literally is a matter of life and death in many cases. From a financial point of view my company uses data reported by the customer to generate their comp and warranty plans so that we can accurately charge customers and they feel as if they’re getting their money’s worth. I wish our customer had a true understanding of how important data is because many of them are hesitate to comply with what we ask for and the reporting of the hours.

    • I work for a catering company and we use data anywhere from inventory control to building menus. It is important to track what is ordered most often, what sells the best, or what doesn’t sell at all when we our redesigning our weddings and menu packages. In the operations department I use data to control my inventory so I can control loss and also control under or over ordering product.

  • Leave your response as a comment on this post by the beginning of class on February 7, 2016. Your response only needs to be about three or four sentences. These weekly questions should reinforce class […]

    • Decision trees can be useful in professional and personal situations. I couldn’t help but think about how helpful decision trees would be for the salon I work at in center city. If we used decision trees, they could help with several processes. One example would be closing the salon each night. There are many things that need to be done before we can close. We need to count inventory, fully clean each room, count any cash payments, escalate any payment discrepancies, and perform a large list of other tasks. Employees may move faster if they have some sort of decision tree to know what to do next throughout the night. I think decision trees could also be useful for training new employees. If an employee could take home an organized decision tree, they could visualize the way the operations of our salon work.

    • In my profession I assist students with outstanding balances. Often the student assumes that their financial Aid and student loans are going to cover their full tuition, and when it does not they are unable to register. The student plan “A” was to register they did not have a plan “B”. I think a Decision Tree would be helpful in mapping out one’s life plans. Everyone has a plan “A” on how they would like to achieve their life’s goals. Sometimes obstacles get in the way and you are unable to enact plan “A”. So you need to have a backup plan “B” and a decision tree is a good way to map out all of the “IF’s” in your life you may encounter so you can make a wise decision.

    • After our class on Tuesday night, I started a chapter in my statistics class that advocates the use of decision trees to solve probability problems. This organized method of question and answer really helps with visualizing complex word problems in mathematics by making them simple to understand and use. Not only are decision trees useful for organizing numerical information, they could also be useful for organizing information for employees in a company. In the HR Department I currently work in, I was recently assigned the task of creating a document that contains representative contact information so that employees will know who to direct their benefit questions to. Upon learning about decision trees, I am thinking it would be beneficial for me to map out the contacts based upon potential questions in one of the trees. This way, the representative information will be quick and accessible based on whatever questions my employees may have.

    • Other than Information System, I think the decision tree can be a really helpful tool to draw plan, demonstrate a process, for example: your plan for certain days, schedule or studying plan for exam or ideas for your business ( investment, restaurant, project..) Decision tree is helpful since it is easy to understand, it is clear and people can easily see the outcomes when they take a few seconds to look at it.

    • I think a decision tree would be very helpful in the banking world, because there are so many important decisions that need to be made on a daily basis. At my credit union members are coming in with various types of transactions to complete for them, and problems which need to be fixed. Depending on the problem, one might need to reach out to superiors or other departments to come up with a solution for the member. It would be very helpful for our employees to be able to reference this diagram as needed, and be able to see the outcomes before handling the member’s account.

    • I can think of many reasons, pretty much unlimited reasons, as to how a decision tree would be helpful. I think that they can help tremendously not only in business, but also in personal choices as well. Sometimes just seeing something laid out in that exact way can help you come to a better decision. I know for example in my job, I sell cosmetics, we could use these for the process of how to sell and market our items. I think creating a decision tree could make people make better, more well thought out decisions. It also can help if say someone is great at selling a product, or whatever it is that they do, they could make a decision tree so others could replicate what it is they do.

    • As someone who is very indecisive, I believe that decision trees would be useful in my personal and professional life. For my personal life, it could help me determine my plans for a particular day or what I should spend my money on. In my professional life decision trees would also be very useful. As a human resource management major, decision trees can be used to determine which applicants you call in for an interview based off of their resumes. It can also help determine how people get paid, or how raises are determined. Decision trees allow you to really sit down and think about the different outcomes for certain situations, so they can really be used for anything.

    • Decisions trees can be useful in any situation where you have several courses of action. This could be professional or even personal decisions. I know in my profession, a decision tree would very useful to show the application process for renting apartments. There are several different results the applicant could get (accept, accept with conditions, decline, and criminal decline) and each result has its own list of actions needed to complete the process. Also, like I said, decision trees are very helpful for personal things an example being a list of chores needed to get down. For instance, I have wash, bathroom cleaning, and yard work to do. What is going to get done first is going to depend on some situations as in is it good weather to do the yard work or is anyone going to be home where the bathrooms are not available to be occupied by cleaning, etc.

    • Decision trees can be helpful in any sort of scenario where you need to explore multiple options. You can use it to decide which job to accept, vacation and financial planning, as well as countless other things that need to be weighted and decided

    • I could see decision trees being used in a for Risk Management. Decision trees reduce the dangers a company might be exposed to if it settled on a moment’s decision without considering future consequences. A decision tree allows the company to take the time to think of multiple outcomes to a given situation and how to act or react accordingly. Since a company already outlined the possible consequences, facing risks become more manageable. The decision tree becomes a tool you can use to prepare for the risk.

    • I believe a decision tree could be use when looking at personal career goals and paths. A person has to ask many questions and make many decisions that may lead to a success career. There will be some changes here and there but as least you ask the questions; is education needed, any training afterwards, salary goals, etc. Without considering some of these outcomes, you maybe a “starving unhappy artist” as some may call it with huge bills living in their family/friends basement for the rest of their life.

    • I think decision trees could be helpful in basically any aspect. We don’t even realize it when we’re weighing the pros and cons of decisions in our everyday lives, but we use them when deciding if we’ll have time to stop for coffee on the way to work and if that will make us late for work and what will happen if we are late, etc. On an even larger scale, we use them when trying to make decisions about what career path we may choose or if an opportunity opens up for us to move halfway across the country for an amazing new job. It’s important to balance out the decision-making process into ways that gives each part a fair chance, this way you’re not biased by already leaning in one direction.

    • I think in general decision trees could be used in any aspect of life, whether business, school, assessing personal goals, and situation or scope that involves us weighing decisions and wanting to review the clear outcome of our choice. Now that I’ve learned about them, I was thinking to do one for a home remodeling project. I could use thee decision tree to explore and view & review pricing, material, options, and so forth. It could help get the big picture of all my options as well as clarify if I have made the right decision.

    • I plan on using this week’s concepts in my day to day job. I recently took on a new position at work and there are now standard operating procedures (SOP). One of my goals for this year is to develop some SOP’s and I feel that business rules and decision trees will be extremely helpful in that process. Some of the areas that it will be helpful will be when processing credits, RMA’s, an aircraft entry into service and setting up new customer accounts. Many of these processes are basic in nature and have a lot of yes or no decisions, but require multiple people to be a part of the process. Going thru many of these processes it has required asking different people and using a decision tree and some business rules will make it standard for everyone.

    • Decision Trees are a great way to plan for all possible outcomes in one’s personal or professional lives. It is a great way to plan, think ahead and look at various alternatives. You can visualize the overall effect of each decision. In Sales and Marketing I am constantly planning for any possible outcome. If I am pre-call planning for an important meeting I think about where the conversation may go with my client. I realize it can go many different routes and I want to be prepared to speak intelligently or problem solve with whatever might come up in conversation. I realize that my client may say they are not interested in what I have to offer so I then need to have a back-up plan to pull them in. A decision Tree can be a huge help and in some aspect I am already using this tool. I realize it can also be a great way to help guide our children in decision making. As my kids get older they will be faced with more mature and difficult choices in life. This is a great way to look ahead and discuss possible outcomes/consequences of their decisions/actions.

    • I can think of many different situations where a decision tree would be helpful. We are looking to move this summer and I think that a decision tree could help in the process of figuring out where would be best to move. There are so many different things that need to be considered when relocating. I really didn’t give it too much thought at first. However, I need to make sure the area is safe and the schools are good. I also want to look for someplace that is convenient to our everyday commute. Having a decision tree could definitely make this process easier.

    • Well decision trees can be used for quite literally any aspect of life as well as their application to information systems. For instance with a pay check one could formulate a decision tree in regards to what to spend the money on. If I spend it here will I miss a bill there etc. One could use a decision tree to further this idea with a monthly budget to determine what are priorities and what aren’t. Decision trees could be used to view opportunity costs in a round about way as well. Decision trees allow anyone to formulate what the better option and outcome would be. Say I have a limited amount of time available between school and work. I could map out a decision tree to decide what to tackle between work and school and what to do after school. There is a practical application for decision trees with any aspect of life.

    • Decision trees would help me explain and set-up my workout schedule. I usually workout every other day, so if I worked out the day before, I don’t need to workout. I alternate my workouts between lifting weights and going on a run. However, I check the weather each week and try to adjust my workout schedule so that I run on the nicest days of the week. During the winter, I look for the warmest day of the week, and days that will be sunny. If I find one of these days, I might workout two days in a row in order to take advantage of the nice weather. If I don’t find a sunny and warm day, I took for a day that will at least be warmer than the other days. If it’s rainy the whole week, I’ll still make sure I go for a run. If it’s snowing (and very cold), I won’t run. Instead, I’ll lift or do body weight exercises depending on how much energy I have that day.
      When it’s warm, sunny, and I’m home in the middle of the day, I take my dog for a walk in addition to my scheduled workout.
      Using a decision tree would allow me (and those I’m explaining my workout schedule to) to easily follow my decision process and come to a conclusion.

    • Decision trees are a great aspect to be used whether it is for business, school or personal tasks. One aspect how to plan out a study plan to figure out many things. One thing would be is trying to plan a weekend socializing with others or going on adventures. If I am able to figure out what needs to get done throughout the week, the weekends would be lighter and my homework and studying can be focused on throughout the week. This way I am not rushing and stressing on the weekend as well as the weekdays. On top of that, it will keep me focused.

    • The decision tree is helpful in many areas other than information systems such as planning for a trip, being prepare for a job interview, building a study plan for a semester, and defining your job responsibilities at workplace. By mapping out branches from a subject, we can easily see potential outcomes without much effort. I would say that the decision tree is an easy way to get possible outcomes to draw our personal, business, and school plans. We can list many ideas in one tree for each subject visibly, and a tree can be a guide to accomplish a goal.

    • I feel like every choice I make I take myself through a decision tree. From getting up at 6am to workout or sleeping in and working at after work. Or eating chicken for dinner or making a cheese steak. Each choice requires a decision tree and outcomes that come with each choice. If I eat that cheese steak then I’m getting up at 6am to do the workout, if I choose chicken then its ok to sleep in and workout after work, but if I want to do really well in the upcoming races, I need to work out at 6am and again after work every day. Each missed workout and each bad eating habit choice I make result in bad outcomes. Conversely, each attended workout and each good eating habit choice result in good outcomes. This is just one little aspect of life, imagine all the other decisions [trees] that I make on a daily basis. Perhaps I should get this decision tree on paper to help visualize the process and maybe it will lead to better choices being made, more often than not.

    • Decision trees are constantly used throughout sports and certain competitions. I’ve seen many tree diagrams before we had reviewed them for hot dog eating contests, fantasy football, beer pong tournaments (all of age), and investments for mapping out finances. All of these work with decision trees because there is a single decision needing to be made “win or lose?”, or many such as “invest – yes or no?” and “profitable or not?”. These are just some other areas I’ve seen decision trees being helpful other than information systems.

    • Decision trees are extremely useful in the business work but I can see how I could use them in my everyday life. We can use them for simple things such as deciding where to go on vacation; this would work similar to the parents visiting decision tree. This would be helpful because it would put all the possible options in one place and allow you to chose the best spot based on the criteria. As a visual person, this would help me tremendously. For instance, you may choose to stay domestic rather than travel internationally based on, vacation time, time of the year, or budget. Conversely, you could use one to determine what time of the year would be best to travel to a specific destination.

    • I work as an office manager and I like decision trees for how I answer phone calls. We are a small business but we have three different departments. Often, the managers for the departments will be out of the office so I try to gather as much information as possible to direct the person to the proper department. Decision trees help me know what question and information I need to get next.

    • Decision Trees are clear and simple in the way that they can help break down complex business rules into easy to read diagrams. Using the same platform, decision trees can, literally be used to help understand and make everyday choices. I have tried to use this concept in everyday choices and home life. As a parent, there are a lot of “do this” and “don’t do that…unless this happens, then do this” and “if this occurs, it’s better if you do this”. There are no written rules for parenting or how to rear children. So a decision tree could be used to gather all the different “rules” and apply them to best fit your style of parenting.

    • As an accounting major, we can use decision trees to create more efficient systems to help manage costs. By outlining what goes on in the company, we can cut down and make more efficient processes which help in reduce spending. The accounting profession is becoming more analytical than just book keeping. Decision trees and information systems in general help with the validity of this field.

    • A decision tree is very useful when designing a desktop or mobile app. One of the most important components of designing an app is the user interface or user experience design. Often times, a designer will construct a decision tree to determine how best to guide the user through the app. The decision tree allows the designer to make easier choices in UI/UX by tailoring each stage of the process to the user’s goals.

    • There are numerous occasions I find myself weighing out all my options to make a thorough decision from being a first time homeowner, parent and employee. A decision tree is a tangible tool to help weigh options with several possible outcomes. For example, in my job I was involved in several disaster recovery efforts. Our team had to implement a plan of action for our department in the event of an interruption of service. A decision tree would have been helpful in planning for each possible scenario.

    • I always have trouble making decisions in my own life, especially when the outcome of the decision is something I can’t change. Like the activity during class on Tuesday, I would use decision trees to make life decisions. Being able to look forward to the possibilities of certain decisions would really help to have a clear picture of how I can move forward.

      I work on a team of five people, and we have to influence the larger team that consists of over fifty people. I definitely think my team could utilize decision trees to better strategize on how we can connect with our team. We all have different personalities and some of us are better at connecting with certain team members than others may be. Utilizing decision trees we would more easily to present our strategy to our leaders.

    • There are countless situations in which decision trees would be helpful. Being an indecisive person can be difficult at times and creating a decision tree, mental or otherwise, could help with day-to-day planning in regards to what needs to be done and how to spend money wisely. In a professional setting, decision trees would be useful in training new employees. I was supposed to train a new employee in my department last night and had created a mental decision tree of sorts for how I was going to go about training, but, unfortunately, my trainee did not show.

    • Working in the marketing field, I can absolutely see decision trees working effectively when mapping out a plan for an existing or new client. Regardless if the account if for a website, PR or a development of a mobile application, we can apply the exact concept of a decision tree to each one. Mentally I already find myself mapping out the steps and thankfully for project management software, it can be mapped out even easier. But a decision tree would make things easier to see on paper to avoid as many mistakes as can happen without seeing a project in writing from point A to point B.

    • I think decision trees are one of the most useful things we’ve discussed in class thus far. I could use a decision tree for almost anything, and run through mental ones all the time. I could create several to go through various processes in my day-to-day responsibilities at work, which is helpful for training new employees and giving supervisors a look into how it’s done. Making one would also help make sure I wasn’t skipping any important steps in the process.

    • I think that decision trees are very useful in all business fields in addition to information systems. For example, when implementing a new marketing strategy for a brand, one could develop a decision tree to determine the advantages and disadvantages of each decision when implementing the strategy. Even outside of the business world, one can use a decision tree for personal decisions such as a job hunt or spending money.

    • I feel like a decision tree is useful in so many different situations. I think it could be especially useful in the banking industry. The banking industry utilizes many different services in order to track the flow of money. It can be used to show how the flow process works, which accounts the money could come out of (i.e. savings/checking), who is responsible for certain cases, and many more ways. Because banks have so many components that go into making sure their customers money is safe and easily accessible to them if need be as well as keeping track of credit/debit cards and many other situations, a decision tree can be an easy way to be able to look at the flow of all of these components and how they can work together to provide a more efficient service.

  • Hi!  Here’s the link to the Class Capture for Sam’s Justinmind overview:


  • Leave your response as a comment on this post by the beginning of class on January 31, 2016. Your response only needs to be about three or four sentences. These weekly questions should reinforce class […]

    • Lavin is the best!

      • A friend and I started a blog together over a year ago, and currently have one contributor that writes a blog post every month, and other miscellaneous guest bloggers that write a one-time blog post.
        I recently created a document to explain the process of publishing a blog post: the writer and I come up with a topic, the writer writes their post, I proof it and give my feedback, the writer makes the edits, if the writer has questions about the edits he/she asks me, we brainstorm and agree on a title for the post, the writer submits it for review, my friend or I proof it one last time and add an image. After the post is published, my friend or I add it to our master list of posts and post it to the blog’s Facebook, Instagram, and Twitter accounts using a Bitly (shortened) link.
        All of this could be shown and explained in a simpler and straight-forward way if we used a Swimlane diagram. While creating a Swimlane diagram in class, I realized how helpful it could be in explaining the process to guest bloggers.

    • While I found swimlanes to be easier to create and comprehend, I think that ERDs would be more useful for my major. I am a double major in International Business with a concentration in marketing and French. ERDs could be very useful in IB because they would offer professionals the chance to look carefully at various stakeholders involved in the business. A key component of international marketing that I keep learning time and time again is to really understand and study your markets. You could create a detailed ERD for just one market and use it to implement or improve business in a new market. Ane because ERDs are easily accessible, and quickly available, it would be great for global businesses who may not meet in real-time. By giving attributes to the different external and internal stakeholders, you could also start to analyze the relationships they have with other entities such as resources, long-term assets, and modes of communication. On the other hand, for someone studying international supply chain, I can see why it would be useful to use a swimlane rather than an ERD.

    • I find that a swimlane diagram would be a better option for my field of work(banking), because this option would provide a more detailed roadmap of our procedures for opening/closing the branch, job titles and roles, other departments, etc. I work with many other departments throughout the course of my day, and it would be convenient for my employees and I to be able to reference this pictorial if need be to keep on track with everything. I would also say from a management prospective this option would be a great tool for emergency situations too, such as if there was a fire which exits are closest and safest to use. There are many more detailed ways to use this diagram, and a lot of helpful situations it could be used for which is why I would choose the Swimlane diagram for my field of work.

    • As a Human Resource Management major, I believe swimlane diagrams would be more useful in my career. We are able to use swimlane diagrams to determine the process of how employees will receive their paychecks. Swimlane diagrams are also used to track Wellness points and can also be used to help track personal development hours. In Human Resources, many of the everyday tasks that are completed, are completed by more than one person. That is why swimlane diagrams are so helpful, because they are a visually representation of who does what in order to complete a task.

    • I work in the Finance Department and I think the Swimlanes would be the best method of analyzing the processes in my department. We have several units in our department that are responsible for different functions, and some functions do cross. The Swimlane diagram would show where the process starts, and the steps that are involved in completing the process. It could also point out that some processes are redundant and should be streamlined.

    • In my business the ERD would be used more often. I have many customers and products to keep track of. I have information on customers like their name, address, phone number, email, credit cards used in the past, items rented in the past and how much they spent on said item. As for my products, I have the item, the size, the weight, the RIO by year, month, the number of times it has been rented, all maintenance logs, all inspection and of course the registration numbers. My system does save more than just what I have listed and I am sure it can be broken up much more. However, I am still learning the ERD construction.

      Michelle Martiuk

    • In my place of work, a Swim lane Diagram would be the most useful. We have many SOPs (Standard Operating Procedure) that out line various and tasks to ensure consistencies and cross training. What sometimes is lost in an SOP is what happens when it flows to another department. For example, I work for a catering company and when a customer places a special order it touches a few departments before eventually the client picks it up. We have multiple SOPs for each department from taking the order, to processing the order, and preparing it in the kitchen. A swim lane diagram would be helpful to show how all of these tasks flow from one department to the other.

    • Since I am a HRM major, I can definitely see the usefulness of a Swim lane diagram within this field. For example a swim lane diagram can be used to explain and show the process of communication for employees within the HR department. As well as you can use it to display for example a swim lane diagram of how to file a complaint, and how it gets processed. Basically it can be used to not only direct information towards employees, however, also explain the processes within. I think this is very useful, because it is direct, and to the point.

    • As a MIS major, I believe both ERD and Swim lane diagrams are useful. However, I think the ERD diagram may be more suitable since working in IS field requires to use and process a lot of data and ERD helps to show clearly the relationships of entity sets stored in a database and illustrates the logical structure of databases

    • As a Marketing Manager I find both swim lanes and ERDs could be a useful tool but I can see more value in an ERD. In a marketing role, our goal is to sell our product or service to the customer through communication and highlighting the true value of what we are selling. In order to successfully do this, we must understand our market and who we are selling to. We must understand their needs and wants and help them identify. An ERD can help us better understand through the collection of data and leads in a database. We can easily reach our entity’s, their attributes and better understand the relationships between them through this tool.

    • As a Business Management major, both ERDs and swimlane diagrams are great resources. In my Pharmaceutical line of work, an ERD would be a better resource. We have many different types of people on out team and each have a different role. It is hard to always remember which team member is in charge. An ERD would create an easier tool to know which team member is in charge of which process in pharmaceuticals. This helps us stay on track and we would be able to know which person to go to in order to proceed to the next step in validating the drug.

    • In my current career, I work for a residential management company. I believe the swim lane diagram would be very useful for different tasks that need to be completed that go through various departments. A great example is how to process a security deposit refund. This is a frequent task that starts with the resident and goes through the property site bookkeeper, property manager, the regional property manager, the corporate security analyst, and back out to the resident. I feel the swim lane is a great visual tool to use so that everyone is aware of who oversees what tasks. If something went wrong or was delayed, it would be very easy to see who was accountable for that. It is also a great tool for a new employee to have a better understanding of the process for those different tasks.

    • I believe that as an HRM major, swimlane diagrams would be a more useful tool within my field. What I have in mind as an example to support this claim is the multi-faceted process that is recruiting. I believe an HR process, such as recruiting, that involves decisions from two or more people (i.e. a Hiring Manager, Upper Management, and an HR Assistant) would lend itself well to being laid out in a swimlane diagram. Communication is key in the field of Human Resources, and I believe that a swimlane diagram would be the most effective tool to clearly communicate information to all employees within the company.

    • In my current career, we use SAP and other programs, which I wished communicated better but I use ERD programs. I need to know all my customers information at a glance, inventories, purchasing cycles, order histories, accounting data, etc. I need to place orders at real time or my customers can also order online on their accounts. I need to access data to look up their history to help them reorder items or offer ideas for alternative items. ERDs help me with my job on a daily basis and without this system; it would be hours of looking up old, out dated data.

    • I am a business administration accounting major. So in my specific major I feel like a swim lane diagram would be just as useful as an ERD program. The ERD would let me know specifically in the real world when I get a job in accounting specific qualities and relationships of one client, and even similar clients. I could Take an ERD and create it for clients and have within that field for clients their addresses, names, cities, states and phone number. Then I could create another field called say Financial stability. Based off the accounting information I am filing for each client I then would be able to attach in this field a list of assets, liabilities, and other sources of equity. This is just a basic example but I could continue effectively creating a database of my clients linking them through specific relationships, and in each field have specific qualities. As for the swim lane diagram I feel like that would be useful in any career or major. Certainly being able to express the logical process of decisions and who all is involved in the process would be a good tool to use. I feel like more companies should capitalize on using swim lane diagrams to weed out redundancy.

    • Swim lane diagram’s more applicable for my field of working to analyze processes. I currently work as a Quality Control Inspector at my workplace, and I work with closely with several departments to update and resolve quality issues. I use a document that we call “Inventory checklist” per shipment to get the information for the list of the SKUs and the amount we supposed to receive by unloading a container. I also use an inspection sheet per SKU to evaluate product qualities based on our quality standard. I analyze quality issues and share it internally with our product managers, designers, and inventory controllers depends on the type of the quality issue we have. I notify quality issues to the vendors if the quality issue to advise them just for improvement on future productions or to request replacement shipment for serious quality issues. I keep tracking PO#s and vendor invoice #s to check the inventory status both in SAP and physically in warehouse to figure out the volume of items that have quality issues. I need to improve our current quality control process and the standard for the different types of product to maximize efficiency and get rid of unnecessary steps. Getting ideas on improving process and standards can’t be done by ERD because it’s more suitable to get information on what falls into which category. Swim lane diagram will help me fully understand the logic of process and get some ideas to improve process itself or quality control standards.

    • Considering I am taking accounting for information systems this semester, I have learned that Swimlane diagrams are very beneficial in being able to look at a particular system and find ways to cut costs. As an accountant this seems invaluable as the role of accountants have somewhat changed. Since much of the accounting process has been streamlined thanks to technology, accountants can put a greater focus on the actual numbers they report, and make informed decisions to aid in the decision making process. I think this change is welcomed. It makes the position more interesting and allows the accountant to become an even greater asset.

    • My major is Business management and I feel that both swim lanes and ERD’s can be very beneficial but it truly depends on the business. In my current field of aviation, I feel that swim lanes is the most helpful. Swim lanes can facilitate which direction to go for trouble shooting or maintenance based on what the current variable is. Swim lanes can also help facilitate the ordering of parts or any other needed paperwork for the company/FAA.

    • In my previous position at a securities broker-dealer, a swimlane diagram would have been enormously helpful when I first started out. My job mostly revolved around clearing unregistered securities for sale, which meant that not only did I have my own set of responsibilities, but I also had to monitor the progress of several other departments. The process could have been simplified by providing a visualization tool, such as a swimlane diagram, to explain the responsibility and duties required of customers, brokers, operations, compliance, legal, clearing firms, and traders. I am sure that I will utilize visualization tools like swimlane diagrams and ERDs in the future.

    • A friend and I started a blog together over a year ago, and currently have one contributor that writes a blog post every month, and other miscellaneous guest bloggers that write a one-time blog post.
      I recently created a document to explain the process of publishing a blog post: the writer and I come up with a topic, the writer writes their post, I proof it and give my feedback, the writer makes the edits, if the writer has questions about the edits he/she asks me, we brainstorm and agree on a title for the post, the writer submits it for review, my friend or I proof it one last time and add an image. After the post is published, my friend or I add it to our master list of posts and post it to the blog’s Facebook, Instagram, and Twitter accounts using a Bitly (shortened) link.
      All of this could be shown and explained in a simpler and straight-forward way if we used a Swimlane diagram. While creating a Swimlane diagram in class, I realized how helpful it could be in explaining the process to guest bloggers.

    • In my current position, I think a swimlane diagram would be more helpful. I’ve worked in several positions at my company, from retail compliance to AP to billing. We also have a number of subsidiary companies that I work within. A swimlane would help visualize what is done by who, which makes it easier for management to know who to ask, as well as make it easier to cross-train personnel (I’ve personally helped train at least half a dozen people on various tasks) and help new employees better know who would be able to answer their questions. These detailed diagrams would help make the day-to-day operations go more smoothly at the corporate level. The different companies and departments get even the management team confused at times.

    • In my current position as a receptionist, I think that a swimlane diagram is the way to go. I recently had a problem with the management and I wanted the issue resolved ASAP. I went to my boss, who then went to his boss with my request, who then had to go to her boss, who finally told me that I should’ve went to her directly in the first place. If I would’ve known the proper channels to go through initially, then I don’t think my request would’ve been as much of a hassle as it turned out to be. Our company isn’t really that large, so knowing who to go through for what is a process that should definitely be put into place so that issues like this don’t arise in the future!

    • In my current position as in insurance sales representative, I think a swimlane diagram could be helpful. In selling insurance products that are many procedures and government regulations a rep must follow. This can be dozens of pages which is wordy and long-winded; if that could be condensed into a swinlane diagram that could make the process and training far easier. Presenting the different scenarios that can arise in a typical policy sale into one succinct diagram could save a lot of time, prevent some mistakes, and save a company money on training.

    • My current career is sales and I sell B2B outbound teleservices (telemarketing solutions). I actually use flow charts (similar to Swimlanes) to help sell my solutions. So when we started learning about them last week I was already familiar with the concepts and the flow of a swimlane. Flowcharts/Swimlanes literally help me “paint a picture” for my prospects and clients. Showing them specifically how our process works and how the flow of a call will go. This absolutely helps my prospects buy into what we are selling so that we can help grow their business.

    • As a business management major, I feel that both swim line diagrams and ERDs are extremely useful in the business world. Depending on what field you are in would determine which diagram would be more appropriate or useful. With my experience with small businesses, I think in this atmosphere ERDs would be more useful. There are generally not many employees in a small business so tasks are frequently switched back and forth making a swim line diagrams change frequently. ERDs would make it easier for keep track of data, inventory, and orders.

    • As a risk major, I believe that swim lane diagrams would be more useful, as they are very effective at showing each department’s responsibility in accomplishing the business task. These diagrams show the steps of the task at hand and the resources involved, and also are helpful in showing where a mistake occurs. In the insurance world for instance, when an auto or medical claim is filed by an insured, many steps take place in order to process that claim. Swim lanes could help display and coordinate this process by showing each department, such as claims, underwriting, legal, sales, and more.

    • I am currently a marketing major. In the marketing area, I believe ERDs would be most useful. This is because I think they show the most data and relations to each product/entities. Marketing requires a lot of data in order to fully understand how a product can sell to a specific audience and what that audience reacts best too. I think the swim lane diagrams would be more useful for supply-chain management or finance/banking positions because they are more straight-forward and help to see where everything flows to and from efficiently.

    • Currently I work in the Apple store, but I’m going toward a career in marketing. In either setting, ERDs seem like they could be used more often. On the SmartDraw Software site, I found ERD layouts for inputting marketing data. Marketing requires massive amounts of data to be collected, analyzed, and sorted. ERD systems for marketing can be used for a large range of projects in order to make the data easy to navigate and understand. ERDs would help with internal systems and employee information and marketing events and results. At the Apple store we use tons of systems, some of which are derived from other or merged together in order to make a process more efficient. I can only imagine how they implement and use them in the corporate sector.

    • Currently I work for a Casino as a server/bartender. I find that swimlanes are much easier to understand, but I do think that ERDs would be more useful. They ERDs could be split up into sections for the types of alcohol we use, the sections we have, the different bars and restaurants within the establishment, and etc. However, swimlanes could be used to show the process of ordering drinks, reporting them to the bartender, the bartender making the drinks, then the sever delivering the drinks. This could improve that process and possibly sort out any kinks or disruptions that may occur.

    • The swim lane diagram is a little easier to follow and would be my preference. However, as an accounting major, I believe that an ERD would be a more appropriate approach to diagramming the details in accounting. It would be a better visual for all the parts of the processes. Yet, for a big picture flow of cash a swim lane would be a great go to tool.

    • Swim lane diagrams seem to connect with me as a future entrepreneur. They break down easier and would be a great tool to help organize the business flow. They can be created quickly and would help understand where departments belong and how they will interact with each other on a daily basis. Keeping things organized and simple help with cash flow and order. Swim lanes will be a better addition to the way I would like to conduct business.

    • As an audit and account reconciler a swim lane diagram would be most helpful. Throughout the day I work with several other departments to fully complete a task. If the account isn’t able to reconcile at the end it is my job to research the history to see where it went out of balance. A swim lane would be helpful as a visual tool to quickly identify which department signed off on item as well as the next procedure when a task is or isn’t completed correctly. In turn, the item would not create a timely exception because it was tracked more efficiently.

    • In my current place of work, a swimlane diagram would probably work best because of their effectiveness. They show a step by step process of the task and are able to clearly show where mistakes occur, if they occur.

    • In my internship in insurance, I would think Swimlanes as a method of analyzing processes and using visuals to tell a story would be more beneficial for the employee benefits sector. I think this would be more effective due to the many department communications and projects that end up overlapping multiple roles and operations. With a visual to tell the story of how one task is completed could help newly acquired or transitioned employees in a respective department – great for new employees to understand at a high level.

  • Leave your response as a comment on this post by the beginning of class on January 24, 2016. Your response only needs to be about three or four sentences. These weekly questions should reinforce class […]

    • I thought the most interesting fact was that we have four generations of people working side by side, because this has never happened before. I am amazed that there is so many different age groups in the workforce, and did not realize that our workforce was this diverse. I think to be successful in this economy, you need to be able to adapt to the fast paced environment, and be up to date on the changing technology. Everything is going computerized, and it is important for our business leaders to have a strong knowledge of new and improving technology.

      • Agreed Mike!. Perhaps in the credit union you work for, you can see those changes? The place i work has changed drastically since I started- and that was only a few years ago. It seems like competition is what this change translates into as far as business is concerned.

      • I absolutely agree! On the other hand I think it is so interesting to think this has never happened before. Could this be because of the need to work longer to fund retirement and pay into Social Security benefits? I also think of the company I work for and no one in my direct office is over the age of 35, with the exception of two bosses around the age of 50.

    • I have seen this video before. I had watched this video in another class of mine while I was attending Cape Fear Community College. I found the statement at the end of the video when it said, “by the time a freshman becomes a junior half of the information they have learned about technology has become irrelevant and outdated,” incredibly fascinating. It is hard to believe that technology is advancing so rapidly that the turn over rate for new devices concepts and technology is so rapid. I grew up on desktops, and the pre smart phone cell phones, as well as systems like the Nintendo 64. So to be in a time where there is a new audio system, or a new game system, or new advances in cars, etc every few months floors me. To come from something so basic to an era where a computer can fit in your pocket is rather remarkable. This video definitely makes you take a step back and look at the bigger picture. I definitely think staying adapt to current technology is key to success for future or current business leaders. If you fall behind the times in regards to technology your appeal to a business will also decline because it is that new technology that will reach the market and the customers.

    • I found many things from the video to be interesting. However, the thing that I really found to be outstanding is that by the year 2020 there will be 10 million self-driving cars on the road. That is only three years from now! Skills that I think are essential for success in the digital economy, is quick learning, high adaptivity, and being able to multitask. Those are three things that I feel will be crucial as technology keeps rapidly growing.

      • I think it’s fun and scary to think that within only a few years time, things will be completely different. Fun insofar as to imagine all the cool gadgets and ways to make our lives easier and more enjoyable. Scary insofar as, with how quickly technology changes and becomes outdated, will we see that with people too?

    • In the video, it states that 10 million self-driving cars will be on the road by 2020. We are already reading about self-driving cars and trucks being tested today. Seeing as how transportation is the biggest industry in America, are you wary of how self-driving vehicles will put thousands of people out of jobs? A self-driving truck will be infinitely more desirable than a human trucker since it can drive more safely, more efficiently, and for more hours. At what point does disruptive technology become too disruptive?

      • While any invention these days takes jobs away, the industry could spark a host of new jobs based off of self driving cars. Anyone is the workforce today who is not willing to adapt to the changes in the world, and in business in particular, will get left behind. I think it’s all about keeping relevant skills and knowing how to apply them across multiple industries.

    • There were quite a few facts in the video that I found astounding. China’s honor students totaling more than our population, four generations working together, and how quickly information becomes obsolete. When the video ended, I was left thinking about what the $1000 computer would “look like” in 2049 and would it be something that is integrated with humans. The idea of artificial intelligence (AI) becoming a reality is something that fascinates and frightens me at the same time. Movies like Ex Machina (If you haven’t seen it you should!) display mostly a grim outlook on our future with the rise of AI’s, but technology is already so ingrained into our everyday lives that AI concepts are not as far out as they may seem.

    • One of the most interesting facts I found is that 1 in 5 divorces are blamed on Facebook. I have never heard of it before. It seems like Facebook has become an essential part of each person’s life and now millions of people are using Facebook everyday. Technology in general has developed and communicated people more effectively than ever before. Skills that I believe are essential for success in the digital economy are coding, organizational skills and innovative thinking.

    • There were a few points that I found very interesting in this video. The thought that we are currently preparing students for jobs that do not yet exist yet blew my mind. It just goes to show how fast changing technology truly is. Another point, like Michael already stated, is how for the first time in history we have 4 generations working side by side. I happen to have a lot of baby boomers in my office and I almost have to laugh at how many times a day I hear, “It’s those millennials that think….” I can’t wait to get back to work tomorrow and share this new fun fact with them. Also, the idea that if Facebook were a country, it would be the largest. Facebook, as we all know, sure has come a long way. I think back to 11 years ago when I first got Facebook because you needed a college email address to even sign up and now I have distant cousins and other family members that want to be friends. This video, and I am sure this class as well, just proves that you need to be able to adapt to change and be willing to continue to educate yourself to be efficient business leaders in this evolving technical world.

    • I was struck by how far the various generations of workers in the economy are spread out. My husband had commented on this within his corporation, but I had not realized the breadth of it. This fact has made me look at the next question in two different ways. Obviously the need to be willing to learn, adapt, and apply new and better technology is a key factor in being successful. If we, as businesses and people, do not strive to keep learning then we certainly cannot be competitive and eventually not even relevant. However, the other side of the issue is to not lose the ability to interact on a human level as well. Four generations in a workforce could be problematic without open-minded communication and a willingness to embrace new and sometimes old.

      • Marguerite, I also thought that how having four generations working together was crazy! In a way it must be nice because they can all learn and help each other, since they all have different strengths and weaknesses. However, I can also see how that could pose problems.

    • The most interesting information I learned in the video deals with jobs of the future. Today’s business leaders must be critical thinkers who can start to foresee jobs that don’t even exist yet. If professionals can start to do this, they can get ahead of the curve. The video says we need to start developing solutions for “problems we don’t even know are problems yet”. This is certainly one way of staying ahead.
      The next bit of information was just as intriguing to me: 4 generations working side by side for the first time in history. As a business analyst intern, I worked with OLLI, a program for individuals ages 50+ who wanted to take classes with Temple University. In that scenario, communication was the most important part of doing my job working with IS. A millennial’s directions for using a system will typically be much different from those that a traditionalist or even a boomer would need to get a job done. In my opinion, the two most essential skills for success in the digital economy are 1) deeply familiarizing yourself with a system and 2) using the proper language and communication to help others adapt and understand the benefits of using those systems.

    • I thought the following quotes were the most interesting:

      “The 25% of the population in China with the highest IQs is greater than the total population of North America… They have more honor kids than we have kids.” This is probably why people assume that all Chinese are very smart.

      “10 million self-driving cars will be on the road by 2020.” I find this hard to believe because 2020 is only 3-4 years away, and so far the tests of self-driving cars have been unsuccessful. I’m interested to see whether or not this comes true.

      The map of the size of Facebook as the largest country was interesting. I’d heard that Facebook would be the largest country if it were one, but I hadn’t seen its size compared to other countries.

      “1 in 5 divorces are blamed on Facebook.” This shows that something so new to our lives can have such a large impact on how we live.

      “It is estimated that a week’s worth of NY Times contains more information than a person was likely to come across in a lifetime in the 18th century.” This is shocking, and I think this could be part of the reason so many people are stressed and/or depressed nowadays.

      In order to be successful in a digital economy, I think it’s important to stay up-to-date and flexible. Digital economies change so rapidly that people must be open to accepting the changes.

    • The most interesting fact for me was that 75 billion devices will be connected to the Internet by 2020. The video shows us that over 3 billion people use the Internet now. It means that 3 billion people use the Internet via devices such as desktops, laptops, tablets, and smartphones. Therefore, to connect 75 billion device to the Internet by 2020, all every electric devices will have the Internet access capabilities. It is something definitely going to happen, and it’s something that we can’t avoid. However, the pace of the technology growth and population growth scare me sometimes. As i grew up, I’d played with LEGO or other traditional games. Nowadays, children spend their time with playing games via tablets and smartphone.

    • I loved this video and found it very interesting. One fact highlighted that really sticks out to me is that we have 4 generations working side by side- Traditional, Boomer, GenX and Millennials. This multigenerational workforce is very diverse. Each generation has their own values, experiences and attitudes towards the work that they do which can sometimes be challenging. I think its important to keep the lines of communication open while building a culture of respect and understanding. One of many skills I find to be to be essential for success in the digital world is creativity. This industry is ever evolving and we must be able to adapt to the constant changes that are happening around us. The more that we can “think outside the box”, the more successful we will become.

    • I found it very interesting that the amount of technical information is doubling every two years, and that before students could complete their third year of school the information is out dated. I think one really has to stay ahead of technology it changes so quickly. Know soon as you become familiar with something here come a new platform to figure out. It does worry me if you’re not technical savvy you may no longer have a job.

    • I found it interesting that we are preparing today’s students for jobs that don’t yet exist. Technology depends on future generations to progress, and IS teaches us the skills we need to create the next wave of technology. Students need to be versed in ecommerce, and need to have at least a little bit of knowledge of how software works.

    • There are several facts I found interesting from the Did You Know? Video, such as that India & China have more children with higher IQ’s than we have kids going to school in the U.S altogether. This was interesting because about a month ago I read an article that discussed the high percentage of individuals with genius IQ’s in India, and the possible link between higher intelligence and brain development with certain foods, herbs, and their particular diet. Another fact I found interesting was that “it is estimated that a week’s worth of New York Times contains more info than a person was likely to come across in a lifetime in the 18th century”. With this said, I believe that as current and future business leaders we have to possess strong analytical skills, and stay up to date with the constant growth and improvement of programs that aim to improve our businesses and daily lives. However, at the same time, learn how to effectively tune out unnecessary information and technology as to not waste our time (cough cough candy crush).

    • I really enjoyed watching this video, and I found a few facts to be very striking. The first fact that I found to be interesting was that India and China both have more honors kids than we have people in our country. In my opinion, this fact is an indicator that Americans are at an inherent disadvantage when it comes to being successful in an increasingly digital economy because there is so much competition out there. Education will become increasingly essential if one has any hope of staying relevant in a digital world. I also found it fascinating that we are currently preparing students for jobs that don’t yet exist, which again emphasizes my point that education is essential for shaping business leaders of the future. With 75 billion devices connected to the internet by 2020, and with 4 different generations in the workforce, keeping your mind open to learning new concepts and being adaptable to change are two essential skills to have in an ever-changing technological world.

    • I never really thought about it before watching this video is how human communication styles changed over the generations, myself included. My grandparents mailed things, My mom calls people, I email a lot and my children text. I now text more too due to my occupation with my younger technology driven customers. That was an eye opener of how technology changed our ways of doing a simple thing like daily communication. I also thought it is amazing how we are creating and preparing for things that has not been created yet…Just amazing…

    • I thought the most interesting fact was that today’s learner will have 10-14 jobs by 38. I think that in todays day in age- directly correlating to the video, life as we know it is constantly shifting and forever changing. Expanding further- today’s learner/student will need to take in and shift careers to excel and better themselves and their families for an income and also self-fulfillment. If there is something I need to learn and work on I try to embrace that topic and get what I can to better myself like this course for example. It is crazy to think that the first iPhone was delivered to the public in 2007! Imagine what will be in store for us ten years from now.

    • This video was very interesting, but what really got me thinking was when they talked about how professors especially in the technology field, are teaching students to prepare them for jobs that have not even been created yet. The entire concept of preparing students for things that are not even around yet, is really blowing my mind. However, as the video states technology is constantly changing. It will never be a stagnant field which is why we need student to study technology in order to be able to create new technologies for us to use. There was also another interesting fact that said once a student is a junior in college, half of what they have learned has become outdated. It is crazy to think that we are paying for an education just to learn outdated information, but at the same time it is important knowledge because we need to understand where technology came from and how it was created, in order to create our own vision for where we can personally take technology to the next level.

      • I agree!! The cost of a degree today is kind of backwards! Information has never been cheaper and more accessible as it is today and yet college tuition costs continue to rise! I can go on Amazon and buy dozens of book pertaining to this class, and digest it all for a fraction of what this class actually costs.

        Perhaps business leaders should implement new ways to find highly skilled workers. Maybe this is a way we will see business evolve with the rapidly changing times.

    • For the most interesting part of the video was that we have four generations working side by side. I found it interesting on a personal note because I now see it in my current work place and never really thought about it until watching the video, my eyes have been open. Never has there been a time where technology moved so fast and it has caused so a difference in the different generations. Going forward a key skill mainly for the baby boomers thru generation Y is the need to be adaptable. This will allow those generations to remain competitive among the younger generations coming into the work force that are used to seeing things change at a rapid pace.

    • To me, the most interesting things in the video were how quickly things are changing and the scale to which those changes impact us. These two factors are dependent of each other in almost every way. The rapid advance of our technology as a global entity has enabled us to grow to enormous populations. Compounded with this population growth, is the ability for more research to be done- resulting in scientific breakthroughs that help us to live longer, better, and richer, than our ancestors. With how rapidly things are changing, it really shows that the current and future generations of the world must strive to adapt to an ever changing world in order to stay viable. Therefore, the ability to change will probably be the most sought after skill for business and global leaders.

    • At first what struck me the most from this video was the prediction of ten million self-driving cars being on the road by 2020. Having only heard in most recent years of the testing phase of these vehicles, ten million being produced in three years seemed to be quite astonishing in my opinion. After looking into the testing of self-driving cars, it came to my attention that the first truly autonomous cars had appeared in the 1980s, at Carnegie Mellon with their project in 1984 and again in 1987 at a university in Munich. Still, having not successfully completed a full testing phase for self-driving cars, three years is a short amount of time to produce and distribute ten million.
      With the times changing as quickly as they are, the most essential skill needed to keep up and be successful would be open-mindedness and the desire to learn. In order to move forward people need to accept that society is ever-changing, and they need to evolve with it or get left behind.

    • Almost all of these facts were extremely interesting and important to know for the future. But what the most interesting fact was, the fact that in this year, 83 million people will be born this year and they will be born into a data economy. It brought up an interesting idea as I’m sitting here, babysitting my little niece, who instead of spending time with her uncle, is staring into an ipad watching videos. I’ve noticed the dependency I have on technology like my laptop and my iphone, but for her, to see the way she reacts when an ipad is taken away from her is quite frankly disturbing. I understand it’s parenting but at the same time, I seem to think this will be the generation of more technology and less with physical communication.

      But when it comes to the digital economy, this is where I feel her generation will strive. Surrounding yourself and familiarizing yourself with technology, the internet and even the basics that some don’t know, will benefit them a tremendous amount.

    • This was a very interesting video. I definitely was surprised by some of the information. The amount of people on Facebook is crazy! I love the degree to which technology advance but it definitely comes with a price. I can remember when you would pick up the phone and call someone that you wanted to talk to. Now much of the time conversation is through email and text messages. Don’t get me wrong, I certainly appreciate the convenience that comes with that however, I miss the human interaction sometimes. I run my own business and work from home most of the time. I have it set up that a customer can book an event completely online. Of course this was done to convenience my customers but I think great customer service is best done with human contact. Technology has made it so that many businesses today are done completely online. Sometimes I wonder if there will come a day that we are completely digital. I can’t remember the last time I have actually even been to a bank…….
      I think it is very important to have advancement in technology as long as you don’t let it consume your life. It is imperative that you make time for human contact. Especially if you have a family. Our children watch everything we do even if you don’t realize it. I took my kids to the Crayola Experience the other day and was really taken back by the amount of parents that were on their phones, either face-booking, emailing, texting, or playing games. I get the kids were all playing and having a good time but as I watched and counted how many times the kids were trying to get the attention of the parents, I became sad….

      • Michael, I 100% agree with you statement. Even though technology is advancing, we should not let it consume our lives. I’ve seen children, nowadays, with iPads at age 3. Over the summer, I was walking at the park with my family and I noticed a toddler crying in a stroller. I was amused and shocked at the fact that the parent, talking on the phone, did not even check twice as to why their child was crying; instead, the parent turned on a video on an iPad and gave it to the child. This did not set with me well. Technology is becoming the go-to source for parents to quiet their child(ren) instead of having an actual interaction with them. I do not have children myself yet but it still does bother me as to how technology is the answer to everything. I believe in human interaction and experiences over technology. We should grow with technology but not have ourselves revolve around it.

    • This video has given more insight of how technology is advancing very rapidly. The advancement of the technology is increasing at a very rapid rate that it is getting harder to keep up with it. One of the facts that I found very interesting is that the information you study as a freshman in college will most likely be outdated by the time 3rd year gets around. It is becoming a part of an everyday life. Another thing that was shocking is that there are babies being born and trained for jobs that do not even exist yet. It is hard to believe that there are jobs that have not even been created for the growing population. My statement in the beginning holds true; its is getting harder and harder to keep up with technology at this evolving rate. I am not much of a technology person myself; I am more of an old-school type of person. I am attracted to having one-on-one contact, experiences beyond just images on Google and/or Facebook, knowledge beyond watching random TV shows, being active, etc. Even with the growing technology, I hope we don’t lose the experience of growing up while playing outside, adventures, reading and learning from actual books and much more.

    • This video gave more insight into how transient the world has become due to rapidly evolving technology. The most interesting point to me was that some of the information we learn in classes this year will become outdated in just a few years. Success may largely depend on the ability to adapt and continue learning new skills with technology, as learning after degrees and on the job training will be utilized more than ever in the future. The fact shown in the video that the average student today will have 10 plus different jobs by the age of 40 brings home the point that adapting to change will be key.

    • This is my first time viewing the video, but I’ve actually heard about it before. I felt as if the most interesting fact was also the most overlooked that’s occurring right now in the business world, having four generations side by side. I’ve actually encountered this, well I guess participated in this, during my summer internship. Additionally, but not primarily, I found it very interesting about the self driving cars as we had brought it up in lecture today and why insurance companies are nervous about the future and the reduction in need for auto insurance premiums to remain at the price they are at, as accidents will go down so will these premiums. One thing I thought I’d bring to the table, someone quoted how this advance in technology also sets back society – in a very weird way. Majority of organ donors unfortunately come from auto accidents, this advance in technology will also set back the donor inventory for organs. As a future business leader, I think it’s necessary to have a surface level understanding of everything. A diverse data set to a reasonable extent – with technology advancing in all industries for the sake of efficiency, it’s reasonable to expect business professionals to be jacks of all trades now in the digital economy.

    • I really enjoyed this video! In my opinion, the most interesting fact is that educators in the IT world are currently preparing students for jobs that do not exist, using technologies that have not yet been invented in order to solve problems they don’t even know are problems yet. That is a mind blowing fact. This just proves how quickly technology is advancing and there will always be a future in it. As current or future business leaders one of the main skills to be successful in a digital economy is being adaptable and open to change. It is important to stay current and have a pulse on what the next digital move might be. Another skill that I think is important is balance. There must be a balance of human interaction and technology in the digital economy in order to be successful. A strong business leader would utilize technology in order to incorporate human interaction rather than hide behind a computer or mobile device.

    • This video has such a “wow” factor and there are so many pieces to the puzzle of the modern technological society we are in. Children are being born into a computer age, and parents like myself, have to adjust to a new dynamic of raising them so that they are prepared for the future. Yet, like the video stated, we are preparing them for jobs that don’t exist, using technologies that haven’t been conceived yet, for problems that we don’t know are problems. I also found it interesting that with the doubling of technological information every 2 years, the education our children receive will be outdated before they can graduate. How do we keep up with the tech times? I think as business leaders in any industry, we would have to find the balance between technology and an “old school” type of socialization. Fast paced technology is an amazing, creative tool and asset, especially when you can combined with a firm handshake.

      As a side note, I found it humorous and, slightly, humiliating that the top 25% with the highest IQ’s in China outweigh the entire population of North America.

    • The fact that for the first time ever four generations are in the work force together was interesting. It shows that people are retiring later, which means people need to save more often and that communication between the four generations is vastly different but everyone must adjust and adapt to each other in order to accomplish things…This Silver Suffer! I know I just said it but, the ability to adjust and adapt and communicate will be three critical skills people all must learn to have in this digital economy. If you don’t adjust (or change) your technology, you’ll be left behind, if you don’t adapt to the newest trends in technology and marketing, you’ll be left behind and most importantly if we don’t communicate effectively with each other, you’ll be left hind.

    • The exponential growth that technology has had since the 18th century is tremendous. This reminds me of a video I watch recently of a guy doing a mock trial to argue that there needs to be a change in the educational system. His opening statement was the difference in technology, and other advancements over the past 500 years or so but our classrooms look the same. It is hard to know what will be coming in the future but it is also important to change the way we teach and educate the next generation in order to keep up. Pointing out the IQ and the amount of honors kids in the US vs. China really helps put things into perspective. Additionally, population growth increases these numbers which helps fuel technological advancements. If our college kids will soon be learning information that will soon be outdated I can only conclude that this trend will continue on to high schools, middle schools and elementary schools over time.

    • After watching this video I think it is so interesting how many Google searches are done monthly and how we almost replace the words “look up” or “research” with just the search engine name of Google. I think this is so interesting because students around our age at Stanford University started Google as a research project. As current or future business leaders, I believe the skills essential  for success in the digital economy are really just keeping up with new technology and the continuance of furthering our education. The video also said by the time a class of new freshmen come in the information current juniors learned is already outdated. This really proves the need of the continuance of our education and the need to stay involved with current world advances.

    • One of the facts that really stuck out was that half of the information we learn in our freshman year is outdated by our junior year. It only drives home the fact that we are entering an age of continuous education. I’ve already had a new edition of a textbook be outdated by the time the course began (to be fair, it was a tax course, so those regulations change at the drop of a hat). I can’t imagine that I’m going to have to re-learn things from earlier in my education by the time I get close to finishing my degree. It then comes as so surprise we’re teaching our children how to solve problems that don’t even exist yet.

    • I thought that the most interesting fact was that there are 1.55 billion monthly active Facebook users worldwide. I think that Facebook is very unique in the fact that it can feel both very local and personal while also connect people all over the world. I went to school with many foreign exchange students so my newsfeed often has posts from South Korea and Thailand and Germany right next to a post reporting an accident that took place 5 minutes down the road. It’s staggering to think of how many people access Facebook regularly.

  • Amy Lavin posted a new activity comment 5 months ago

    Congratulations, Doyle! Well deserved!

  • For this week’s question, please answer the following prompt with a few sentences – answering either about the platform or  cloud computing.  You should leave your comment as a response to this question no later t […]

  • A link to the final project deliverables has been added to the course materials page on our site.

  • All of the class captures for the interviews have been added to the Project tab of the course site.  Please feel free to go back and review the captures to add detail to your notes from each of the stakeholders.

  • Leave your response as a comment on this post by the beginning of class on October 13, 2016. Your response only needs to be about three or four sentences. These weekly questions should reinforce class d […]

    • By using the ERP system at the onset of opening a new business, it would be beneficial to me in areas of sales and expenses. The lower the expenses, the better. In addition, since I would be anxious to see a profit early on, this system may provide me with an incentive of not giving up, especially since it would be possible to view and monitor the potential profits, regardless of how small it is.

    • An ERP system is good to have in any company since it supports multiple functions used by different business units. Instead of forcing employees to maintain separate databases and spreadsheets, an ERP will allow them to pull all that information from one system. It will benefit me in the future, for example, if I work for a company that gets lots of sales orders, those orders will automatically flow into the financial system without me having to key in every single thing, then the order department can process orders more quickly and accurately, and the finance department can close the book faster.

    • the ERP system is very helpful for companies with huge order amount and stock management. It could lower the labor cost and keep everything in record. More importantly, it could be highly efficient with high order dealing speed and ensure a fast coordination within departments. Business process could be more logical and clear for anyone to operate in this system and also convenient to check the past record if necessary.

    • Using a ERP system at the beginning of an real estate and property management business can help me in the administrative system. An ERP system can calculate the and keep with the lease agreements for each rental property. As well maintain the pricing and contracts for the laborers for the flipping properties. As many projects are done the same time, the system will run without me calculating per project at one time.

    • I realized that at my work we use an ERP system in recording the customers information, their credit cards, their past transaction history and they are all accessible to the employers at the store, another store as well as human resource and head quarters. It is useful in cases that where they travel and they don’t need to make separate accounts for each store or they are able to bring up a past transaction without a receipt with just their phone number. It helps the company earn money because we are providing easy service for them, which gives them a reason to keep bringing business.

    • As a marketing student that would definitely strive to work for an international marketing firm, I believe a successful implementation of an ERP could provide worthwhile benefits to such an organization. In our content we learned the vast amount of functions that ERPs are capable of and the functions that they simplify as well. In a globalized landscape, it would be crucial to be able to track orders that have been made in different languages, convert currencies, and disseminate information accurately and effectively to regions across the world. An effective ERP solution seems to be able to cover those bases provided that the implementation is correct for the enterprise in question.

    • As a Human Resource major I could use the ERP in its simplest form to better implement policies or functions in the work place to increase efficiency. For instances During training or hiring there may be particular areas that are not necessarily needed during the training process that are costly and take up much time that limit workplace resources. It also could tell us how many employees are needed in specific areas of the business which can lower administrative costs. ERP can also be used to better manage overall functions in the workplace for better efficiencys and lower costs.

    • By implementing an ERP into the functions of a company, it can add an immense amount of efficiency so that business is not interrupted by having multiple systems needing to be double checked to ensure all data is up to date. I could use the ERP as a HR major by allowing it to be connected to all different departments of the organization. This will allow us to know when departments need new hires, keep up with complaints and in general keep all data in one place so it is easy to get to.

    • An ERP system can be extremely beneficial in the restaurant business in order to better keep track of everything. By combining the different inventories of the multiple restaurants and their various departments such as the bar, kitchen, and accounting cost. This also helps managers have more information available to them to make business decisions. The lower cost would also be beneficial to increase profit and allow budgetting in other departments or for repairs.

    • ERP is the one of the most efficient tools I have ever seen about the method that solve business problem. It effectively lower the cost and improve productivity. I am learning accounting this semester, and the ERP diagram will be perfect to reduct inventory. With too many focusing on procedure and implement effort, the cost saving can not achieve companies’ anticipation. But with ERP diagram, the procedure has less measurement and can achieve higher productivity.

    • As an accounting major I think ERP will be beneficial in my career. I work at a bank and we reconcile different bank recs on the daily but some of these recs are linked together. So using an ERP diagram would do that and make our job much easier. We also need ERP for our credit card systems and wires that we transfer both domestically and internationally. We could convert different currencies and even keep members credit card transactions in order. I thin ERP diagrams could be beneficial in any field and make the process for workers easier.

    • An ERP could really help in my future finance career. It would help automate and streamline several financial operations that a corporation would need to do. It could also provide real time analysis as new data is acquired. The value of the ERP would be in its translation to accurate forecasting as it would reduce the risk in financial and business activities.

    • The implementation of an ERP system according to the reading is a costly system to implement. The benefits of an ERP system is it gives the real time view of data, improves financial compliance with regulatory standards and reduces risk, automates core business operations and can enhance customer service. In the field of business I currently work, an implementation of an ERP system would benefit the company in my opinion, If we were able to implement certain parts of the business, while excluding others. The only risk is its a 50/50 chance that it could also have a negative impact on the business as well as a whole or in certain areas. I think its worth the chance, based on the research, we’d be able to increase production, manufacturing and distribution. As well as a real time financial system.

    • Using ERD systems in a business can be helpful in many of areas such as customer service and human resources. By using an ERD system, it lowers the cost of productivity. I used to work for the HR department at Target and we used SAP a lot. We used SAP to maintain all of the employees and keep all information organized. It was extremely helpful to use because there is a large amount of employees and it would be hard to keep track of all their information with an ERD system.

    • I would like to eventually leave the hospitality industry upon finishing my degree here at Temple, but ERDs are great for hospitality businesses such as restaurants. Keeping track of the information, such as email address, average spending, most common order, and other information related to frequent customers can give the business a better grasp of what will be required to cater to these customers. This information can also be used to predict inventory requirements and forecast sales.

    • The organization I work for is looking to provide Management Information to various business leaders that will help to redefine the company’s sales payment scheme, and to develop rules around workforce planning. The challenge is “marrying” the finance data (sales and profit numbers) with HR & Payroll data. This information will be used to gain insights on certain trends (such as average headcount by revenue/operating income, or average total compensation including base and variable pay), and will help to design the future model. An ERP system would allow for simplified reporting of the various parameters needed to make assessments.

    • I work at Wawa. When we do inventory, an ERP would be ideal to measure both consistency in sales of specific items as well as identify non-selling items. This enables me, as a manager in charge of ordering more, to be efficient and save money when ordering certain amounts of each item. By learning the activity in which items are sold, it can help the company as a whole by saving money and repurposing shelf space for better items.

    • The use of an ERP system can be useful in my future career in the RMI industry. It would be useful by being able to integrating, identify and analyze all data when viewing particular risks and loss exposures that occur in businesses and to individuals as well as how these risk and losses effect the overall business process of insurance. With new risk forming everyday, and the ERP systems being able to give a global and real-time view of data, it can allow companies to address the growing concerns correctly, and in a timey manner.

    • At my previous place of employment we used an ERP system throughout the entire work place. There were multiple computers set up with software that employees had to log into at the beginning of their shifts which allowed for less confusion and employee accountability. Under our employee ID’s anyone who logged into the system could see which employees were with clients, which clients made payments and which employee authorized that payment. The software also kept track of clients payment methods and any personal requests. The information for daily quotas automatically sent to our employee headquarters in Baltimore.

    • Rather than utilizing ERP in a future career, I can think of a past position in which I utilized inventory management software. As a Visual Merchandiser at a large grocery retailor, I had the opportuniry to utilize an automatic reordering system that prepared an order quantity, based on the quantity checked out at the POS. I would then implement the order request by first verifying the need for order fulfilmment. I would either add or subtract from the lot quantity as needed. The order would then go through to the wholesaler. This type of resouece planning allowed for more efficient ordering of necessary grocery items. Rather than walking each aisle and examining each shelf for needed merchandise, I was able to utilize a handheld device that directed my walk to each location.

    • Though ERD systems are a costly addition to any business, it is most of the time worthwhile. ERD systems provide businesses with organized data that aids in more productivity. An ERD system will definitely come in handy for me in the future when I seek to start my own business. It will be a relief to have as it will allow me to evaluate all of the business data in a more concise way.

    • As a supply chain management major, i think that utilizing an ERP can be very beneficial in the tracking of orders. Whether it be the tracking of past customers or current employees, an implemented ERP would make the process more fluent. Also, it could assist in the reduction of in-transit risk losses.

    • ERP’s can use multiple programs at once, which keeps everything organized and together. Also, basically any company can use this because it has different functions such as product planning, manufacturing, purchases, etc. I could definitely see these being a huge part of the service industry. It is also a lot cheaper than other methods and can raise your production. It can really help you to grow and expand your company efficiently.

    • At my previous work place, we used an ERP system to record information. ERP system is not just helpful for big companies but small companies and businesses as well. What is even better is that using an ERP system is not expensive compared to many other systems.

    • Currently, I am a manager/bartender of a small business. The use of ERP’s could benefit my small business in a number of ways. An ERP would help new workers and old workers the same by being able to access various customer information through the use of the same computer; i.e. a bartender may be able to access a customer’s information to find out their particular choices in drink or food. This knowledge would allow for the employee ample preparation in order to offer excellent service.

    • I am planning to be a tax accountant in the future after I take the CPA exam, and the ERP diagram can help me to set up and observe the whole management process easier at a glance. If I hire employees, I should know what they are doing exactly and the employees also should know what each person is doing for the company. The ERP is really essential for the realizing the whole process.

    • In the pharmaceutical industry ERP’s are beneficial. They can track inventory, sales, production expenses, and various other aspects of the industry. The ERP systems keep the different departments within a company organized. Also, all the information within the company is tracked and valid.

    • An ERP system would be useful for my future Risk Management career. It could be used to help with identifying a risk and the loss that might occur from that risk by being able to view all the data associated with it. With a new cyber risk emerging rapidly for businesses, the ERP system being able to give a real time view of data, it can allow for businesses to identify and plan for these risks very quickly.

    • After doing the readings I have realized how much ERP can help in any industry. I work at a manufacturing plant that does currently use SAP. Before this class, I never realized that our company was using an ERP at all. I do not normally work closely with ERP, but have come to find out that it makes our company run smoothly. It is used across the board from planning and scheduling to inventory, to accounts payable and receivable. By having this system as the backbone, it creates a true view of my company’s status. It enables our company to have one system that contains all of the information, instead of going from database to database to connect the supplier to the incoming and all the way to the customer.

  • Leave your response as a comment on this post by the beginning of class on October 6, 2016. Your response only needs to be about three or four sentences. These weekly questions should reinforce class d […]

    • Specifically, the swimlane diagrams. I was not aware how useful they are or how often these diagrams are used. Recently, I have noticed both types, swimlanes and ERD’s are used in my division. However, I believe that the ER diagrams would be easier to use vs the swimlanes, simply because it gives specific information, such as name, dept. employee ID, etc. that is often used in an organization when identifying an employee’s information/status. In addition, students could specialized in various areas of MIS accompanied by some fantastic benefits. I have already begun to encourage young adults in my division to focus their careers in MIS and take advantage of the various opportunities available accompanied by the highest level of success that could be achieved.

    • For me it was the swimlane diagrams and ERDs. Because I am the type of person who plans, organizes and likes to write out/map out all details I see how that would be a great asset to me in my personal life, and also at work. The visuals that the diagrams provide and for the ERDs, the specific points that is gives to its audience really makes things clear and concise for those who in some way, shape or form take a part of the process.

    • Before I take this MIS course, I was planning a project/procedure by just listing things randomly such as the branstorming. It is hard to see the whole process easily at a glance. After I learned the ERD and the swimlane diagrams, it became much easier to set steps for the project. Moreover, I can visualize and understand rapidly by looking at the diagrams to tell each step. And it is very easy to catch the mistake since it is all divided into sections such as departments, customers, etc.

    • Something interesting that I have pulled from the readings is that each business has its own set of specific business rules that allow the business to function. What I didn’t realize is that these rules can be overlooked as just simple functions however without them, the business would not run efficiently. Also, I found it interesting how each rule answers a question that can have multiple outcomes and can easily be depicted by a visual known as a decision tree.

    • After learning about the swim lane diagrams, it’s was interesting to me to see how often you can use them. You can use them for so many different things. I work for an insurance company and we could use a swimlane diagram to show the process of how a policy goes into effect and all the different steps it goes through before it is actually in force. Swimlane diagrams make it easy to show a process and it explains its well. The way that the diagram flows make it easy to see exactly what happens and when it happens.

    • Something interesting that I pulled from the readings was definitely the swim lane diagrams. I never knew how useful they were for so many different things prior to taking this class. I work in retail and there’s a lot of customer service that goes with it and I find them very useful when training new associates on the things as simple as using the cash register to processing online orders for customers. The diagram makes it easy to understand each step by step process.

    • Something interesting that I pulled from the readings was how MIS professionals are in so many different industries assisting with technology such as the healthcare and banking industries. I also found it interesting that there are so many different options for MIS professional to do when they earn their degree. I always thought that MIS professionals built software, but from the very beginning of the semester and by studying for the exam it was reinforced that MIS professionals will not directly build computer programs but they will direct computer programmers on what to build which I found was interesting.

    • One thing I haven’t thought about before and that I wasn’t even knowledgeable of was is the Swim Lane diagram and the ER diagram. I learned these are 2 key and essential tools in not just t,he business process, but can be applied in many different circumstances. I was able to use the Swim Lane in one of my recent meeting, to explain certain processes that we go through and how to improve them. This just reinforced my interest in this subject and the different areas that MIS applies to. Through some of these processes I feel that my personal business ventures would profit greatly from this essential information.

    • That might be the first time I realize how important the swim lane diagram is. When I look at the document, there are too much words and makes me feel that this is a complicated process. However, once I use swim lane diagram to decompose it, I suddenly find it just composed of some simple pieces. Also, I finally know there is a huge difference between IT and IS!

    • I prepared for the exam by doing the study guide. I made sure to fill in all the fill in the word paragraphs and study those key terms. I also read the readings and pulled out the interesting things I found. Some of them were what is MIS because before taking this class I had no idea what it actually was and what they do. I also found the difference between IT and IS interesting because I assumed they were the same thing. Lastly I went over ERD and Swim lane diagrams because I knew those would be on the exam.

    • One thing I thought about while studying for the exam was the importance and usefulness of Swim Lane Diagrams and Entity Relationship to expedite even the most simple of business practices. Sometimes, the information involved seems like common knowledge, but having an ERD or SWD on hand can save valuable time when sharing information or locating a potential problem. Also, I thought about how the importance of the use of technology by a firm has increased dramatically over the past few decades. I wonder what the technological business landscape will look like in another two decades.

    • This course makes me realized for the first time how a diagram could make things so much easier when words might make it harder. In terms of the explaining the business process and demonstrate its operation logic, I always intended to use descriptive narrative for a detail instruction. But after taking this course, i found out diagram, especially Swim Lane Diagram could make things so much easier.

    • The main revelation I’ve had while taking this course is the sheer value of MIS in all aspects of business. In today’s world of data, having a strong MIS foundation is necessary for a business’s success. I can now perceive how MIS has relevance in Marketing, Finance, Management and just about all other department’s of business. Also, we’ve learned how MIS can make processes more efficient by the use of diagrams such as the swim-lane diagram and ERD’s. Overall, it is intriguing how MIS makes a business better and more efficient. My perspective has changed and I would like to have some experience with MIS in real time!

    • That technology and business can be intertwined. Specifically, using systems in the business aspect to train and inform stakeholders of company’s processes and functions. I was very surprised that organizations would use these systems. One benefit is that they can be used to eliminate costly functions in a system.

    • Before taking this MIS class, I never realized how much more efficient a company can become after using process mapping, swimlane diagrams, and ERDs. Using these diagrams lets a company look at their own process and determine any holes, inefficiencies, or areas that need to worked on. Just as important, they let other companies see just how efficient and well ran an organization is. When traveling to another company, I will now be taking note on any use of these diagrams.

    • While preparing for the exam, the swim lane diagram finally started to click for me. At first I never thought how complicated a large paragraph worth of explanation could be or how much detail is missed until i started making the diagrams. They definitely help to break it down in a way that is easy to understand and full of details. I also have a better understanding of how they can be applied for presentation in a business meeting.

    • Prior to studying, I was having trouble connecting the different components of an ERD diagram. Through readings and our review session I was able to thoroughly understand not only how each component coincides with one another, but why and how we can utilize ERD diagrams, as well as Swimlane diagrams, into real life business scenarios. This put it into perspective which enabled me to do much better on those questions during the exam. Also, seeing visual aids allows me to learn and comprehend information at a more efficient rate.

    • Something interesting that I pulled from the readings while preparing from the exam are the swim lane diagram, ERD, and MIS professionals. I have never seen or learned about swim lane diagram or ERD before and I never know those two diagrams are so helpful and so important in business. Also before taking MIS class, I know very basic things about MIS and I never know that MIS professionals can work in many different industries.

    • What stood out for me was the swim lane diagrams. I was already writing down processes for some of my classes and when I used to organize them it used to be unorganized. But after learning about the swim lane, I’m also able to add additional information that the swim lane incorporates and it helps me understand processes better.

    • I knew of the concept of swim lane diagrams before this class but I thought that it would always be simple to construct them. It turns out you really have to dissect the intricacies of the entire process. If something, even if it just a tiny step, is accidentally missed or glanced over it could really affect the overall quality and effectiveness of the swim lane.

    • Swimlane diagrams and ERD’s were much more complicated than I thought. It’s crazy that one simple step or process can totally change the whole thing. That is what I struggled with. But, I feel that these will be useful in the near future and for anybody who’s running a business. These diagrams can help you to be more organized if you understand how to use them.

    • Not only did the efficiency of process mapping stand out to me, but also MIS in general. The majors offered and the career path to follow stood out to me because it’s evolving. Prior to taking this class, I was unaware of the career paths that people take from the different degrees earned concerning information systems. As well as an evolving field, it is very much needed.

    • One of the things that became more evident to me while preparing for the exam was the scope of versatility of the various diagrams from the unit. The swim lane diagrams are specifically versatile, and their ability to convey (sometimes) complex processes in a streamlined, understandable visual is very valuable. I also found that the decision tree diagrams can be very helpful in conveying business processes in a comprehensive yet simple way. I have a current project I am working on in which I need to lay out business rules for a new system function and I intend to use these tools (wish me luck ;))!

    • I had a general idea of what swim lanes and ERDs were, however, while studying for the same I paid more attention to the ERD. I’m not a big fan of ERDs because it seems more complicated than Swimlanes. Swimlanes are more straight to the point. ERDs are more confusing with the entity and attributes. Now, ERD is not as confusing to me. I think I am getting the hang of it a little.

    • At the risk of being redundant, I will again refer to the use and practicality of the swim lane diagrams. When compared to the ERDs, I still feel that the swim lane diagram offers any user the ability to follow a process. A user with little-to-no experience can easily identify the actors, the steps, and the decisions that are made throughout an entire process.

    • I found that system architecture is the conceptual model that defines the structure, behavior, and different views of a system interesting.

    • I also think the learning about the use of swim lane diagrams and ERD’s were a few of the more interesting things i have pulled from the reading since joining this course. I previously had no knowledge of them and it is interesting to me how someone with no previous knowledge can become accustom to them quite quickly. The steps are visual and easy to follow throughout the process.

    • I found the conceptual map very interesting and useful. I feel like I will actually use it in my future presentations. I also really like the ER diagram, I think it explains really well the steps and data.

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