Andre M Hartman

  • disruptive-innovation

    As we all know, there are many benefits associated with disruptive innovation. The 5 benefits of disruptive innovation that I ran across in an article are:

    It helps businesses expand its market through innovation with new and existing products/services.
    It exposes businesses to the importance of urgency.
    It helps companies discover its present and future leaders.
    It helps companies discover future opportunities.
    The company culture can turn into a learning community that embraces change.

    What are some other benefits of disruptive innovation? What are the disadvantages of disruptive innovation? What types of companies benefit most from disruptive innovation?


    This week we’ve talked about how companies that are small in size are able to compete with bigger companies due to disruptive innovation. A compelling way to make sure that your company stays on top of disruptive innovation is to follow a very interesting 5 step process that I’ve came across in an article I read.

    Identify your company’s key markets. It is a good idea to access whether the market that your company competes in is going to be positively impacted or negatively impacted by the disruptive innovation so that you can properly manage the situation at hand before it’s too late.
    Identify priority markets. This will help you redefine your market segments and adjust segmentation criteria to suit your company’s needs.
    Analyze industry structure. Utilize Porter’s 5 forces to gain a good understanding of any options and opportunities that are out there.
    Identify what makes each player powerful. The best way to learn how to be the best is to learn from the best.
    Hypothesize on ways to disrupt the status quo. Collect ideas on what can be the next big thing and launch an innovation project for the ideas that seem the most feasible.

    What are your thoughts regarding this approach? Do you think that companies that are the most successful regarding disruptive innovation follow this approach? Are there any steps missing or incomplete?

  • nextgov-medium

    This week we’ve come to the conclusion that company size is one of the major factors of determining how much money the company spends on IT. While I was doing research on how company size correlates to IT spending, I’ve came across interesting findings. Here is a list of key findings that I was intrigued by:

    Large companies often times spend less money on IT than small and midsized companies. The average spending of small companies is 6.9% of revenue on IT, midsize companies spend 4.1%, and large companies spend 3.2%.
    Midsized companies spend $13,100 per employee on IT, while large companies spend $11,580 per employee.
    The majority of the top performers of all company sizes utilize a more conservative approach to IT by avoiding projects that are large and by demanding quick investment payback.

    What are your thoughts on these finding? Why do you think smaller companies spend more on IT than bigger companies? Do you believe these findings are accurate and why?

    • I have no reason to believe that the findings are inaccurate, but there is a bias to the calculation of IT spending as a percentage of revenue; larger companies, by the article’s definition, have larger revenue streams than smaller companies. Thus, if two companies spend the same amount on IT, the larger of the two will spend less as a percentage of revenue than the smaller one.
      I liked that the article recognized that smarter spending—not more spending—is the hallmark of a successful IT operation. Just because an IT investment is costlier, it is not necessarily better for an organization; a costlier IT project can also artificially boost expectations about the value created by the project. When management is expecting miracles from a costly IT investment, even a successful implementation can disappoint. Thus, it is important to choose IT investments wisely (taking note of Hubbard’s recommendations in “Everything Is Measurable”) and be realistic about their effects on the business.

  • How-to-Manage-Chargeback-Reason-Code-85

    This week we’ve had discussions centered on funding, costing, pricing and chargeback. The one that particular drew my attention the most is chargeback. In the article that I stumbled upon, it explains that chargeback “is a strategy deployed where departments get an internal bill (or “cross charge”) for the costs that are directly associated to the IT Service usage” and some of the common benefits of chargeback. The three common benefits of chargeback that are mentioned in the article are:

    Business departments are held responsible for the usage they incur
    Serves as a visual reference as to the reasons why certain services cost a particular price
    Helps IT properly respond to customer demand by knowing if there needs to be an additional charge for services needed

    What are some of the other benefit of utilizing a chargeback strategy? What type of business model does a chargeback strategy most suite and why?

  • I personally do not think that Ohmconnect could have a better business model. A lot of people nowadays are looking for ways to cut back on their bills already as it is due to the economy. The fact that people get paid to cut back is going to have people signing up for Ohmconnect once they find out about it. The only problems that I can forsee is…[Read more]

  • 1. I think that Apple’s strategic production forecasting “plan of record” needs a lot of fine tuning since it tends to be very inaccurate. If Apple’s strategic production forecasting “plan of record” were great, then there wouldn’t be a lot of instances of where Apple has to adjust its plan to properly meet demand. The fact that Apple adjusts…[Read more]

  • I think that there is a sudden increase in company security breaches because hackers are getting smarter and smarter each day. They know that there are key vulnerabilities that exist in most systems and that are hard for companies to protect and are going after them. Companies are definitely not getting lazy with IT security. Most companies have…[Read more]

  • I agree with Ennico’s points. You should definitely introduce who you are so that people know who they are speaking with and it also makes it more personal. You should definitely sell what you are talking about to the other person and leave them wanting more so that it can lead to a follow-up discussion for some time in the near future. What p…[Read more]

  • I agree with the author’s three-point structure for status reports. All status reports should include the overall project health so that others can get a sense of whether the project is going well or not, right away. Major accomplishments should be tracked to assure stakeholders that the work is being done in a timely fashion and can be very e…[Read more]

  • Measure

    This week we’ve had interesting discussions on gauging the value of IT. While I was researching ways to measure the value IT brings to the table, I stumbled upon this article. According to, there are 5 ways to measure the value of IT.

    Create metrics where IT influences mission outcomes. Work with key stakeholders whose processes are impacted from the IT investment.

    Develop metrics that measure IT project outcomes on multiple dimensions. Link the metrics with the organization’s strategic objectives.

    Collect good baseline data on measures. Make sure the data that is collected is valid and reliable. The data should include normal operating conditions as well as operations under stress.

    Use dashboard communications. By communicating metrics to stakeholders through the use of dashboards, it lessens the likelihood that the reports will be overlooked. Traditional email reports are often times ignored.

    Share your experiences building metrics and evaluation programs with other CIOs. It gives you the chance to learn what works well and what doesn’t.

    Do you agree or disagree with the 5 ways to measure IT? What are some other ways IT can be measured?

  • A good way to practice giving a better presentation is to practice presenting in front of a group of people that will provide you with honest feedback and are good at presenting themselves. Presentations are extremely important in the real world because a lot of employers are looking for people who have great communication skills. By being a…[Read more]

  • Thumbnail

    A good organizational structure allows an organization to thrive in many ways. Having a good organizational structure, allows the company to identify additional talent needed to take on any additional projects […]

  • I do not think that a single ERP for a multi-national company is the best approach because a multi-national company has a different set of business needs for each of its locations as well as a different set of regulations. Also, I think that it is safer for a multi-national company to have multiple ERP systems because it is important for…[Read more]

  • I agree with Gartner’s assertion that on-premises ERPs will be considered legacy systems because new technology is constantly developing at an extremely rapid rate. Companies constantly have to customize their on-premises ERP systems, which tends to be very expensive and inconvenient. Technology experts will definitely come up with a better s…[Read more]

  • I believe that systems thinking in the public sector is very crucial to its success because the public sector has problems whose solutions are not obvious. Since the public sector is supposed to proactively service the public and provide them with solutions, the public sector has to take into account many actors and has to help those actors see…[Read more]

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    According to, the three ways CRM improves business processes are:

    The CRM System As a Smart File Cabinet – CRM systems make sure everyone in the organization is aware of the customer’s relationship […]

    • Like we discussed in class CRM systems are a great tool for a business. Looking at CRM’s from an E-commerce point of view CRM’s allows companies to make suggestions on certain products to a customer ex: customers also bought this with this product, or a similar products section at the bottom of the page. This would be an advantage because it usually will get the customer to purchase more than just one item before they check out. A disadvantage to this is when the company crosses that fine line going from using a CRM as a business tool too becoming a little creepy/stalker, which will scare people away. For example, during class the professor told us how Target used their CRM to send a pregnant girl coupons for fertility item.

      Overall I love CRM systems. The more a company knows about its customers the more profitable it will be.

  • Innovation and creativity do not necessarily need to go hand and hand. Businesses should definitely make sure that they find their proper balance of innovation and creativity because both are needed in order to be successful. However, every business has to make sure that they set themselves apart by focusing on its strengths in comparison to its…[Read more]

  • audience-sleeping

    According to, the six ways to avoid “Death By PowerPoint” are:

    Mix up your media
    Send content ahead of time
    Intersperse content with discussion, group exercises, and reflection time
    Give handouts
    Use eye catching software
    Use props

    These six steps are crucial for delivering a successful PowerPoint presentation because it addresses all styles of learning and promotes audience engagement. Most people retain information better when they are actively engaged rather than just listening to someone relay information. The two items that never cross my mind when it comes to delivering PowerPoint presentations are send content ahead of time and giving handouts. From the article, I learned that it is important to send content ahead of time because it allows people to come prepared to discuss your content and ask questions rather than listen to your presentation. I also learned that handouts are important because people love knowing they don’t have to take full notes and can simple listen. Do you think sending content ahead of time makes your PowerPoint presentation pointless or enhances it? Do handouts lead to information overload?

    • Sending content ahead of time definitely has value, and it’s something i’ve never considered either. I think it’s tough in a classroom setting though, for a number of reasons. When doing school presentations, we’re pretty programmed to do exactly what the professor tells us, and I know that i’ve personally never had a professor to tell me to send my presentation to the rest of the class ahead of time. Another issue with that is that most people would probably ignore it. A lot of people would probably assume that since they’re going to see the presentation anyway, they don’t need to look at it ahead of time. There’s also the potential for people looking at the presentation ahead of time and then not attending the actual presentation, because they don’t feel the need to. I know that in many of my courses, when a professor provides slides ahead of time (especially if they aren’t making attendance mandatory), many students just look at the information on their own and then don’t attend the class at all.

      As far as handouts go, I think there needs to be a balance. The handouts should just highlight the main takeaways of the presentation (perhaps the 3 main points), so that even if people only remember 3 points, they can have them in writing with additional details. I think handouts need to be kept concise and pertinent to the subject matter, otherwise they can become distracting and cause information overload.

    • Sending out content ahead of time is definitely a good strategy, but only if the audience actually reads the slides beforehand and if the presenter then actively engages the audience. At least in the case of students, I think most students probably don’t look at the slides until the professor is covering them. For example, in class last Thursday, most of us had not looked at any of the required videos/readings for class, so the professor was not able to have a more engaging lecture. On the other hand, if the professor doesn’t engage, and the students have already read the slides, then I think students will just try to work on other things instead.
      As for the handouts, I agree with Jacklin in that there needs to be a balance. If the presenter just simply gives handouts with everything on it, then the audience more focus more on reading them instead of listening to the presenter. Providing handouts with only the main takeaways would be a good balance, though.
      As for the other points mentioned, I mostly agree with them. Mixing up the media, interspersing content, and using eye-catching software can certainly be good strategies to keep the audience interested in the PowerPoint. Using props can go either way though. I think that as long as the prop actually adds to the presentation rather than come off as silly of meaningless, then it can be a good tool.

    • I think it is crucial to send out PowerPoints prior to a presentation because it allows the audience members get a better idea of what the presentation will cover. It also allows the audience to come up with potential questions ahead of time, based off the slides. Also, by handing out copies, audience members can focus more on what you are saying and less on copying the words on the slides. For example, I have had several professors who would not provide slides prior to class. As a result, I would copy half the notes on the slides and only write down half of what the professor was saying. This caused me to have incomplete and ineffective notes. It’s important to handout slides prior, but I agree with John and Jacklin that it needs to be balanced. Having all the information a presenter will go over on the slides that are distributed to the audience would be an overload. Although it’s important to share slides ahead of time, for student presentations in class, they are not necessary. I feel many students aren’t listening to student presentations because they don’t need the information to pass the course.
      For the other points mentioned, I think mixing up media and using props can be problematic. First, with mixing up media, I feel a lot of people try to use multiple forms of media in their PowerPoint because they know it’s a good idea, but do it in a way that’s ineffective. I have seen many presentations put up media that doesn’t link to the topic or distract from it. One in particular I recall is a presentation on LEGOs. On one slide there was a picture of a person with a prosthetic leg made out of LEGOs which distracted myself as well as the professor, causing the image to take away from the main point of the presentation. As far as props go, I think it comes down to what the prop is and how it’s utilized. You can have a potentially good prop, but use it in a way that doesn’t convey the message.

    • I agree with James about the use of props. Especially in a professional setting, I think it would be very easy for props to become distracting. Either it’s going to make the discussion stray from the content, or it’s going to be such an obvious demonstration of what you’re trying to say that it’s also going to be ineffective. The only way to determine if the particular prop you have in mind is going to be effective is to really analyze the audience you’re going to be presenting to. If it’s you’re going to show a new type of software to a group of web developers, it’ll probably be well received. Showing that same software to high schoolers (in general) probably won’t have much on an impact.
      I also think that group exercises are effective only if the audience is familiar with one another. As a relatively introverted person, if I’m taking time out of my day at work to see a lecture and the speaker uses 20 minutes of that time to have me introduce myself and do a silly exercise with the person next to me, I’m probably going to be annoyed.

    • To expand on Jacklin and John’s points regarding handouts, I agree that handouts that contain only a presentation’s main points are the most effective. When studying for tests in lecture-based classes, I prefer reviewing handouts that outline main points to having to trudge through pages of my notes (most of which was copied directly from the slides, anyway). Along with making studying a more focused exercise, providing simple handouts frees up an audience to focus on the presenter’s verbal contributions and take notes elaborating on the presenter’s key remarks.
      Another idea that I have seen successfully and unsuccessfully employed is to give an audience handouts with fill-in-the-blank style main points—for example, “Artist Paul Gaugin made important contributions to the _________ art movement.” When successful, this tactic enhances audience engagement because it discourages audience members from “zoning out.” When unsuccessful, this tactic causes audience members to obsess over filling in their handouts, making them completely tune out spoken information unrelated to the handout’s points. As with any other technique, a presenter must understand his audience’s attention span and interest level.

  • Andre M Hartman‘s profile was updated 2 years, 10 months ago

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