Howard Gusoff

One of the biggest impacts this class has brought to my attention was not to underestimate the power of social media for use with business. I have never been the most in tune with social sites like Facebook and Twitter. I have realized that despite these sites seeming to be a barrage of unneeded or unrequited information. There can be a use for a…[Read more]

While it is undeniable that both SCM and CRM are important for a companies success. The CRM has provides information in a much more user friendly way, the data visualization makes information more accessible to someone who doesn’t look at spreadsheets everyday. Having info like sales figures or customer response in a much more readable state…[Read more]

Undoubtedly one of the most important innovation of the last few years is cloud computing. Many people see the cloud as a wireless space that hold all their photos or perhaps its where all those funny cat videos on youtube come from. In reality the cloud is just someone else’s computer. This is very beneficial not only to users but to business as…[Read more]

I am a business management major and collecting accurate data is vital for a business to be able to grow and succeed. Without a proper system to report information, a business may be inclined to make poor decisions. For example, if a report shows inventory zero, but that data hasn’t gotten updated. manufacturing may decide not order enough…[Read more]

Weather we realize it or not we use decision trees every day in our lives. I work in a technical support call center and i advise my agents to make decisions based on customer interactions and investigation techniques. The troubleshooting process is one giant decision tree. it starts with identifying the issue then narrowing down the possible…[Read more]

I work in a technical support field. Swim lane and ERD diagrams can be used to understand how different departments interact with one another and visualize what activities each department is responsible for. We have a document known as the ownership matrix. This is essentially an ERD that lists the responsibilities and level of service each of our…[Read more]