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Sunil Wattal wrote a new post on the site Business Intelligence 9 years, 10 months ago
Here are the case questions for weeks 9 through 13.
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Sunil Wattal wrote a new post on the site Data Analytics for Managers 9 years, 10 months ago
This is optional for week 1 only…..for other weeks, it is required!
Find a online article dated within last two weeks from a credible source that is related to the use of data. It can be about the role of data […] -
Sunil Wattal wrote a new post on the site Business Intelligence 9 years, 10 months ago
Leave your response as a comment on this post by the beginning of class next week (Oct 21). Remember, it only needs to be a few sentences. For these weekly questions, I’m mainly interested in your opinions, not so […]
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Yes, you could use this data. Data collected would include resource utilization, productivity, average weekly hours worked, background data, time spent on work activities, time spent on non-work activities, etc. KPIs would include project success rates, time to project implementation, etc.
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Yes I believe you can use data from an applicants profile. Our department’s graduate admissions committee looks at specific data in an applicants file to decide to accept them into our PhD program and to offer them an assistantship. The KPI’s would be GRE scores, GPA and strong recommendation letters.
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Data from an applicant’s profile can be used to predict their performance in a similar job. The data can be years of experience, skill set, GPA and position. The outcome will be performance rating, productivity, accomplishments, etc.
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Q2: IHC case has numerous example which links Data and process. For example at one point the IHC data estimated 15% salary expense was devoted to entering data. The process was then streamlined in 1997 and PCMS processes helped to organize nursing services by task and then structured an electronic data collection system accordingly. PCMS helped reduce redundant data collection.
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Q2:
The process is the logical sequence of smaller tasks, the final outcome of a process is the achievement of a result. Each task within a process is performed based on previous data collected and stored in a company’s database. The more accurate and up-to-date the data is, the more accurately it shapes the tasks and the better results are achieved. -
Continuing off of our discussion last week on Intermountain Health Care, it is a very distinct relationship that exists between process and data. Intermountain’s original process of gathering and organizing data was unstructured and very time-consuming. They re-vamped the entire data process to reduce redundancy and while cutting back on employees time spent on simple data entry. The process are the steps taken to achieve the overall end goal of data being in a database. By changing the process of data entry, Intermountain Health Care did not change the final outcomes (data), but just the steps taken (or each individual task) in order to get to the final outcomes.
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While this is not my job, an example of using data to predict job performance would be the role of help-desk agent. The data in this person’s profile could be level of knowledge in the specific area he is servicing (i.e. degree studied and GPA) and communication skills. The KPIs would be average calls answered per hour, number of times this person got the resolution right the first time, and the satisfaction level of the customer being helped.
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Q2:
Yes, data from applicant’s profile could be certainly used to predict performance in a job. Data would be relevant work experience (projects worked on) and educational experience (University attended and highest degree earned). The KPI to measure this would be, the success rate of the projects, job position, and GPA.-
Above is the answer to Q1, and not Q2.
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Yes Shriya, I agree with you. I would like to add on to the list of KPIs by including frequency of promotions, history of meeting the deadlines, past experience of performing in a crunch situation. Also, I would give more emphasis on applicant’s ability to work for mission critical projects, more than usual projects; by comparing the visibility of clients for that organisation.
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You could use data from an applicant’s profile to predict performance. Data such as work experience, length of positions, accomplishments, education experience, and grades, certifications or organizations could all be indicative of performance. KPIs could be cost savings per year, sales per year, and efficiency measures such as process time reductions.
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I think data can be used from a persons profile to determine potential job performance. Often times people look for experience at a specific company or industry to understand the applicants skills. For example some employers look for experience at a top consulting firm to indicate a persons ability to approach and diagnose a problem. If an organization can identify what the skills are to do the job well ahead of time it should be easier to recruit for that role. The KPI could be average time for promotion against an organization average or average annual salary growth in comparison to parallel candidates. The KPI should match what the organization is trying to promote so it may very well be “number of product proposals” if the company is seeking to be more innovative, for example.
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Q1: I think it is possible to use data, but in many cases the execution is flawed. For example, media buying involves a great deal of math. As a result, we give all new applicants a math competency test to see how they handle “basic math”. The problem is that, in practice, almost all math related to our work is done in Excel or via a third-party software. While it helps to be able to do calculations yourself, there’s enough support that “passing” the math test is actually a poor predictor of performance. I’d like to develop a way to better gauge critical thinking ability as I think my industry is far too conservative and could use a dose of innovation. Unfortunately, I’ve yet to come across any indicator that successfully ties to a candidates competency in this regard.
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Q1:
Yes, we could use some data from applicant’s profile to predict the performance. I believe the data could be experience, past projects handled, qualifications, and grades. The KPI (outcome) of this data can be success rate, profitability, and productivity.
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Yes I believe it is possible to use applicant data to predict performance. One must be careful, however, because using the wrong data or implementing the wrong process will lead to inaccurate outcomes. One might think that quantitative KPIs are more accurate then qualitative but I would argue that it is situational. As a student applicant coming into school, we are rated on our GPA and GMAT scores. Unfortunately, scores on tests don’t play a direct correlation with final outcomes or deliverables. Qualitative factors also need to be considered heavily. In short, accurate data is important and should be analyzed before using them to predict performance.
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Yes, there are some key measures that can be used to predict success in my past role as a business analyst at Merck & Co. Generally, GPA from undergraduate and graduate schools, along with standardized test scores, are a decent approximation of future success. Furthermore, holding certain certifications, such as a PMP, Six Sigma certification, and others can indicate likely success in job functions. However, it is very difficult, because much of job performance can also boil down to commitment from the employee and how much he or she is comfortable in and passionate about their role. The KPI for this scenario would likely be a quarterly peer review of performance.
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–I believe you can use data from an applicant’s profile to predict performance if the jobs are similar. The data set must include: employee tenure at previous establishments, sales/revenue performance, project completion timelines, employee hours log sheet, positive vs. negative references, total amount of experience, a coding system for comparable tasks, and interview traits (i.e. smile, intelligent communication skills, body language, appearance). The KPIs would be productivity, profitability, and positive sentiment towards such candidate.
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The objective of a process is to collect data and analyze that data to improve the process. The better we are at improving the usability of data, the better our processes will become.
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Q2: Based on our discussion of Intermountain Health Care, how would you explain to someone the relationship between process and data?
In the case of Intemountain Health care, the main process under consideration is that of giving the highest quality care to patients. That said, physicians have traditionally used their own experience and expertise to come up with the best treatment possible. They have also used medical literature available and the patient’s records to come up with an individualized treatment plan. However, the data that Intermountain Health Care is collecting and using gets implemented with this critical process and gives physicians a very powerful decision support tool. This way, the process of giving higher quality treatment and care benefits greatly from the data available by proposing routes with higher potential of effectiveness.
That said, the relationship of process and data in this case is two fold: One one end of the spectrum, process helps populate the system with new data whenever a physician treats a patient and enters his/her info in the system. At the other end, data supports the process by giving access to all of the knowledge residing within the organization to physicians and enabling them to make quicker and better decisions.
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Q1: There are several additional screenings that people are including with applicant profiles. In my previous profession, the job required a lot of cold calling and personal interviews. In this case, a Myers-Briggs assessment would be helpful as a key indicator of success might be whether a person is an introvert or extrovert.
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I would use text analytics to find people that are most relevant. I would use data related to skills and past work experience (qualitative). I would also link LinkedIn profiles to check for endorsements. Number of endorsements are an indicator of people approving someone’s skill. This would be one KPI. I would also check for certifications that anyone is having.
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Q2:
Processes are individual tasks. By collecting and analyzing data (and then acting on your findings), these processes can be improved to produce at a more optimum level. A constant monitoring of data can show how process changes are improving or hurting company performance, financially or otherwise. -
Q2. With regard to evaluating the outcome of overhauling clinical-care management at IHC, the process might be seen as successful because it was efficient and also provided good clinical outcomes. However, when you analyze the data from financial statements, you can see that there has been a steady operating income and reveals a different and not so positive picture about the outcome of the overhaul.
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Q2:
From the perspective of the case, processes are the actions pursued and achieved by an organization to complete an objective. In one case it could be a process for how to load a patients file, for another it could be the process that is used to determine what treatment a patient requires for a heart problem. Overall, processes are repeatable events that, while unique for each case, generally follow a pattern breakdown that allows you to determine what the best outcome will be.
Data is the result of the process and what is generated whenever an action is taken. Thus, proper monitoring of data can better influence the policy that goes into creating processes or allows you to review processes to see what is successful and what isn’t.
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You could certainly use data to predict employee success. KPIs such as number of years of work experience, sales records in previous companies, and number of disciplinary actions taken against that person.
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Sunil Wattal wrote a new post on the site Business Intelligence 9 years, 10 months ago
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Sunil Wattal wrote a new post on the site Managing Informaton in the Enterprise 9 years, 10 months ago
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Sunil Wattal wrote a new post on the site Managing Informaton in the Enterprise 9 years, 10 months ago
Oct 3, morning : Business Processes and Systems
Oct 3, afternoon : Enterprise Applications
Oct 4, morning : Social Media and Crowdsourcing
Oct 4, afternoon : Disruption and Innovation
Oct 5, morning : Data Analytics
Oct 5, afternoon : IT Governance Models
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Sunil Wattal wrote a new post on the site Data Analytics for Managers 9 years, 10 months ago
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Sunil Wattal wrote a new post on the site Data Analytics for Managers 9 years, 10 months ago
click here for a copy of the syllabus
Please take a moment to read it and familiarize yourself with the content and format of the course. The syllabus is subject to updates and modifications as the course progresses, and I’ll announce any changes to the syllabus in class.
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Sunil Wattal wrote a new post on the site Data Analytics for Managers 9 years, 10 months ago
Hi All,
I would like to take this opportunity to welcome all of you to the course, and hope that you enjoy your time in this class while learning about the unique opportunities provided by data analytics to enhance firms’ competitiveness.
A copy of the syllabus is posted on the blog. Please take a moment to read it and familiarize yourself with the content and format of the course. The syllabus is subject to updates and modifications as the course progresses, and I’ll announce any changes to the syllabus in class.
Here are a couple of announcements for now:
1. There is no required textbook for the course. The main mode of teaching is lectures, in-class exercises, and computer labs.
2. All announcements, lecture slides, assignments, grades and other course related material will be posted on this course blog and not on the blackboard.
Please feel free to contact me in case of any questions. I’ll look forward to seeing you on Monday,
Sunil -
Sunil Wattal wrote a new post on the site Business Intelligence 9 years, 10 months ago
Leave your response as a comment on this post by the beginning of class next week. Remember, it only needs to be a few sentences. For these weekly questions, I’m mainly interested in your opinions, not so much […]
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In my previous organization (an urban public high school), teachers are evaluated based on their students’ standardized test scores. These can be considered an example of a SMART performance indicator, because they are specific (serve the purpose of measuring a teachers’ effectiveness at teaching a particular competency), measurable (present a clear, quantitative, and standardized result), achievable (the norms are predefined by the Department of Education), relevant (show students’ improvement over time, and whether or not a teacher has successfully taught each required concept), and timely (measure performance over a given academic year). The only debatable criteria is achievable, because based on schools’ inherent challenges, such as a drastic cut in funding, certain goals or norms may not in fact be achievable. For this reason, depending on personal opinion, this KPI may not be considered SMART by all stakeholders.
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In my previous experience at a real estate investment trust, one of the key performance indicators in the accounts payable department was the cycle time to process an invoice. I think it meets the SMART criteria:
– Specific – clearly defined in terms of the target time needed to process an invoice
– Measurable – it can be measured in number of invoices per a time unit
– Achievable – it is set based on previous performance of most efficient employees
– Relevant – it provides useful information to the management and indicates the areas where need corrections
– Timely – it is measured over a certain period of time (usually a month)-
I thought it was interesting to see how my previous job and Nina’s were similar but also very different. I also worked in the AP department of a real estate firm as well. The cycle time was specific to an extent because vendor terms did change often. Cycle time was measureable, achievable and timely but not so much relevant. The reason why is that we had to handle daily wire transfers, check deposits, and monitor the cash balances of each building, each one having its own cash flow. So in defining the scope of what our job was, there was much more than just the invoices and the cycle time.
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I was looking at the ADULT COMPLETE PHYSICAL EXAMINATION Form and found that a simple data point such as Date of Birth (DOB) can cause confusion. In this particular case its not defined if the person filling up the form should enter DOB as DD/MM/YY or MM/DD/YY or MM/YY or any other format. This very small information that can change a lot of information about the patient age and related factors such as basal metabolic rate etc if not recorded correctly. The best way to solve the problem would be just add a nomenclature to capture the DOB.
In my previous company, Average Daily Rate or ADR was a key metric. The metric was calculated by dividing Total room revenue earned from renting out hotel rooms over the night by the total number of the rooms in the hotel, irrespective if they were under maintenance or not.
– Specific – The definition was clear and concise to calculate the metric with no ambiguity left about any rooms to be left out or not for calculation.
– Measurable – The metric was measurable with the daily room revenue data collected by point of sale systems, The total number of rooms were fixed for a property.
– Achievable – This was a standardized metric for which targets were set looking at time series forecast data and expected growth rates from the past. These targets were achievable.
– Relevant – This was the one key metric which every department used to consider and the goal was to maximize that.
– Timely – The metric was measured every night, weekly and monthly. This was a part of the culture of the company. -
The Adult Health History form asks for the date of your most recent immunizations for various vaccines. The form asks for this information to evaluate whether you are at risk for contracting a certain disease that has a simple vaccination available. It falls short because unless the patient contacted their previous doctors and was able to receive the exact dates, most of the dates that patients write down will be inaccurate. This poses a data quality issue and a physician will not be able to evaluate the patient’s health accurately without accurate dates. I don’t believe there is a better way to phrase the item; however, you may be able to get more quality information if the patient lists the office where the got the vaccinations and then a nurse contacted that office in order to receive the correct dates.
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In my previous job in refugee resettlement, a key performance indicator was the number of job placements per month. This was SMART to the extent it was specific, measurable, relevant and timely. However, it was not always achievable. We never met our goals of 45 jobs per month for a variety of reasons including the fact that often we did not have that many people actually looking for jobs.
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At my last job working in executive education, we were evaluated at the end of each program by the participants on a scale of 1-5. We received an average rating then for each program. On our yearly performance evaluations, one of the things we were measured on was if we met the standard goal of at least a 4.65 average rating for all our programs. This was a SMART KPI as it was very specific (4.65 as the standard), measurable (scores collected from survey on 1-5 scale), achievable (unless you really performed badly), relevant (created a way to compare program managers), and timely (evaluated once a year).
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In my previous organizations, we used to evaluate the effectiveness of new product enhancements using few indicators. It met the SMART criteria as any bugs and issues could be easily traced and linked back to the change. The indicators were based on specific criteria and were measurable and achievable. It is very relevant as the evaluation helped in identifying gaps in the enhancement process and helped us identify improvers. This evaluation was done in regular intervals and hence meets the timely aspect of SMART criteria.
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A measure used for evaluation at my organization’s service desk is tickets resolved per day. This metric does meet the SMART criteria as a KPI. It clearly portrays what’s being measured, provides a basis of measurement to evaluate against a benchmark, the standard for which it’s evaluated against is achievable, is relevant to the goal of the service desk which is to resolve as many tickets as possible to help end customers, and finally measures tickets completed on a per day basis.
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At one of my jobs we survey fans of sports teams that attend games each week. For example, we would collect data from the Philadelphia Eagles on their ticket buyers ahead of time and send out surveys to a select group of fans that attended the game each home week. We would segment these surveys to send them out to season-ticket holders, club-seat holders, and single game buyers. This gives us three groups of fans to measure and compare. The data problem is that these surveys change from team to team and year to year so the longitudinal data does not stay consistent. Something that is imperative to our presentation is tracking data yearly and for this to happen the surveys need to stay consistent and very similar. That is why the initial creation of the survey is vital and something that needs to be discussed with the organization directly involved and the league in general to make sure questions are staying consistent throughout the league.
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At work, the primary KPI is an increase in student enrollment during the Summer Business School Camp. This is a Specific example to gauge value of the program, the more children who enrolled, the more money is made and greater the exposure. There is no counter argument to how to define ‘increase in student enrollment.’ This is a Measurable statistic since each morning the program accounts for student attendance, a quantitative variable reflecting the success of the program. Since there is data compiled for the first year of the program, the increase in student enrollment is Achievable and reasonable to systematically evaluate the program post its conclusion. Obviously an increase in student enrollment is Relevant since the students are the consumer and the more consumers, the larger the program. The Timephase for an increase in student enrollment as a KPI is relevant per Summer, a totaled amount of students per each of the following and proceeding Summers.
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On the Adult Health History Form, the “Tobacco Use” section is intended to quantify how often a patient has used tobacco so that the physician can assess how that use may affect a patient’s health. I feel the section has several measurement issues. First, there are only 3 basic options for smokers: either you never have, you quit, or you are currently a smoker. I believe that there should be some sort of casual smoker measurement, perhaps labeled as “Social Smoker”. The “Current Smoker” designation has a fill in for packs/day, indicating at least one, which would be a heavy smoker, leaving no room for any designation between non smoker and heavy smoker. Additionally, there are further measurement and instrument issues in the section, as the form lists “Other Tobacco” but doesn’t have any measurement listing for these forms of tobacco, despite having 2 clear measurements for cigarette smokers.To improve the section, I would add the “Social Smoker” designation that I previously mentioned, and add a free text line under other tobacco with “Amount” in front, followed by “per day”.
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Despite blast emails from headquarters, the goals on which I am evaluated are far from SMART. They may be like “Ensure NAV accuracy”, “meet deadlines”, or “adhere to the clean desk policy”. I don’t know that these have any characteristics of SMART. Furthermore, managers send these down to their employees and employees are supposed to add 2-3 of their own. But, they are asked to do so on top of their normal work in 1 day so that internal deadlines set by HQ will be achieved. The time constraint pushes for employees to just write something in without taking the time to make it SMART. Early last year, I asked how I was going to be evaluated based on these vague goals and how I could ensure I achieve them. I also told them I needed the weekend to think about my goals to add. In response, they added that it would be evaluated at manager discretion (thanks!) and chastised me for needing more time. I switched groups shortly thereafter, ironically making my SMART goals no longer applicable to my current role. No update option is available.
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In my company, the sales revenue was measured by overall sales growth of the company. This is an example of a SMART KPI because a) it is SPECIFIC, as in the company measures the sales revenue, using sales growth rate b) the growth rate is clearly MEASURABLE c) it is ACHIEVABLE, the company has sources to know the sales growth rate and can use it d) RELEVANT because, sales revenue is dependent on the sales growth rate e) TIMELY because, it measures growth rate over a particular time period.
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The company where I worked relied extensively on knowledge sharing. The key performance indicator in order to determine the extent of knowledge sharing was number of articles uploaded in the central repository by the employees. This proves to be an ideal example of SMART KPI:
Specific: It clearly defines the requirement.
Measurable: You can measure the articles uploaded by each employee.
Achievable: It is based on your own work experience. So uploading your experience is isn’t that difficult!
Relevant: All the employees have access to the central repository for data and if they need information for any particular job, they can easily open the articles for that department and look in to it.
Timely: The articles where reviewed on a monthly basis to evaluate the contribution to knowledge sharing. -
My role as a sales representative had a system of compiling and calculating Key Performance Indicators there were SMART in that they accurately aligned with the criteria defined by this terminology:
Specific: We had a certain amount of sales to obtain, in a specific region, and of a specific type.
Measurable: Sales were obviously measurable in that our commission reflected our sales and we had a target to obtain each year.
Achievable: Our metrics were well with in reach but the top performers usually set the bar quite high. Formal goals were achievable, but informal goals were much less likely to be attained.
Relevant: Our sales goals were relevant because they aligned specifically with the growth needs of the company. Specifically, retention, acquisition, and poaching of customers.
Timely: We were responsible for documenting our output on a daily basis, which kept sales associates on track to out perform the weekly numbers. We were also able to target different customers at different times for increased revenue -
As a former sales representative for Verizon Business, I had a ton of exposure to a variety of different measurement criteria. Most of these variables I would consider to be SMART variables, so I’ll discuss the most basic: Monthly Sales Quota
Specific – Certain sales items fell into specific buckets. Equipment sales were non-recurring one time sales and therefore fell into the “non-recurring sales” bucket. On the other hand, a contract sale… say FiOS, is a monthly recurring sale and would fall into the “monthly recurring sales” bucket.
Measurable – Indeed, you can compare your current sales against your monthly quota, this would generate a “percentage to plan” depending on where you were in the month
Achievable – Interestingly enough, although quota was raised every quarter, Verizon measured “participation rate” which is a specific percentage of sales representatives that were meeting quota. Verizon preferred their sales staff to be at a 50% participation rate.
Relevant – Sales quota and percentage to plan is THE most relevant criteria in sales
Timely – Monthly and Yearly -
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In my last organization, evaluations were based on SMART. Task allocations were done very specifically. Then, progress was checked based on percentage completion of each of the tasks. Performance evaluations used SMART technique; What specific tasks are assigned, how to measure the progress toward attainment of the goal, how realistically attainable the goals are, what goals are relevant or of higher priority, and time-frame for that task. -
We use a number of KPIs across the agency, but, for the sake of this exercise, our primary measure of a successful media initiative is based on the ability to correlate resort booking to media exposure. We achieve this through various ad-tracking technologies which can sort through all bookings to identify which conversions were driven by what channels.
– Specific – Data is cataloged by destination, brand and resort
– Measurable – Every booking conversion is captured along with revenue generated per conversion
– Achievable – Benchmarks are based on ROI levels needed to maintain profitability
– Relevant – Results are filtered to report only on those preceded my a media exposure or media action (i.e. click)
– Timely – Reports are generated monthly (top-level), quarterly and annually -
This summer, I launched my second album as a singer-songwriter under the domain name http://www.shpatdeda.com as a free download. I had a goal for the desired number of downloads that I set myself, and I used Facebook Ads to drive traffic to the website. That said, the main performance indicator I was measuring after the launch was the number of downloads. I believe this performance indicator complies with the SMART criteria, since it is:
– Simple: The number of downloads is a single number that needs to be checked, and as such is very simple to use.
– Measurable: It is very easy to measure this performance indicators, since all I had to do was check for the number in the website.
– Achievable: The goal I had set myself has been surpassed, but even if it didn’t, I would have to drive more traffic to the website through more online advertising and that would cause progress.
– Relevant: The indicator is very relevant, since it gives me the exact number of unique downloads.
-Timely: The indicator gets updated every time a download occurs, so it is very timely.
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In my previous job at Bharat Electronics, the KPI were not so clear. I worked on network optimization and one of the key indicators were delay and jitter. However, the problem was we demonstrated on a 3 node network, but the implementation was 100 node network. There was a problem of measuring things in a small setup assuming it works in a bigger setup.
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In my previous organization, my company was performing independent verification and validation testing. One KPI that was used was how many defects were withdrawn. Since we measure the defect statuses ourselves it was easy to track within the organization. Additionally it makes a great proxy for determining how efficient we are at testing. A high number of defects withdrawn could be because of duplicates from a lack of communication or from poor test script design because of misreading the requirements. Having a SMART performance indicator means aligning a statistic that is easy to track and an accurate proxy for a greater business concern.
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I was tasked with bringing in a particular number of clients as part of business development and a specific number of employees as an HR recruiting practice. The number was set and my targets were clear, which makes it very specific and measurable. However, the number given to me was not a very realistic one, which means it was not exactly achievable!
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Sunil Wattal wrote a new post on the site Business Intelligence 9 years, 10 months ago
Select a business process and identify the leading and lagging indicators
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Leading Indicator: Average Turnaround Time
Lagging Indicator : Number of Flights -
Travel/Resort Bookings
Leading Indicator: Time Spent per Page, Rate Query
Lagging Indicator: Confirmed Reservations -
Lagging –> final quarterly sales
Leading –> inventory variation of soup (product)
Business process: know product demand from various stores, monitor sales by product type -
Marketing/Sales process
Number of companies contacted – lagging
Number of trials/calls – leading -
KPI to measure efficiency:
Leading indicator: Cycle time from request to delivery
Lagging indicator: Number of process errors/human errors-
A more appropriate leading indicator would be ‘volume of tasks per staff’.
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Leading Indicator: Bad debts reserve
Lagging Indicator: Bad debts -
Safety metrics:
Lagging: Accidents per year; Total cost of accidents (including lost work time)
Leading: Percentage of employees with appropriate and up-to-date training; Training budget per month -
In any sports:
Leading indicator: practice time, player health
Lagging indicator: game-score -
Baseball:
Leading – Player RBI, Batting Average, 40 meter/sec., etc
Lagging – Season Record (win/loss ratio) -
I used to work in production support for a technical team. Few of the KPIs we used were no of tickets( bugs, issues etc.) raised by the client, No of days it took us to resolve each ticket etc. No of tickets is an important indicator as it lets us know if the product meets requirement. We can segregate the tickets further by function, client type and severity to drive conclusions about the product and the services. Time took to solve is used to calculate the efficiency and productivity of the team. No of tickets and time taken together helped identify if we are adequately staffed.
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My previous industry was secondary education. In secondary education, an example of a lagging indicator is a school’s historical graduation rate. This is a lagging metric because it shows past success at that particular school, and can be used to predict the future. An example of a leading indicator is a student’s current reading level, which will likely impact whether or not that student graduates high school on time. it is leading because it predicts the outcome of a student graduating. Other leading indicators that are involved in this process are student’s disciplinary record and parental involvement. These indicators, along with others, combine to predict student graduation rate.
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I did recruitment of experts for a consulting company. The leading indicators for the recruitment process would be: the number of applications received, the number of resumes selected, the number of interviews held. The lagging indicator would the actual number of positions filled. If we compare the leading indicators to the lagging indicators it will help us to make future predictions. For example we may determine that 100 resumes selected will lead to 10 positions filled. Then we will know that if for example, next month we have 5 positions open, we have to select at least 50 resumes.
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Our group (Mark R. and Alex G.) chose the NBA TV Deal as our business process.
The shareholders involved are:
-NBA League Office and personnel
-NBA Team Owners and personnel
-NBA Players and employees
-Turner TV company
-Disney/ABC/ESPN
The stakeholders involved are:
-NBA sponsors and partners
-NBA non-profits
-NBA fansThe business process flows through the NBA fans; yes the new NBA TV deal includes mass amounts of money, and guarantees an increase in profit for all franchises and owners because of the NBA’s league-revenue-sharing policy. However the process will only be determined as a success by gauging an increase in fan attendance, player performance, and the amount of fans watching NBA games on the networks in play.
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Please also consider an increase of sponsors, advertisements, player endorsements, and season ticket sales will gauge the success or failure of the business process
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Mortgage application process:
Leading indicator is falling interest rates.
Lagging indicator is closed loans.
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Sunil Wattal wrote a new post on the site Business Intelligence 9 years, 10 months ago
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Sunil Wattal wrote a new post on the site Business Intelligence 9 years, 11 months ago
Please refer the attached file for instructions on participating in the Temple Data Analytics Challenge. This is also an assignment for this class, and is due on Oct 30, 2014.
click here -
Sunil Wattal wrote a new post on the site Managing Informaton in the Enterprise 9 years, 11 months ago
Thanks guys for submitting articles and news related to the topics we discussed in class over the weekend. Here is a consolidated list of the links you emailed:
1. Bryan : corporate governance
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Sunil Wattal wrote a new post on the site Managing Informaton in the Enterprise 9 years, 11 months ago
To add to our discussion on crowdsourcing over the weekend, here is a short video of my opinions on Uber in an interview with Fox 29 Philly
http://www.myfoxphilly.com/clip/10571671/a-look-inside-the-uberx-experience
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Sunil Wattal wrote a new post on the site Managing Informaton in the Enterprise 9 years, 11 months ago
1. Models for Global IT governance
2.
IT governance models by type of performance desired source : http://sloanreview.mit.edu/article/a-matrixed-approach-to-designing-it-governance/
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Sunil Wattal wrote a new post on the site Business Intelligence 9 years, 11 months ago
Post examples (with links/pictures) of some graphics that you’ve come across (at work, in the news etc) which are confusing.
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Comment for my link:
A pie chart should be whole. The tattered pie chart is confusing and we have no clue of the information it is trying to provide.This particular data can be better represented in a different chart.
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http://exitcreative.net/blog/wp-content/uploads/2010/01/feed-report-bad-infographics.png
You would think that the size of the circle represents the proportion of %
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Graph shows numbers everywhere, might have been more beneficial to make 3 different ones rather than only one
http://blogs-images.forbes.com/naomirobbins/files/2012/05/3dbar_labels.png -
Bad graphs examples:
http://people.stat.sfu.ca/~cschwarz/Stat-650/Notes/PDF/ChapterBadgraphs.pdf
Specifically look at page 4 & 9.
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This graphic makes multiple statements and comparisons with very little need for viewer action. It’s easy to see what is unique about the Facebook IPO.
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http://www.nytimes.com/interactive/2012/12/05/us/politics/fiscal-cliff-game.html
Here is one that is NOT good
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http://exitcreative.net/blog/tag/bad-infographics/
The size of the bubble doesn’t correspond to the percentage number that it shows.-
Another example of a cluttered graph: http://danizablu.files.wordpress.com/2011/02/badinfo.jpg
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http://www.forbes.com/sites/naomirobbins/2012/02/16/misleading-graphs-figures-not-drawn-to-scale/
The first picture showing total medal count for each country is misleading. Two medals for Germany equates to almost 500 medals, so then wouldn’t you think four medals to equal about 1000 for Great Britain?
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This map is beautiful. It uses nearly live data. http://hint.fm/wind/
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Way too much information going on at once and very confusing to even look at.
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http://infographicality.com/category/general-infographics/page/599/
Here is the right link. It is down a little under the number 04 and name Afghanistan Stability / COIN Dynamics.
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Sunil Wattal wrote a new post on the site Business Intelligence 9 years, 11 months ago
Here is a link to a story in the Economist about the growing importance of data visualization (click here)
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While I think there has been some breakthroughs in creative ways of representing data, I think it’s important to not get too crazy with the graphs and animations. You try to understand what the animations could mean as well as interpret the other 5 points the graph tries to convey. I prefer graphs which communicate a few data points. It seems anything more than a few and especially with animations seem to only create noise. The data might be more clearly and quickly represented and understandable in a separate graph(s).
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Sunil Wattal wrote a new post on the site Business Intelligence 9 years, 11 months ago
Leave your response as a comment on this post by the beginning of class next week (Oct 7). Remember, it only needs to be a few sentences. For these weekly questions, I’m mainly interested in your opinions, not so […]
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http://www.informationisbeautiful.net/visualizations/million-lines-of-code/
While the chart presents a lot of comparison, it does a great job of presenting the sheer size and complexity of the Healthcare.gov codebase compared to other easy to visualize comparables. The combination of “honest” scaling and delineated color selections allow for a smooth flow as the chart builds to it’s ultimate conclusion. Further, the use of million line “blocks” within the bar graph similarly serves to scale the finding without cluttering the presentation.
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The infographic can be found at: http://dailyinfographic.com/why-americas-healthcare-sucks-infographic
It is a good example because it presents the data in an easy-to-understand way, it enables easy comparison between countries, it includes graphics that make sense given the type of data, and it is organized. In addition, the visualization is not too wordy and does not have confusing or distracting text or graphics.
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http://www.dailyinfographic.com/wp-content/uploads/2014/09/Wedding-budget-cost-of-wedding.jpg
I think this infographic is very simple and effective even though it is trying to provide lots of information. None of the information is lost as the visuals are in sync with the theme and do not obstruct the data. The money spent on each aspect of the wedding is segmented The infographic also provides details on expenses for each geographic location and highlights the cheapest and most expensive location.
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http://london2012.nytimes.com/results
The New York Times has some of the best infographics I have seen. This particular one shows the number of Olympic medals won by each country over the past 29 Summer Olympic games. I particularly appreciate this graphic because it takes what could be a large, messy infographic (think crowded 3-D bar chart!) and lays it out in a clean, easy to follow manner. Each graphic is easy to read without being an information overload, with necessary details in a chart at the bottom for those who are interested. It also presents trends in countries’ winnings in a visual and obvious manner. You can easily see how countries grew and shrank in their number of medals won, and when exactly other continents (Africa and Australia) came into the picture as contenders.
If you’re interested in having your mind blown in a dialect infographic “Quiz,” try this one as well (note that it only includes American dialects):
http://www.nytimes.com/interactive/2013/12/20/sunday-review/dialect-quiz-map.html
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http://www.coolinfographics.com/blog/?currentPage=5
The graphic is simple and easily understood. Shades of color represent when the vegetables are at their best. All of the information needed is clearly represented. -
The presented infographic tells a story that is easy to follow. There is a good use of colors and pictures that help imagine the information that is presented. There is no visual clutter and the size of the pictures used is appropriate, the pictures that are bigger grab reader’s attention to point out the most important points of the story. -
At the outset, I would highly recommend every one to check this site out http://www.statista.com/ This is a site which focuses on producing info graphics and charts with a great pool of industries and topics. I used this info graphic on my blog http://gauravvarma.com/post/78863284216/tablet-vs-pc to explain why PC’s are not going to be out of business any time soon. Let me know what you think about the blog post.
The key reason why I found this info graphic useful and impact full because of the following reasons:
1. The chart has presented three data sets (PC, Desktop , Tablet data) on a Sales VS Time series plane , yet delivered the entire information easily to comprehend
2. The chart has used contrasting colors; Two shades of Blue to depict – PC and Desktop and used Green to compare it with Tablets. The entire color scheme is aesthetically well appointed
3. Infographic has used the footer space to add the source of the data to create credibility for the information, which is very important
4. It has cleverly used asterisk to highlight to the reader important deviations / information which might effect judgement, to give clarification that the data includes hybrid devices such as Surface RT was excellent use of detail -
THE LINK: http://www.purriodictableofcats.com/
Although the content is silly, this infographic does a good job of coding the cats with appropriate colors. Also it is interactive and contains only the pertinent information in the main form. As a result, even know it contains a lot of information, it is not overwhelming.
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https://www.7dayshop.com/blog/wp-content/uploads/2014/09/The-Evolution-of-iOS-1-to-8_1140px.png
Infographics are interesting because they have recently grown into very long scrolls of information which start to finish can be difficult to thread all of the information together. In fact, often times they are composed of multiple distinct stories that share a common umbrella theme. What I think is effective about this infographic is the way that it sorted and organized the information to show the evolution. It reads left to right which is a comfortable way to view information. Finally the use of ink is effective because most of the phones are a deep dark black so using too much ink elsewhere could hurt the quality of the graphic. -
This infographic is tells about the package thieves. It tells a story starting from some interesting facts (for eg. in 2010, 9464 packages reported stolen), which attracts one to scroll further. The visuals add more strength to the facts. The infographic further tells why thieves steal packages, which season do they steal the most, the punishment and finally, suggests some ways to protect from package thieves.
One more little yet significant thing that caught my attention was the source cited below the infographic. It makes it very easy for the reader to glance over at the sources used to make the infographic.Well, if anyone has interest in creating own infographic, you can make/submit your own infographic to this website!
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http://www.harighotra.co.uk/my-blog/garlic
This infographic about garlic is very informative but at the same time easy to understand. The use of large font size for key important data minimizes graphic complexity and you just need to take one quick glance at the infographic to learn all about garlic! The strategic use of bolding and quotes helps us focus on the more relevant information and helps tell us the story of garlic in a very simple way.
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I apologize about the lengthy URL but yahoo images was the only way to capture the fantasy sports infographic I wanted to use. This infographic gives a one page display of fantasy sports broken down into three sections. It shows which fantasy leagues are the most played, an average of how many teams each owner has, what type of single player leagues they use, and how much they spend on overall fantasy. All the information is displayed in an easily readable way for the consumer and each has a data point to show what each segment is depicting.
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I like this infographic because it’s easy to follow and the colors aren’t too loud. The information it’s displaying is easy to understand and straight to the point. It doesn’t have a lot of useless graphics:
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http://www.stats.com/infographics_commissioned.asp
–>Strong infographic emphasizing specific and relevant stats for the ‘new’ NFL. Incorporates gender demographics, weather variables, play count statistics, and fantasy football participation. This infographic demands attention simply by the color scheme and template alone, the added value the stats provide draws a thin line between the NFL 4 years ago to now. -
http://ibit.temple.edu/analytics/files/2013/11/1st-BrownFullGraphic.png
This is the infographic from last year’s big data challenge at Temple University. It is beautiful and clear to the reader. It starts from big picture and drills down to the sub segment that is lucrative.
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This infographic shows a map of which NFL team every US County roots for. Surprisingly though not every single team is on the map. For example, in NY state where are the NJ Jets? I find it hard to believe they have no following or is the NY Giants following that much superior than the Jets.
http://finance.yahoo.com/news/map-shows-nfl-team-every-135324880.html
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http://www.distancetomars.com/
This interactive infographic shows how far mars is and how long it would take to get there. The scale used is completely true from the size of the earth, moon, and mars to the distance and theoretical time it would take to travel. It is easy to read, but even easier to get the message through the interaction with the graphic. The “space” background draws attention to the main idea of the graphic and no ancillary noise is there to distract.
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http://40.media.tumblr.com/501edea2fb93b1773882527b23aa127d/tumblr_mg4q3i3RHD1qhjscxo1_1280.png
This is a great graphic visualizing the different seeds that have won the Super Bowl over the course of the modern NFL era since the AFL-NFL merger. The graphic’s use of honest scaling makes it easy to understand the amount of teams at different seeds that have won the Super Bowl, and furthermore, the specific teams are listed within each seed’s section. Additionally, the use of a red blue scheme to differentiate AFC from NFC allows the viewer to easily compare performance of top seeds between conferences. Finally, the bottom of the graphic shows the performance of #1 seeds over the course of the modern era, which serves to further break down the performance of #1 seeds who did not make the Super Bowl, and compare how far other top seeded teams made it in the playoffs.
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The infographic in this link compares and contrasts the way emails are being displayed by different mobile operating systems. This infographic is really interesting because it is easy to understand and it conveys its purpose very effectively. Besides the different color combination makes perfect sense to the viewer.
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This gives a lot of information but in a very clear way. As we have seen in our last class, infographics become very confusing when there is a lot of information.
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http://spatialsportsanalytics.blogspot.com/2012/09/spatial-analysis-of-tennis.html
This info-graphic webpage shows two visualizations of the same data. The first is pretty clean and fairly easy to decipher. But the second is an absolute mess. It is important that, when dealing with large data sets, to simplify the visual design so that viewers can be confident about the information in the depiction of the model. This is a good example of DO and DO NOT’s when it comes to data visualization! -
The WSJ, in wake of the recent world cup, used this opportunity to compare countries in a bracket style challenge on “Everything Else”. The countries are grouped exactly as they were during the Brazil World Cup and you can choose different attributes to see which country, amongst WC competitors, would “win” said category. I find it to be a really interesting graphic in its familiarity, but also in its ease of use. It conveys very important information stylistically and will likely impart knowledge on the user that did not previously exist.
http://graphics.wsj.com/documents/WORLDCUPTOEE/ -
http://media.creativebloq.futurecdn.net/sites/creativebloq.com/files/images/2013/10/productive.jpg
This infographic displays a great array of information in a clear and easy to follow manner. The goal of the infographic is to give instructions on how to be productive in a number of areas such as tech, mind, body, schedule, food, etc. Every area is color coded and has a line that goes through a number of circles, and each one contains information. This makes it very straightforward and enables the infographic to convey a big amount of information without confusing the user.
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I found this inforgraphic to provide an enormous amount of interesting and thought provoking data in a well contained space. The background color scheme doesn’t get too busy, while also providing manageable snippets of information and references that you can check at your own leisure for more information. I found this to be an enormously useful resource on a thought provoking topic.
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Sunil Wattal wrote a new post on the site Business Intelligence 9 years, 11 months ago
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