misdemo.temple.edu/spring103
Search Results for: --------
Chair’s Message – May 2018

As the academic year draws to a close, we have much to celebrate. I am proud of our excellent students and their big win at this year’s AIS Student Chapter Leadership Conference. A record five teams won for their entries in analytics, blockchain, and artificial intelligence. Also, congratulations to Professor Jeremy Shafer, who won AIS Chapter Adviser of the Year.
Our signature event with the Institute for Business and Information Technology (IBIT), the Eighteenth Annual Fox IT Awards, was a great success. The honorees were technology innovators and leaders John Turner of 3M, James Rhee of Ashley Stewart, and Dave Kotch of FMC Corporation.
IBIT also hosted the third annual National Cyber Analyst Challenge, with 10 teams competing for $25,000 in prizes.
I am also proud of our graduates. Read about recent grads Emily Schucker and Frank Tkachenko, who are using what they’ve learned while in the MIS program to start their careers. We also catch up with two experienced alumni – Michael Luckenbill and Joshua Sandoe – as they find themselves well prepared to take on new career challenges.
With regard to research, read about the launch of our MIS Visiting Scholars Series, which brings leading academics to Temple for a week-long residency. Also learn how Professor Jing Gong studies the impact of information technology on consumer behavior and finds the unexpected.
Temple AIS students win big in national competition
Five Temple University undergraduate teams were winners in contests judged during the Association for Information System’s Student Chapter Leadership Conference in Dallas in April.
The contests pitted Temple against schools in the U.S. and abroad, including the universities of Alabama, Georgia, Michigan and Colorado; Saudi Arabia’s Prince Sultan University and the University of Gdansk in Poland. Temple is hosting the 2019 conference.
Faculty advisor Jeremy Shafer said he knew the students were “world class” but he was overwhelmed by their performances, “We ended up sending the six teams that made it through first round to the finals, a big achievement.”
Shafer won, too, recognized with the AIS Advisor of the year award, a new honor.
“I was really stunned, humbled,” Shafer said.
Find details about the winning projects below.
The Computational Society Case Study Challenge
First Place — Cara Evans, Rebecca Jackson, Zoe Weiner
Evans ’19, Jackson ’19 and Weiner ’18 explored how new technologies — specifically smart phones, radio-frequency identification (RFID) and “smart mirrors” – can help physical stores out sell Internet options. They found many retailers invested in one technology at a time but concluded offering multiple technologies simultaneously would be better.
“To survive, the physical stores have to offer something online can’t,” Jackson said. “Together (these technologies) create great customer experiences.”
Third Place — Andrea Behler, Erin Ebling, Michelle Pangestu
Behler ’19, Ebling ’20 and Pangestu ’20 explored how technology could affect well-being.
The team concluded that new programs using virtual reality and artificial intelligence could allow athletes to train without fear of injuries and could monitor vital signs to construct tailor-made work-outs. They found that video games like Pokemon Go! encouraged people to be more active.
“You have gamers who become more athletic and athletes who turn into gamers,” Behler said. “Each are realizing true health benefits.”
NBCUniversal Analytics Challenge
First Place — Chi Pham, Ngoc (Nathan) Pham, Run Zhu
Chi Pham ’19, Ngoc Pham ’19 and Zhu ’18 focused on QVC’s existing warehouses to determine why customers complained about deliveries. Data showed that a majority were unhappy waiting more than one week for goods. They found 97 percent of products shipped from four Northeastern warehouses to customers nationwide.
“We focused on the story,” Ngoc Pham said. “The judges liked that the flow was easy to follow and there were specific recommendations that could be applied within one to three months.”
Second Place — Quyen Le, Tung Nguyen, Cong Ngo
Le ‘20, Nguyen ’20 and Ngo ’20 approached the QVC data with the question: Does delivery speed matter?
They calculated delivery times for loyal shoppers who purchased things more than once and one-time shoppers in eight different product categories. They concluded that customer retention would increase by 27 percent if the company improved delivery times. QVC could do that by changing its warehouse system.
“Our strategies optimized distribution of work to ship the right products to the right people at the right time,” Le said.
Emerging Technology Development Challenges
Third Place — Albert Semin, Christopher Sidorchuck, Graham Geiger, Mason Elliott
Blockchain technology is new and oft-challenging to comprehend. That’s one reason Semin ‘19, Sidorchuck ‘19, Geiger ‘20 and Elliott ‘20 decided to accept the challenge.
The team put together a network that, while mostly theoretical, “could absolutely work 100 percent,” said Sidorchuck said. It created a transparent supply chain that allowed decisions to be made in real time, keeping all participants in a project accountable while also maintaining privacy needs.
“Some people say (blockchain technology) is going to be as big as the Internet or close,” said Sidorchuck, “I don’t know about that, but it’s going to be pretty important in the next 10 or 20 years. “
Tech leaders Turner, Rhee, and Kotch honored at Eighteenth Annual Fox IT awards
Alumni Michael Luckenbill and Joshua Sandoe are well-prepared for new challenges
While Michael Luckenbill ‘08 and Joshua Sandoe ’16 are no longer students, they’ve never stopped learning. Luckenbill has handled business intelligence for a food service conglomerate, merged technologies for two music giants and created custom financial asset software. Sandoe has only worked for one company since graduation, but his job changes every six months, meaning he’s already worked in the company’s business technology solutions center, served as a global information security data analyst and tried his hand at project management.
It’s a lot of change, but both alumni say Temple University’s Fox School of Business prepared them for the professional challenges.
It’s been a really good experience and it speaks to the education I received at Temple because we covered so many different areas,” Sandoe said. “I’ve had business roles, more technical roles, a role as a data analyst; and I was prepared for all of it.
Luckenbill, whose graduation in the midst of the global financial crisis prompted some to advise against technology-related jobs, said taking core Management Information System classes and the accompanying lab work meant he was ready to jump into (almost) any role on day one.
I was prepared to be hands-on with the technology instead of being hands-off,” Luckenbill said. “I used everything, my project management and database course, my software architecture course…
For the last seven years, Luckenbill has worked for LiquidHub, a Wayne-based digital customer engagement firm. As a technology manager in the custom application development division, Luckenbill works with multiple clients, most recently a financial asset firm.
“Even though things are different, custom application development doesn’t change much,” he said. “It’s understanding the business model for that particular client and what they’re trying to achieve.”

After graduating in December 2016, Sandoe joined biopharmaceutical giant Pfizer as a business technology rotational associate, meaning he’ll hold four different positions in his first two years on the job.
“It’s a very unique opportunity to see a lot of different worlds and meet a lot of smart people you may not have met if you were in one role from the beginning,” Sandoe said. “A lot of people say you start to get really comfortable with a job at the six month point and that’s when you pack up and enter next role. If someone’s looking for a routine, every-day-doing-the-same-thing routine, this is not a route I’d suggest taking.”
But it’s worked for Sandoe.
“I always get very excited before I transfer to the next role,” he said. “l’ve learned so much in a year and a half. The difference between then and now, my level of competency, it’s night and day.”
Recent MIS grads Emily Schucker and Frank Tkachenko find their paths to success
Emily Schucker ’17 thought she’d major in biology when she began studying at Temple University. Frank Tkachenko ’18 planned to reinvent himself. Both found their paths thanks to the Fox School of Business.
Schucker enjoyed technology, but she couldn’t see juggling her people-focused personality with solitary technical work. Then she learned about the Management Information Systems program.
“I went out on a limb with MIS and I’m very happy I did. I figured out what I wanted to do,” said Schucker, a technical analyst for DecisivEdge, LLC, a Delaware-based business consulting and technology services company. “MIS gave me the perfect balance. I learned to coordinate different technologies and talk to clients. I could manage people and manage code.”
At Temple, Tkachenko launched a fashion-focused Instagram and blog to hone his own style and to help others. That initiative, and his academics, helped land as a social media and content analyst at Adworthy, a Langhorne-based SaaS/Digital agency.
“The side hustle got me into non-traditional marketing, carving out a niche online and putting all you can into it in terms of social media and web design and email marketing,” Tkachenko said. “My favorite MIS class looked at user interface and experiences. It taught me how to be critical of things and how to fix them. It applies to much more than just information systems. I never knew I’d be so interested in UI/UX and design thinking or that I’d use that at my new job.”
Tkachenko expects to front-end manage client accounts and assist with back-end application development.

“For some people, advertising and marketing have a little bit of a negative connotation but the right ad at the right time to the right person gives someone something they’re looking for and helps a company sell a product and it’s a win-win,” he said. “I think I’m most excited about starting and creating something of my own. I know I’ll be working for myself one day.”
Schucker’s internship at the Children’s Hospital of Philadelphia showed her she could mix medicine with technology. With her double major in MIS and Biology, she moved to DecisivEdge. Her first big client was a Maine-based health care company.
“When they talk about what they do, I can understand both sides of the equation because I have familiarity with both areas,” she said.
As project manager, Schucker designed the company’s web app and portal, something she did as an undergraduate.
“I used a lot of tools I learned in class: how to interact with a client, how to get what I needed out of them, how to ask different questions and then how to manage the information I was given in a professional manner,” she said. “I was also able to manage the business developers who worked on my team.”
Schucker loves combining her passions.
“I love the technology and learning new things and that it’s growing and there’s more to know at all times,” she said. “I love being able to interact with people and the challenge of sitting down with a client who has nothing to start with, just an idea, and bringing it to life, making their dream a reality.”
Gong’s research finds the unexpected in consumers’ behavior
Jing Gong’s research looks at the intersection of economics and information systems, analyzing what impact technology has on consumer behavior and business profitability. One of the thing she most enjoys about her work? The results can be somewhat surprising.
“Some of the findings aren’t intuitive when you first think of them, but if you dig deeper, you can usually find theories to support what’s going on,” Gong said. “For good research, you should have strong theories to support your findings. Or if you can create a new theory, that’s good, too.”
Take her current research, looking at how the growth of Uber has affected car sales in certain Chinese cities. Looking at registration data, she found that car sales had increased an estimated 8 percent per month after Uber entered a market.
“People thought there’d be a decrease in sales and that may be true for people in Philadelphia or New York, they may stop buying cars and start to use Uber to go to restaurants and bars. It’s very easy and they don’t have to worry about drinking or missing the bus or missing other transportation,” she said.
For example, “a lot of marginal people who are deciding whether or not to get a car, if they have the money, are getting the car because it can give them an additional income,” she said.
Or consider Gong’s first published research paper, a collaboration with her Carnegie Mellon University Ph.D. advisor, Prof. Michael D. Smith, and Prof. Rahul Telang, a work that was printed in the Journal of Retailing in June 2015. The researchers looked at how changing the cost of digital movie sale prices affected digital rentals of those movies. Contrary to expectations, reducing movie sale prices did not negatively affect rentals. In fact, price promotions in the sales arena boosted rental sales.
“Traditionally, you would expect one channel to cannibalize the other channel. But here there actually was a positive spillover across channels,” said Gong, who is also doing research that looks at online freelancing platforms and crowd funding sites.
Gong joined the Fox faculty as a tenure-track assistant professor in Fall 2018. In addition to her Ph.D. in Information Systems and Management from Carnegie Mellon, Gong holds a Bachelor’s in Information Management and Information Systems from Beijing’s Tsinghua University. Her research has been used to shape public policy and private marketing decisions.
This Spring, Gong taught Data Analytics, a requirement for undergraduates majoring in Management Information Systems that builds a foundation for storing and analyzing data.
“Teaching them to analyze is a lot of fun,” she said. “We teach student different methods so they can discover hidden patterns in the data or predict what consumers are going to do in the future.”
Cyber Analyst Challenge and Conference Bridges Academic-Industry Gap
Capstone students demonstrate technology’s transformative impact
From streamlining the dining experience to changing the way families care for ailing loved ones, the Spring MIS Capstone Showcase demonstrated the transformative impact of technology. On April 24th, 2018, nine teams of seniors from three classes, as selected by their professors, presented their final projects. These projects were the culmination of a semester (and four years) of hard work, which involved everything from creating a business plan to designing a functional prototype.
The winning team, which was selected by a panel of industry experts and Temple faculty, designed an application geared toward urbanites looking for an enjoyable night out. The app uses real-time data to give insight into the crowd and experience at a given location, while also acting as a marketing tool for bar owners. Mentored by Sondra Barbour, Member of the Board of Directors at 3M, Bridgette Brodnyan, Sean Dougherty, Kevin Lynch, and Marlea Tremper received a $500 prize.
The full roster of projects presented at the April 2018 event included:
SmartCare
This project integrates smart pill bottles with a proprietary health management application that allows patients to manage their personal health and reduce the physical, mental and emotional burden on caretakers.
Team: Ian Usher, Kayla Herbst, Eric Rose, Claudine Youssef, Yu Zhou
Mentor: Jeff Hamilton
Course Catcher
An application that allows students to better plan, track, and maintain their course schedules every semester.
Team: Jane Kraus, Michael Biffen, Justin Teyssier, John Kumpf
Mentor: Cindy Leavitt
The Move
An app geared toward urbanites and bar owners that allows users to search through bars based off of pertinent criteria and see real-time engagement data.
Team: Bridgette Brodnyan, Sean Dougherty, Kevin Lynch, Marlea Tremper
Mentor: Sondra Barbour
License Key Sentry
A software enabling organizations to improve the software license management process by distributing, tracking, and retrieving software licenses and notifying managers of improper usage
Team: Kellen O’Connor, Andrew Kondelin, Jack Perrotta, Michael Doyle
Mentor: Dinesh Desai
Blend
An application providing recipes and meal schedules for patients who are reliant on a blended diet.
Team: Cole Derhammer. Anthony Wong, Christopher Kutzler, Amy Njuguna
Mentor: Andrea Anania
myHealth
A patient-facing, patient-maintained mobile digital wallet for personal health records and a proprietary SFTP plugin that healthcare providers can use to access those records.
Team: Ari Abramson, Arlo Antle, Noah Gottlieb, Tymofiy Rabchuk
Mentor: Viktoria Friedman
Dibs
An application that allows users to make reservations at their favorite restaurants, select a seating preference, and order their meal ahead of their arrival.
Team: Ajah Puryear , Jose Gil , Noah Fulkroad Parth Patel , and Malik Donald
Mentor: Bruce Fadem
Parallel
An application that allows users to rent out their empty driveways to others who need a parking spot.
Team: Gabrielle Finley, Matt Funk, Nicole Bilder, Anthony D’Amico, Alan Divver
Mentor: Michael Luckenbill
Book Broker
A system for college students to buy and sell textbooks at their university.
Team: Angie Wang, Tim McNiff, Jurgen Aliag, Frank Tkachenko
Mentor: Ilya Rogov
MIS launches new Visiting Scholar series
Dr. Amrit Tiwana, P. George Benson Professor of Management Information Systems at the University of Georgia, is the inaugural MIS Visiting Scholar.
The MIS Visiting Scholar Series engages leading academics in a short residency at Temple. As part of the residency, the scholars engage with Fox faculty, doctoral students, and Institute for Business and Information Technology board members.
According to MIS Department Chair David Schuff, who created the program to foster collaboration and bring in new research and teaching ideas:
“The Visiting Scholar program is a great way to gain new perspectives from top faculty in the field, and also to share with them the great things we are doing at Fox.”
Tiwana, an expert in platform ecosystems and IT architecture, has collaborated with organizations such as UPS, SAP, IBM, Lilly, and Toshiba. During his Temple visit, he led seminars on industry relevant research. Tiwana also engaged in one-on-one collaborative sessions with faculty, met with members of the Fox IT advisory board, and served as a guest speaker in a doctoral seminar.
The series will host one visiting scholar per semester. The next visitor is planned for Fall 2018.
