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DIGITIZATION 20
How will digitization change business, education, and society in the next 20 years?
November 7, 2019
Temple University, Philadelphia, PA
How will digitization change business, education, and society in the next 20 years? In the last 20 years we have seen massive transformation including new ways to engage, provide services, transact, manufacture, educate, acquire, and distribute. They have also brought new risks. What will the next 20 years look like? Learn about how society, industries, markets, and technologies will change.
The interactive, one-day conference will celebrate the 20-year anniversary of the founding of Temple’s Management Information Systems Department by featuring provocative thought leadership from industry and academia.
KEYNOTE

Niraj Patel, Managing Director – AI, DMI
FORMAT
The conference has a unique format featuring 7-9 minute position statements about what the digital future will look like in 20 years. The sessions will interleave academics with practitioners so that each group can immediately comment or apply the other’s viewpoint. Selected speakers include:
Sunil Misra, President, Emtec, Inc.
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Christopher Kearns, Senior Vice President, NBCUniversal Media, LLC
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Karah Salaets, Lead Design Researcher, Research and Strategy Studio, Capgemini Invent
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Andy Johnson, Vice President, AmerisourceBergen
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John Shain, President, Automated Financial Systems, Inc.
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Sukumar Narayanan, President, DecisivEdge
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Jim Mangione, Director, Pfizer
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Matti Rossi, Professor, Aalto University
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Jason Thatcher, Professor & Endowed Faculty Fellow, University of Alabama
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Monica Tremblay, Associate Professor, William and Mary
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Alan Dennis, Professor & Chambers Chair, Indiana University
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Ozgur Turetken, Professor & Associate Dean, Ryerson University
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Richard Watson, Professor & Fuqua Distinguished Chair, University of Georgia
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John D’Arcy, Professor and Deutsch Faculty Fellow, University of Delaware
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Jane Fedorowicz, Chester B. Slade Professor, Bentley University
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Ramesh Sharda, Watson Chair, Vice Dean, Oklahoma State University
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Detmar Straub, Professor & IBIT Research Fellow, Temple University
REGISTRATION
Attendance is by invitation only and seats are limited. If you are interested in attending, please send an email to misdept@temple.edu with your name, title, organization and personal website or LinkedIn page.
ABOUT
The conference was conceived and organized by co-chairs David Schuff, Laurel Miller, and Munir Mandviwalla.
BBA-MIS Survey
Chair’s Message – October 2019
It is always a thrill to welcome back our students for the new academic year. This year, however, is particularly exciting as we celebrate the Temple MIS Department’s 20th year with a series of events to commemorate this important milestone. We began with a kickoff reception in August with alumni and faculty. The celebration will culminate with the Institute for Business and Information Technology’s 20th Annual Information Technology Awards in April 2020.
We welcome two new faculty to the department – Taha Havakhor and Arjan Raven. Dr. Havakhor’s research focuses on IT entrepreneurship and Dr. Raven brings a wealth of industry experience to the classroom. Also learn about Sunil Wattal‘s latest research in digital transformation.
Read about how new content in three of our courses prepare students for the API economy. Professors Jeremy Shafer and Mart Doyle explain how students will build an API, deploy it to the cloud, and integrate it in into a browser-based application. This will create savvy business-focused developers who understand modern application architectures.
We also profile how three successful alumni have progressed in their careers. Read about two of our undergraduate alums, Ilya Rogov (MIS ’10) and Urvi Patel (MIS ‘06). Rogov discusses how MIS prepared him for his career as a web developer and Patel shares how she achieved success in several areas including cyber security and digital innovation. Also read about how Darin Bartholomew (MS ’17) applied what he learned in the MS in IT Auditing and Cyber Security to launch his career in cyber security.
Here’s to a great 20th year!
MIS Department kicks off 20th year with reception for alumni, students, and faculty




New faculty bring big ideas on IT entrepreneurship and innovation
This semester, the MIS department welcomes two new faculty members, Arjan “AJ” Raven and Taha Havakhor.

Raven joins the department as Associate Professor of Management Information Systems. He comes to Temple after five years in industry, during which time he worked on projects including launching the US presence of an Italian manufacturing company as well as consulting on the many tech aspects of New York City’s famed Independent Film Festival Festival.
It’s a return to academia for Raven, who previously held faculty positions at Georgia State University and Kennesaw State University.
Raven’s teaching style is defined by his ability to see a course from a student’s point of view. “I work hard to keep lessons engaging, especially through applied work, in-class exercises,” says Raven. He might, for example, ask students to analyze how and when packages are delivered to consumers by ecommerce sites like Amazon. “I’ll ask them how technology might change this process in the next two years, and I give them time to brainstorm in small groups,” Raven explains.
These lessons can be as instructive for Raven as they are for the students themselves. “When I was away from academia, students are what I missed most. They’re often up to date on consumer trends and all the latest apps,” he says. “I learn from them!”

Taha Havakhor, Assistant Professor of Management Information Systems, comes to The Fox School from Oklahoma State University.
His research focuses on IT entrepreneurship and how small start-ups can disrupt the economy. “Look at Uber, they’re not so small anymore, but they were. What makes them so successful? And the more pressing question—what prevents success?” Havakhor research has been published in MIS Quarterly and Information Systems Research, the leading journals in the field. Some of his ongoing projects look at the role of venture capital in the tech industry, talent acquisition, cybersecurity, social media, and “big tech” in the startup world.
“Much of the past research has sought to understand established firms, but less is known about the start-ups,” Havakhor says. “Tech entrepreneurship is complicated, even more so than traditional entrepreneurship because there’s a complex layer of technology over everything else,” he says.
Havakhor relies on machine learning to help analyze the hard-to-see things that drive success, such as the degree of radicalness of a specific innovation at its inception, or the amount of passion a particular firm has for its products. “I use an algorithm that looks at a start-up’s core innovation within a network of related innovations to develop an early assessment of that core innovation’s radicalness with a 93% accuracy rate.” He hopes what he’s learning about these winning firms will help more tech start-ups realize their potential.
Courses give MIS undergrads an edge in the API economy
This semester, the MIS major introduces exciting new content to prepare students for the emerging API economy. A three-course series emphases application development and cloud software deployment, enhancing learning while building skills and confidence. “This sequence emphasizes the interconnectedness of the information. Now it’s not like three 15-week courses, it’s like a single 45-week course that goes from one semester to the next,” says professor Jeremy Shafer, who teaches both the first and third courses in the series.

The first course introduces cloud application programming and JavaScript, but it provides a more holistic view than typical JavaScript classes. This course introduces the idea that a programmer can reach into the cloud for an API and use it in the application at hand. “There’s the code you write, and then there are the resources out there in the cloud for you to bring in and leverage,” says Shafer.
The second course explores networking basics and cloud platforms. “We teach them how to build a very simple API and deploy it on the infrastructure they build,” says David Schuff, professor and chair of the MIS Department, who teaches a section of this course.
Professor Mart Doyle also teaches this second course. “But it’s in the third course that students really bring everything together,” says Doyle. “In the final course, we write an API from scratch. If you understand both halves of the process, and you can put your own API endpoint out in the cloud, there’s nothing you can’t build,” says Shafer.
One powerful shift that separates the Fox School from a typical MIS curriculum is the use of JavaScript across the sequence. “If you use a different computer language in every course, you spend a lot of instructional time just getting used to the language. By investing in one language across the three courses, we give introductory instruction once and build on it,” says Shafer.
A focus on the API economy also unifies this series. Modern businesses mix and match APIs with their own custom-coded tools to solve problems. “It’s no longer a choice between building it all from scratch or buying something out of the box,” says Schuff. Through this series, students learn the end-to-end process. “They learn the business thinking behind it,” says Schuff.
This sequence gives students a number of advantages after graduation. “Our students can have an insightful conversation about how to leverage the cloud to deploy APIs and how to design an application that scales,” says Doyle.
“Students who go through this sequence are coming away with something that will set them apart from their peers from other schools,” says Shafer. “Not everyone is being as aggressive as we are at conveying these ideas.”
Sunil Wattal explores the frontier of digital transformation
Fifteen years ago, it was possible to do strategic planning on a five-year timeline. That was before technology changed the global economic landscape. For some, this constant disruption brings frustration. But not for Sunil Wattal, Associate Professor of MIS at the Fox School. “Digital transformation—that’s the thing I love most,” he says.
Wattal’s research has appeared in prestigious journals including Management Science, MIS Quarterly and Information Systems Research. He’s interested in social computing and innovation in the tech sector. “Most of my work has been on online consumer behavior and the different phenomena in how people behave online,” he explains.
Over the course of his career, his research projects have tracked with seismic changes in trends. Some of his early research examined email marketing; it showed that consumers responded negatively when companies used their names in sales emails. Later, his attention turned to crowdfunding and ridesharing platforms.
Wattal and his colleagues were among the first to research crowdfunding back in 2013. “We looked at Spot.US, a donation-based platform to fund journalism,” says Wattal. An analysis of data from the platform showed how seeing the giving behavior of others—each donation amount was visible on the website—affected consumer behavior.
“We thought that seeing a lot of people contributing would make someone more likely to contribute,” says Wattal. To his surprise, the research found that the reverse is true. People seem to want to give where their gift has more impact, not to a project that already has plenty of funding. That study also revealed that projects that took longer to get funded got more reader engagement than ones that were funded quickly.
Another of Wattal’s notable projects revealed how the introduction of Uber in a city impacted drunk driving fatalities. “We worked with data from the California Highway Patrol as well as publicly available data from Uber,” he says. The research found that when Uber enters a city, drunk driving fatalities are reduced by 3 to 5 percent.
Today, Wattal’s research has pivoted to answer emerging questions. How do consumers react when a company uses its Facebook fan page to push them to an e-commerce platform? Preliminary findings suggest that shoppers on average may not like it, and may unsubscribe from the fan page. He’s also interested in cryptocurrency. “What are the factors that make an ICO successful? Do social media mentions play a role?” he asks.
“Whenever you digitize something, you are not only making it more convenient but you’re also creating all this data and opportunities for research,” says Wattal. “Things are getting transformed in such a way that the next few years are unimaginable.” And for him, nothing could be more exciting.
“Go Big” is the motto for new Digital Innovation in Marketing Program council chair
This fall, the Digital Innovation in Marketing program welcomes a new chair to its advisory council. Collie Turner moves into the role after several years as a council member and serving as a capstone mentor in the program.
“I’m thrilled to help my alma mater like this,” says Turner, an alumna of what is now the Klein School at Temple University. “When I was in college in the early 90s, there was no such thing as digital,” she says. But she honed her expertise on the job, gravitating to the newly formed digital team at a now-shuttered advertising agency.
“Back then, people called me to fix the printer because they didn’t understand the difference between IT and digital,” she recalls. From there, she found her way to innovative startups that worked only in the emerging digital media, including i-frontier. “We were a bunch of 20-somethings making it all up as we went along, and it sparked an entrepreneurial spirit in me,” says Turner.
It was colleagues on the advisory council who asked Turner to become involved in 2016. “I was so impressed by how they found people who were just the right fit. I didn’t go to Fox, but I’ve been in this field for a long while,” she says. During her career, she’s been deeply immersed both in advertising and mobile. Today she’s a senior vice president at GSW Advertising.
She’s also the founder of an ambitious new nonprofit, Heroic Gardens, which provides military veterans access to gardening services. “It’s that entrepreneurial mindset that helped me launch Heroic Gardens. It gives me a sense of pride to say I’m a woman business owner, and I’ve learned a lot that I can share with students, many of whom plan to start their own businesses after graduation,” she says.
As the new council chair, Turner’s focus is on program growth. “We’re all ready to roll up our sleeves and get to work,” she says. “We’re making personal commitments to participate in recruitment and leverage our networks.”
Now that this program is not brand new anymore, it’s time to really get the word out about a master’s degree in business that is unique and on the cutting edge of the field, according to Turner. “Our faculty are big thinkers and have so much to offer students intellectually and professionally,” Turner says. “The feedback I hear from students is that they know they’re getting a one-in-a-million education with this curriculum.”
With Turner at the helm of the advisory council, it seems like soon everyone else will know it too.
From East Africa to Horsham, PA, MIS grads succeed in web development and cyber security
When Ilya Rogov (MIS ’10) came to the Fox School as a freshman, he thought he’d work as a business analyst after graduation. “But my career evolved organically. Over time, I found myself writing more code and database queries, and now that’s what I do every day,” says Rogov. With nearly a decade of experience, he’s worked in several industries, including medical publishing, media distribution, and automotive distribution. His focus has been on the LAMP stack.
For the past five years, Rogov has been a web developer at Turn 14, a wholesale auto parts distributor in Horsham, Pennsylvania. “I work on a fairly small team, and we custom build most of the business’s software,” he says. Rogov helped create an app that allows warehouse workers to receive items from an automated conveyor system as well as Turn 14’s e-commerce website. “I write the code that determines the look and feel of that site, and I have a lot of freedom in what I do,” he says.
Rogov honed these skills while in the MIS program. “Our professors were great. For example, Mart Doyle always gave us real-world examples, many from his own experience, which is how I learn best,” says Rogov. He still appreciates the way Doyle and other professors put lessons in context, setting him up for success in his career.
When Urvi Patel (MIS ’06) came to Temple from her hometown of Nairobi, Kenya, in the early 2000s, she was interested in technology. With the ascent of the internet, she had a hunch that opportunities would be abundant for those with IT skills. “But I didn’t want to be a backroom program developer,” says Patel. The business world called to her. It was the blending of tech skills and industry know-how that drew her to MIS.
While still a student, she interned at Deloitte, the beginning of a long career with the firm. “Today, I’m a partner at Deloitte East Africa, in the risk advisory team where I look after our Data Analytics and Cyber, and Technology Risk (CTR) services,” she says. “Under analytics, our goal is to advise clients on how to leverage their data to harness insights, while under cyber-security, we advise clients on how to manage the various emerging cyber risks,” says Patel.
“I was recently selected to lead up our digital and innovation unit in East Africa, because of the multidisciplinary background I have. Thanks in part to the MIS curriculum, I have the right kind of well-rounded skill set to do the job,” she explains. Just as when she was a student, she benefits from a blend of core tech skills and a deep understanding of the larger business perspective.

